SHIPRA DUA

H R P R O F E S S I ONAL

PERSONAL HISTORY

I have been working in Human

Resources for over ten years. I

strongly agree that futuristic

visions coupled with strategic

goals and objectives should be

based on 3 H's of Heart, Head

and Hand i.e., we should feel by

Heart, think by Head and

implement by Hand.

TALENT AND SKILLS

Experience working in the

team and standalone HR

Environments developing HR

frameworks and managing

full employee life cycle.

Interpretationsof legislation

and clarification of

guidelines, policies, and

procedures.

Employee relations and

workplace investigations

Worked on reports and

analysis as required -

headcount, turnover report,

organization chart,

demographics, by

consolidating data from

different platforms into

meaningful presentations.

Proficient in Microsoft Office

Suite (Word, Excel – Vlook

ups/Pivot tables, Outlook,

PowerPoint, Visio)

Working knowledge of

Applicant Tracking

System(Pereless) and HRIS

system (ADP Workforce Now,

Ceridian Dayforce,

Payworks,oracle, PeopleSoft)

CAREER HISTORY

Oversee support for fulfillment centers, transportation teams, and furniture teams across two locations in Ontario and two in the Atlantic region.

Conduct site visits and meetings with field representatives to identify issues affecting associate commitment and effectiveness. Collaborate with management to establish, maintain, and enhance an engaging work environment.

Provide counsel and support to managers in managing performance, including progressive counseling, action plans, and documentation.

Assist in preparing for and partnering with managers to conduct terminations if required.

Communicate and partner with associates on performance concerns, work/life issues, policy matters, and information requests.

Work with associates to ensure that identified concerns or issues are investigated and resolved appropriately.

Support return-to-work plans for associates.

Collect and prepare all necessary data for investigations to ensure legislative compliance.

Assist and support the coordination of developmental activities for internal development programs.

Lead succession planning initiatives with management teams to build a talent pool for current and future needs.

Consult with management teams on optimizing human capital, including motivation, resource planning, and orientation initiatives.

Analyze trends and best practices, providing recommendations and solutions to enhance ongoing initiatives within the facilities. HUMAN RESOURCES BUSINESS PARTNER

STAPLES April 2022 - present

Managed 6 Central and North district plazas, overseeing daily operations and ensuring efficient performance. Collaborated with the team to develop engagement plans and provided coaching to leaders for continuous

improvement.

Conducted thorough investigations for Employee Relations

(ER) claims, offering consultations, and ensuring compliance with local employment laws and regulations.

HR GENERALIST

ONroute (Field Ops/6 Plazas) February 2021 - March 2022

+ 1 6 4 7 - 5 3 9 - 3 9 7 0 L 6 X 0 S 4, C a n a d a S h i p r a . k a k k a r @ y a h o o . c o m w w w . l i n k e d i n . c o m / i n / s h i p r a d u a LANGUAGES

English

Hindi

Punjabi

Performed HR data analysis, maintained programs with administrative support, and handled transaction processing.

Generated biweekly reports and analysis including headcount, primary work assignment, turnover, and SIN reports by consolidating data from various platforms into meaningful presentations. Addressed employee payroll inquiries, providing timely and accurate information. Led the recruitment process for all field employees, including both hourly and salaried positions. Managed the onboarding process for new employees, ensuring a smooth transition into the organization.

Updated and maintained company policies, procedures, and job descriptions for various roles. Took responsibility for employee discipline, terminations, and handling employee relation issues. Managed the complete cycle of recruitment (IT) and promotion processes, including developing job descriptions, posting jobs, scheduling interviews, administering employment offers, conducting reference checks, and overseeing onboarding and orientation schedules. Conducted initial screening of resumes for specific job opportunities. Managed personnel filing by ensuring proper documentation during the onboarding and offboarding process, keeping files up to date.

Conducted bi-weekly and monthly payroll cycles for Canada and United Kingdom (UK) employees. Maintained HRIS systems daily, entering new employees, updating employee information, handling benefits enrollments and monthly reconciliation, and managing employee changes. Monitored vacation and time-off balances and policies in PayWorks and PayCheck. Served as the first point of contact for senior leaders, managers, and staff on matters related to employee relations, conflict resolution, and performance management. Responsible for organizing team building events, RBRO family meetings, and employee service awards. Monitored and updated Health and Safety programs, ensuring compliance with legal requirements. Ensured compliance with all applicable legislation, reviewed and developed policies, participated in the Joint Health & Safety Committee, and handled general administrative tasks such as employee letters, absence tracking, filing, and document scanning.

HR GENERALIST (CONTARCT)

RBRO Solutions (IT) May 2020 – Feb 2021

Managed HR programs, overseeing recruitment, onboarding, office events, performance reviews, and training.

Led end-to-end recruitment and promotion processes, developing job descriptions, conducting interviews, drafting employment agreements, and facilitating background checks. Acted as a messaging champion, reinforcing communication within the field while maintaining diplomacy and confidentiality.

Organized logistics for in-house courses, ensuring proper room setup, equipment availability, and coordinating refreshments.

Investigated complaints following established protocols and escalated issues as necessary. Reported weekly on retail field compliance metrics and collaborated with HRMs to address non- compliant stores.

Supported HRMs in rolling out various HR programs and initiatives, including assessments and associate engagement surveys.

Maintained HR databases and metrics, tracking vacation, sick time, separations, benefits, and compensation.

Processed group benefit plan enrollments and changes. Managed employee leave of absences (LOA) and assisted in the off-boarding process, including conducting exit interviews.

Supported WSIB cases, short and long-term disability claim management and return to work programs. Provided assistance in responding to any orders issued by the Ministry of Labor (MOL). HR GENERALIST (CONTARCT)

Carters Oshkosh June 2019 – March2020

HRIS System (ADP – Workforce Now) / Payroll

Conducted bi-weekly and semi-monthly payroll cycles (via ADP) totaling four cycles per month. HR SUPERVISOR

HR ADMINISTRATOR

Miniso Canada March 2018 – June 2019

Managed HR operations for the Canadian team, overseeing benefits, payroll, time, and attendance systems.

Maintained HRIS systems, including ADP WFN, for tasks such as issuing timecards, scheduling, updating employee information, and resolving ADP issues.

Coordinated with managers to ensure correct schedule patterns and accurate punch-in and out sheets for employees.

Administered overtime hours, vacation requests, time-off balances, and leave of absence for employees. Ensured candidates' eligibility to work in Canada, verifying SIN numbers, work permits, study visas, and permanent residency.

Communicated and liaised with Service Canada regarding employment matters. Managed year-end T4 processes, ensuring accuracy of HR inputs and data quality. Provided reports and analyses, including headcount, turnover, organization charts, and demographics, by consolidating data from various platforms into meaningful presentations. Resolved payroll inquiries from both managers and employees. Recruitment and Administrative Responsibilities

Assisted employees with Probation evaluations, leaves, HR policies/procedures, Payroll issues, and benefits.

Managed full-cycle recruitment processes for head office (technical and specialized roles), warehouse management, and retail stores. This included drafting job descriptions, sourcing candidates, conducting interviews, performing reference and background checks, extending employment offers, and facilitating employee onboarding.

Regularly analyzed HR data across key performance indicators (KPIs) to generate meaningful reports and identify trends, highlighting strengths, weaknesses, and opportunities. OTHER ROLES

Talent Acquisition Specialist - CSI Consulting, Canada April 2017-March 2018 HR Manager - Srijan Technologies Pvt. Ltd, India May 2015 – Feb 2017 HR Manager - uTrade Solutions Pvt. Ltd., India April 2010 – Dec 2014 ACADEMIC HISTORY

- Master's topic: Human Resource Management and Marketing PANJAB UNIVERSITY, INDIA

Master of Business Economics Graduated March 2009

- Graduated in accounting

PANJAB UNIVERSITY, INDIA

Bachelor of Commerce Graduated March 2006

-Human Resources

-Health & Safety and

-Industrial Relations

ACCES EMPLOYMENT AND SHERIDAN COLLEGE,BRAMPTON

Bridging program - HR Connections 2017

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