OGHALE ELI

Buford, GA ***** 678-***-**** ad3t0f@r.postjobfree.com

SUMMARY

Experienced customer service professional with a proven track record in optimizing processes and building strong client relationships. Committed team player dedicated to ensuring customer satisfaction and contributing to organizational success. Specializing in quality- driven service, efficient problem resolution, and process optimization. Known for a positive demeanor, effective communication, and a results-oriented approach. Seeking a challenging role in customer service or customer support, where my skills in process enhancement and client engagement can drive positive outcomes. SKILLS

• Communication

• Customer Service

• Problem Solving

• Attention to Detail

• Team Collaboration

• POS systems expert

• Complaint resolution

• MS Word and Excel

• Cash Handling

• Customer Focus

• Inventory Management

• Visual Merchandising

• Customer Assistance

• Relationship Building

• Inventory Optimization

• Service recommendations

• Positive Attitude

• Strategic Planning

• Service Standard Compliance

• Retail Operations and Point of Sale

• Customer Relationship Management

• Database Management (store systems)

• Cleanliness and Organization

• Collaboration and Sales Enhancement

EXPERIENCE

Fulfillment 06/2019 to Current

SAM'S CLUB

• Coordinated online orders efficiently, showcasing meticulous attention to detail in fulfilling Member Fax 'n Pull and Click 'n Pull orders.

• Reviewed orders with precision, utilizing advanced scanning techniques to enhance accuracy and contribute to seamless order fulfillment.

• Skillfully pulled online items from shelves, ensuring accurate delivery to customers, both in-store and online.

• Demonstrated exceptional organizational skills by wrapping and palletizing items for secure and orderly transportation.

• Maintained a consistently high level of accuracy in order processing and invoicing, exceeding expectations.

• Ensured a positive customer experience by safely securing items until members arrived, prioritizing customer satisfaction.

• Initiated orders for low or out-of-stock items, effectively managing inventory levels to optimize customer satisfaction.

• Received multiple Associate of the Month awards for dedication, reliability, and outstanding performance. COS (Front-End Supervisor) 05/2017 to 06/2019

SAM'S CLUB

• Provided exceptional member service through warm greetings, prompt assistance, and effective resolution of member inquiries and complaints.

• Guided staff in handling challenging sales situations, ensuring a high level of customer satisfaction.

• Optimized workflow and productivity by strategically assigning employees to specific duties.

• Conducted thorough merchandise examinations to guarantee accurate pricing and attractive displays, enhancing the overall shopping experience.

• Planned and prepared work schedules, maintaining meticulous records for efficient staffing.

• Utilized computer skills for various applications, including database management and word processing, enhancing overall organizational efficiency.

• Managed telephone communication, answering calls, providing information, taking messages, and transferring calls to appropriate individuals.

• Engaged in proactive communication with customers through calls, demonstrating a commitment to exceptional customer service.

Member Champion 01/2014 to 05/2017

SAM'S CLUB

• Developed and implemented targeted training programs to enhance workers' job skills for continuous improvement in performance and productivity.

• Facilitated comprehensive training sessions for Associates on Sam's Club's Membership Benefits and Credit Card Programs, fostering a well-informed and customer-centric team.

• Utilized diverse instructional techniques, including role-playing, to present information and engage Associates in a dynamic and interactive learning environment.

• Ensured the successful resolution of customers' service or billing complaints by implementing appropriate solutions, such as merchandise exchanges, refunds, or billing adjustments.

• Managed compilation of information about new accounts, accurately entering data into computers, and maintaining organized filing systems for related forms and documents.

• Handled various forms of payment, including cash, checks, credit cards, or vouchers, issuing receipts, refunds, credits, or change to customers.

• Addressed customer queries, provided information on procedures or policies, and processed merchandise returns and exchanges, consistently delivering exceptional customer service.

• Utilized paging systems to request information or assistance as needed and efficiently processed check transactions for customers.

Member Service Associate/Marketing Coordinator 10/2008 to 01/2014 SAM'S CLUB

• Addressed customer inquiries and resolved problems and complaints both in-person and over the phone, consistently ensuring a high level of customer satisfaction.

• Educated customers on a wide range of product and service offerings, fostering a comprehensive understanding of available options.

• Built customer confidence through active listening, demonstrating a genuine interest in addressing concerns, and providing appropriate feedback.

• Successfully managed the needs of multiple customers concurrently in a fast-paced retail environment, ensuring efficient and personalized service.

• Expertly processed Memberships, upgrades, and credit accounts, contributing to the growth and retention of the customer base.

• Actively participated in sales and marketing events, making efforts to achieve Membership goals and enhance overall customer engagement.

• Completed work assignments and priorities by utilizing policies, data, and available resources effectively.

• Worked closely with managers, co-workers, customers, and other business partners to achieve common goals, identify priorities, and meet expectations.

Sales Associate 08/2007 to 10/2008

TJX COMPANIES, TJMaxx

• Collaborated closely with retail representatives to elevate sales through the improvement of presentations and advertising collateral, contributing to a more compelling shopping experience.

• Provided a high level of assistance to customers by proactively locating products and utilizing store systems to check merchandise availability at other locations, ensuring customer satisfaction.

• Established and nurtured strong rapport with customers, fostering lasting relationships and contributing to a positive and welcoming shopping environment.

• Conducted thorough evaluations of inventory and delivery needs, implementing strategic optimizations to meet customer demands efficiently.

• Welcomed patrons with a friendly demeanor, creating a positive first impression and setting the tone for an excellent shopping experience.

• Managed the stocking of items on racks and shelves, ensuring a well-organized and visually appealing store layout.

• Operated cashier stations to efficiently ring up customer purchases, demonstrating accuracy and providing excellent service at point of sale.

• Maintained a clean and organized store environment, overseeing fitting rooms where applicable to ensure a neat and pleasant shopping atmosphere.

EDUCATION

Associates Degree in Science and Business Administration. Delta State Polytechnic, Delta State Delta, NG

IT Support Specialist

Kingsborough Community College, New York New York, NY

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