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Customer Service Sales Associate

Location:
Callahan, FL
Posted:
February 22, 2024

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Resume:

Brian Woodle

Management

Contact

Phone

904-***-****

E-mail

ad3t01@r.postjobfree.com

Skills

Product Sales

Upselling

Order Processing

Payment Processing

Inventory Control

Promotional support

Outgoing Personality

Multi-tasking strength

Inventory Tracking

Teamwork and Collaboration

Goal-Oriented

Merchandising understanding

Product Recommendations

Fraud Detection

Policy and Procedure Adherence

Sales Strategies

Money Handling

Point of sale operation

Time Management

Merchandising knowledge

Merchandise Display

POS System Operation

Retail Store Operations

Cleaning techniques

Problem-Solving

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Work History

2022-11 - 2023-02

Sales Associate

Fleet Truck Parts, Jacksonville, FL

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.

2021-09 - 2022-09

Owner

Automotive Repair Solutions, Fernandina Beach, FL

Implemented marketing strategies to increase brand awareness and attract new customers.

Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.

Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions.

Evaluated suppliers to maintain cost controls and improve operations.

Put together realistic budgets based upon costs and fees for successfully operating business.

Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Prepared bank deposits and handled business sales, returns, and transaction reports.

1998-02 - 2021-08

Profit Center Manager

Tires Plus Automotive, Jacksonville, FL

Collaborated with cross-functional teams to develop new products that generated additional revenue streams.

Analyzed financial reports to identify trends and potential areas for revenue growth or cost savings.

Navigated complex business challenges by applying critical thinking skills to craft strategic solutions.

Ensured compliance with all company policies, industry regulations, legal requirements preventing risks or potential liabilities.

Managed a team of sales professionals, providing guidance and coaching to improve individual performance.

Optimized inventory management processes, reducing stock discrepancies and increasing order fulfillment rates.

Implemented innovative pricing strategies to drive revenue growth and maintain competitive advantage.

Delivered exceptional customer service by addressing concerns promptly and professionally.

Reduced employee turnover by creating a positive work environment that fostered professional growth opportunities.

Drove sales growth through targeted promotions, in-store events, and community outreach efforts.

Achieved higher profit margins with meticulous budget planning, forecasting, analysis, and resource allocation.

Enhanced customer satisfaction through the development and execution of targeted marketing campaigns.

Increased profitability by implementing cost reduction strategies and improving operational efficiency.

Evaluated team performance metrics regularly to ensure optimal productivity levels were maintained consistently across all departments.

Developed strategic partnerships with key suppliers, resulting in better pricing and increased product availability.

Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

Complied with established internal controls and policies.

Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Developed strategic plans for day-to-day financial operations.

Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Promoted store promotions and incentive programs to increase overall sales revenue.

Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Addressed customer needs and made product recommendations to increase sales.

Greeted customers entering store and responded promptly to customer needs.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Answered questions about store policies and addressed customer concerns.

Upsold additional products and services to customers, increasing revenue.

Built relationships with customers to encourage repeat business.

Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.

Achieved departmental goals by developing and executing strategic plans and performance metrics.

Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.

Maximized performance by monitoring daily activities and mentoring team members.

Onboarded new employees with training and new hire documentation.

Developed and maintained relationships with customers and suppliers through account development.

Accomplished multiple tasks within established timeframes.

Maintained professional, organized, and safe environment for employees and patrons.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cross-trained existing employees to maximize team agility and performance.

Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Managed and motivated employees to be productive and engaged in work.

Improved safety procedures to create safe working conditions for workers.

Controlled costs to keep business operating within budget and increase profits.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Established team priorities, maintained schedules and monitored performance.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Set aggressive targets for employees to drive company success and strengthen motivation.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Commercial Air Condition And Heating

A Philip Randolph Campus School - Jacksonville, FL

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