Kevin Dolan

IT professional with **+ years of professional experience in information technology and customer support.

**** * ******** **** **

Bldg C #1046

Kingman, AZ 86409

801-***-****

ad3t1a@r.postjobfree.com

EXPERIENCE

Jacuzzi Group, Chino, CA - Mobile Device Administrator/Engineer

February 2022 - September 2023

Responsible for over 1500 devices registered in Intune

Created and administered configuration profiles and compliance policies in Intune

Tested and deployed Mobile Application Management (MAM) for iOS and Android devices

Integrated Apple Business Manager and intune to enroll and manage devices

Led a project to transition over 600 devices from T-Mobile and AT&T to Verizon

Successfully managed relationships with multiple vendors to ensure timely delivery of mobile products and services while maintaining quality and cost-effectiveness

The primary Subject Matter Expert for all things mobile

Provide after hours support to executives and enterprise team

Set up and shipped mobile devices for new hires

University of Utah Health, Salt Lake City, UT – Mobile Device Administrator/Mobile Engineer

March 2020 – February 2022

Tranisitioning mobile devices from Mobile Iron and Jamf to Intune

Assists and supports email on mobile device to over 10,000 users and devices

Participates in the testing and evaluation of new products

Acts as Tier 3 support for Client Field Services with IT hardware issues and mobile devices

Provides after hours / on-call support to enterprise team

Participated in the testing and support of mobile device and hardware implementation strategies

DXC Technologies, Salt Lake City, UT - Client Systems Hardware/Mobile Engineer

June 2018 – March 2020

Transitioning mobile devices from AirWatch to Intune

Assists and supports email on mobile device to over 13,000 users and devices

Participates in the testing and evaluation of new products

Acts as Tier 3 support for Client Field Services with IT hardware issues and mobile devices

Provides after hours / on-call support to enterprise team

Participated in the approval of new IT hardware in the Enterprise

Participated in the testing and support of mobile device and hardware implementation strategies

Intermountain Healthcare, Salt Lake City, UT — Client Systems Hardware/mobile engineer

July 2013 - June 2018

Assists and supports email on mobile device to over 13,000 users and devices

Participates in the testing and evaluation of new products

Acts as Tier 3 support for Client Field Services with IT hardware issues and mobile devices.

Provides after hours / on-call support to enterprise teams.

Using AirWatch Secure Content Locker, implemented a paperless solution for LifeFlight pilots in their cockpits

Participated in the approval of new IT hardware in the enterprise

Participated in the testing and support of mobile device and hardware implementation strategies

EnergySolutions, Salt Lake City, UT — Helpdesk Manager/Systems Administrator

April 2009 - July 2013

Managed three employees in their desktop support duties

Responsible for hiring and training new desktop employees

Participated in the migration from Exchange 2003 to 2010

Installed, updated, and maintained RedHat and Windows servers in vSphere

Extended virtual drive space through vSphere

Maintained a tape backup routine through Commvault and Iron Mountain

Familiar with Dell blade chassis architecture

Added and maintained DNS records in Active Directory

Supported 150 users in a corporate environment

Executive level customer support

Creation, deletion and modification of users and computers in Active Directory

Integrated Macintosh computers in Windows/Active Directory environment

maged and deployed replacement laptops using Ghost and KBox

Led the project of certifying Windows 7 as the standard to internal programs and applications

Ultradent Products, South Jordan, UT — Level II Service Desk

April 2007 - April 2009

Implemented ITIL Incident Management practices

Worked within the framework of ITIL Incident, Problem, and Change

Creation of new users in Active Directory and Cisco Call Manager

Creation of new users in Blackberry Enterprise Server

Supported remote employees with Blackberries, IPhones, and laptops

Supported over 30 Macintosh users including Entourage, Parallels, Adobe CS3, and printing issues

Remote support using Landesk

Created new images for Landesk deployment

Assisted employees with various computer incidents on the phone, in person, and via email

Physical experience with patch panels and switches

Organized switch closets using wire management

EDUCATION

IT Career Academy, Murray, UT — A+, NET+, CCNA, CCNP

Calvary University, Kansas City, MO — Associate of Arts - English

SKILLS

Software:

Intune, Outlook, Excel, Power Point, Word, Airwatch, Cisco Call Manager, Active Directory, iET, LanDesk, Webex, KBox, VMWare vSphere

Operating Systems: Windows 7, 10, Server 2003, 2008, Macintosh Tiger, Leopard, Lion

Hardware/protocols:

DSL, desktops, laptops, thin clients, iPhone, iPad, Cisco routers and switches

CERTIFICATIONS:

Microsoft Certified IT Professional 2008

VMware Certified Professional 6 – DCV

Apple Certified Support Professional 10.5, 10.6

Microsoft Certified Systems Administrator 2003

ITIL ITSM v3

LANGUAGES

English

American Sign Language

Contact this candidate