SUMAILA GARIBA

ad3t0u@r.postjobfree.com

613-***-****

Objective

With over ten years of experience as a Scrum Master and Senior Business Analyst, I offer a comprehensive skill set in strategic planning, analytical thinking, and effective problem-solving, underscored by a rich background in Agile and Waterfall methodologies. My career is distinguished by a commitment to refining business processes and achieving organizational objectives, focusing on Information Management projects where I have utilized Agile methodologies to enhance operational efficiency.

Holding a Master's Certificate in Business Analysis, my technical proficiency spans Oracle databases, Java, Microsoft Dynamics and Power BI, Access DB with VBA, and business intelligence platforms like Cognos. This technical expertise is complemented by my ability to conduct thorough risk and impact assessments, develop detailed use cases, and manage change effectively, ensuring stakeholder engagement through transparent and impactful communication.

I thrive on the challenge of bridging the gap between complex business needs and technological solutions, facilitating seamless system implementations and delivering valuable outcomes. I aim to leverage my technical acumen and business insights to contribute meaningfully to your organization, collaborating with team members to drive the achievement of strategic goals. I am keen to bring my experience, dedication, and innovative approach to your team, aiding in your operations' continuous improvement and success.

Key Skills

Agile Methodologies (Scrum, Agile Mindset)

Requirements Analysis and Documentation

Strategic Planning and Roadmapping

Strong leadership and communication skills

Cross-functional Collaboration

Data-Driven Decision Making

Product Backlog Management

User Story Development

Detail-Oriented and Meticulous

Experience with Enterprise Risk Management

Business Acumen

Knowledge of Project Management in the Public Sector

Knowledge of Public Sector Applications and Systems

Legacy Application Support and Transformation

Strong Prioritization and Organization Skills

Strong Relationship Management Skills

Experienced with Agile, Waterfall, Iterative, and RAD methodologies

International Institute of Business Analysis (IIBA) Member

Project Experience

Senior ScrumMaster/Senior Business Analyst Aug 2022 – Dec 2023

Innovation, Science and Economic Development Canada

Project Description

In my most recent engagement, I was tasked with a dual role as Scrum Master and Business Analyst for a significant initiative at the Innovation, Science and Economic Development Agency (ISED). This project aimed to develop an advanced digital adoption application to improve and secure the client identity verification process across ISED's diverse programs, including the Canadian Digital Adoption Program.

The essence of this project was to create a consolidated data management system, significantly bolstering the department's capacity for fast and secure identity verification of clients enrolling in various programs. A key feature of this application was its seamless integration with six leading Canadian Banks (Scotia Bank, BMO, Desjardins, TD Bank, CIBC, and RBC), facilitating efficient digital identity verification. The system also incorporated a manual verification option available at over 6,000 Canada Post retail outlets, ensuring accessibility for those who prefer in-person verification methods.

My responsibilities were crucial in merging technical solutions with business needs, guiding the project from conception through to execution. Collaborating closely with Product Owners and Design teams, I led the creation of a balanced and user-centric solution. The project's success hinged on strategic stakeholder engagement, adept communication, and my expertise in the subject matter.

Tasks Performed:

Facilitated Financial Analysis Workshops: Conducted workshops to validate financial analyses and develop project visions, ensuring alignment with the strategic objectives of modernizing business-critical environments.

Defined Business and Technical Requirements: Spearheaded the analysis and documentation of business requirements, outlining roles, relationships, and data structures to meet comprehensive business and operational needs.

Developed Business Cases: Produced detailed business cases, demonstrating the cost/benefit analysis and information requirements essential for addressing business needs.

Integrated Solution Design Collaboration: Partnered with cross-functional teams to ensure cohesive application development, focusing on technical and user experience specifications.

Quality Assurance and Acceptance Testing: Led quality assurance efforts and coordinated User Acceptance Testing (UAT), ensuring that test strategies and plans meticulously covered the defined business requirements.

Managed Project Deliverables: Effectively managed project tasks in line with the project plan, adhering to control processes including schedule, status reporting, and change management.

Key Achievements:

Facilitated Financial Analysis Workshops: Conducted workshops to validate financial analyses and develop project visions, ensuring alignment with the strategic objectives of modernizing business-critical environments.

Defined Business and Technical Requirements: Spearheaded the analysis and documentation of business requirements, outlining roles, relationships, and data structures to meet comprehensive business and operational needs.

Developed Business Cases: Produced detailed business cases, demonstrating the cost/benefit analysis and information requirements essential for addressing business needs.

Integrated Solution Design Collaboration: Partnered with cross-functional teams to ensure cohesive application development, focusing on technical and user experience specifications.

Quality Assurance and Acceptance Testing: Led quality assurance efforts and coordinated User Acceptance Testing (UAT), ensuring that test strategies and plans meticulously covered the defined business requirements.

Managed Project Deliverables: Effectively managed project tasks in line with the project plan, adhering to control processes including schedule, status reporting, and change management.

Senior Scrum Master/Senior Business Analyst Aug 2020 – Jul 2022

Indigenous Services Canada

Project Description

At the Canadian Northern Economic Development Agency (CanNor) within Indigenous Services Canada, I led a critical initiative as a Scrum Master/Senior Business Analyst to revamp the Human Resources (HR) and Payroll functions. This project, which sat squarely within my areas of expertise in technical project management and business analysis, aimed at significantly enhancing organizational efficiency and compliance.

My leadership in the development of a unified Northern Projects Management Office (NPMO) data management system marked a pivotal move towards integrating accuracy and accessibility into HR and Payroll processes. Utilizing Agile methodologies, I guided this project from inception to successful implementation, ensuring a seamless transition and effective stakeholder engagement across the board.

Another significant achievement was the development of a cutting-edge Human Resources Case Management System application, designed to streamline HR and Payroll operations, ensuring efficiency, compliance, and the security of sensitive data. My role expanded to include the intricate tasks of capturing complex processes in business user and functional specifications, breaking down workflows, and leading the technical development of the application.

Quality assurance was a cornerstone of our strategy, with a focus on establishing and executing stringent acceptance criteria to meet the highest standards of quality and functionality. My involvement also extended to managing vendor relations and reviewing technical designs and plans, aligning our innovative solutions with CanNor's strategic goals.

The culmination of this project saw the launch of HR and payroll platforms that not only served as efficient tools but also as benchmarks for reliability, security, and operational excellence within the CanNor Sector, significantly contributing to the broader success of Indigenous Services Canada.

Tasks Performed:

Facilitated Financial and Business Analysis Workshops: Directed workshops to validate financial analyses and refine project visions, aligning with strategic initiatives for HR and Payroll modernization.

Developed Business Cases and Documented Requirements: Crafted detailed business cases and functional specifications, translating complex HR and Payroll processes into clear technical requirements.

Managed Integrated System Design and Implementation: Led the design and deployment of comprehensive HR and Payroll solutions, ensuring they met business, security, and operational standards.

Conducted Quality Assurance and Risk Management: Played a key role in quality assurance processes and risk management strategies, ensuring project alignment with specified quality standards and successful mitigation of potential issues.

Oversaw Project Deliverables and Stakeholder Engagement: Managed project tasks in accordance with project plans, facilitating effective communication and collaboration with stakeholders to ensure project success and obtain necessary sign-offs.

Key Notable Projects:

Unified HR/Payroll Data Management System: Spearheaded the creation of a unified HR/Payroll data management system for NPMO, a significant project that streamlined operations and reduced legal risks, serving as the operational backbone for over 250 employees.

Innovative HR Case Management Application: Led the development of a transformative HR Case Management System Application, centralizing and securing HR processes, and significantly enhancing operational efficiency and compliance for Indigenous Services Canada.

Senior Business Analyst Oct 2019 – Aug 2020

Canada Border Services Agency

Project Description

At the Canada Border Services Agency (CBSA), I spearheaded to revolutionize the department’s data management and interpretation capabilities. This initiative was not only focused on internal enhancements but also pivotal for integrating the department’s operations with a multitude of external data sources, aligning perfectly with the organization's strategic objectives.

The core objective was the development of a premier data management system, meticulously tailored to meet the unique and evolving needs of Border Services. Engaging deeply with CBSA's operational requirements, I orchestrated the design and implementation of a system that not only streamlined the flow of extensive data volumes but also substantially upgraded our data storage and retrieval processes.

Parallel to this, our team was tasked with crafting cutting-edge reporting tools. These instruments were crucial in mining actionable insights from our expansive data sets, thereby empowering us to make more informed, agile decisions in our operational activities. The project entailed a comprehensive analysis of business and technical requirements, ensuring the solutions developed were not just innovative but also secure, efficient, and scalable.

Through this project, we achieved a transformative uplift in CBSA's data handling capabilities, setting new benchmarks in operational efficiency and decision-making accuracy. My role was instrumental in bridging the gap between technical solutions and business needs, facilitating seamless collaboration across teams, and driving the project to its successful completion.

Tasks Performed:

Conducted Stakeholder Engagement and Requirements Gathering: Led extensive consultations with key stakeholders to identify and document the specific data management and reporting needs of CBSA, ensuring solutions were perfectly aligned with operational demands.

Designed and Implemented Data Management Solutions: Spearheaded the development of a bespoke data management system, focusing on scalability, security, and interoperability with existing and future data sources.

Developed Advanced Reporting Tools: Directed the creation of sophisticated reporting tools that provided comprehensive analytics and insights, empowering decision-makers with real-time information.

Facilitated Cross-Departmental Data Integration: Managed the integration of internal and external data sources, ensuring a cohesive and seamless flow of information across various departments and platforms.

Led Quality Assurance and Compliance Checks: Oversaw rigorous testing and quality assurance processes, including compliance with data protection and privacy regulations, to ensure the reliability and security of the data management system and reporting tools.

Project Documentation and Continuous Improvement: Documented all phases of the project lifecycle, from initial design to final implementation, fostering a culture of continuous improvement and knowledge sharing within CBSA.:

Key Achievements:

Successful Development and Deployment of Data Management System: Delivered a state-of-the-art data management system that significantly enhanced the efficiency and effectiveness of data storage, access, and management within CBSA.

Innovative Reporting Tools for Enhanced Decision-Making: Introduced advanced reporting tools that transformed data analytics within the agency, enabling faster, more accurate operational decisions and strategic planning.

Improved Data Integration and Accessibility: Achieved seamless integration of multiple data sources, both internal and external, facilitating improved data accessibility and usability across the agency.

Senior Agile Business Analyst Feb 2011 – Sep 2019

Management Accountability Framework Portal

Treasury Board of Canada

Project Description

The project's objective was to refine and expand the capabilities of the Management Accountability Framework (MAF) Portal application. This web-based tool is instrumental for the Secretariat in evaluating the operational efficiency of back-office functions across Federal Canadian Government departments.

Tasks Performed:

Requirements Analysis and Agile Implementation: Conducted comprehensive elicitation and analysis of both functional and non-functional requirements through Agile methodologies. This process was essential for delineating information flows, procedures, and critical decision-making processes.

Stakeholder Collaboration for Requirements Documentation: Worked closely with stakeholders to craft and refine statements of requirements, ensuring these were in perfect harmony with the department's chosen methodologies for project execution.

Business Process Analysis and Mapping: Engaged in detailed business process analysis, documenting current and envisioned automated processes, and articulating complex process semantics to guide future improvements.

User Interface Design and Requirement Validation: Actively participated in the creation of user interface mock-ups, playing a pivotal role in validating requirements and maintaining a clear traceability matrix between business solution choices and system implementations.

Key Achievements:

Enhanced MAF Portal for Performance Assessment: Spearheaded the requirement analysis and documentation efforts for the MAF Portal, significantly bolstering the tool's utility in assessing the performance of federal government departments.

Change Management and User Adoption: Orchestrated effective change management initiatives that markedly increased user adoption rates and the overall utilization of the MAF Portal within the government.

Advanced Reporting and Data Analysis: Masterminded the development of detailed reports and performed sophisticated data analyses using Microsoft Power BI, substantially improving the interpretability and reliability of performance assessment results.

Business/Policy Analyst Feb 2009 - Jan 2011

Environment Canada

Project Description

The purpose of this project was to develop and improve a System for tracking Climate Change data.

Tasks Performed:

Documented and analyzed information and data, identifying potential solutions from technical and business perspectives.

Conducted business analysis of functional requirements, mapping and documenting business workflows, procedures, and decision flows.

Collaborated with cross-functional teams to ensure project requirements were clear and met specifications.

Participated in on-site client meetings, gathering feedback and responding to client comments.

Key Achievements:

Played a crucial role in the development and continuous improvement of the Canada Greenhouse Gas (GHG) Emission Tracking System, enabling effective monitoring and reporting of GHG emissions.

Conducted fit-gap analysis and requirements elicitation for business process redesign projects, optimizing climate change data collection and reporting processes.

Implemented change management strategies, mitigating risks, and ensuring successful adoption of new systems.

Professional Certifications/Designations

Certified Scrum Product Owner

2023

Certified ScrumMaster

2021

Certificate, Business Analysis in Agile Projects (ICP-APO)

2021

Education

Masters Certificate in Business Analysis,

Carleton University, Ottawa, Canada

2020

Master of Arts. Economics,

Carleton University, Ottawa, Canada

2001

Professional Development

Program or Course currently enrolled: Certified Scrum Product Owner

Institution or Organization Name: SimpliAxis

Courses Completed: Completed

October 2023

Program or Course currently enrolled: Data Analysis with Excel Pivot Tables

Institution or Organization Name: Udemy

Courses Completed: Completed

June 2023

Program or Course currently enrolled: Project Management Fundamentals

Institution or Organization Name: Udemy

Courses Completed: Completed

April 2023

Technical Skills

Methodologies: Agile, Waterfall

Tools: MS Visio, MS Office, SharePoint, Azure DevOps, JIRA, Trello, Monday Work Management, Teamwork

Identity and Access Management: CIAM, Azure Active Directory, Azure MFA, Conditional Access, Dynamics 365

Other: SDLC methodologies (Agile/SCRUM or Waterfall), Process Mapping Software

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