Sarah Dunson

Irving, TX *****

ad3szo@r.postjobfree.com

+1-850-***-****

A motivated and reliable professional with 10+ years of administrative experience providing top-level support for individuals, groups, and facilities in need of diverse business management expertise. Strong work ethic, professional demeanor, and great initiative with particular emphasis in account overview, employee management and data analysis. Work Experience

Catering Coordinator

Peru Gourmet

May 2022 to Present

(2 years)

Serve as a point of contact for all catering events while working closely with the chef and restaurant owner to coordinate all catering orders, including menu development, ordering, and billing. Developed and maintained the catering marketing plan including comprehensive event planning service to clients, and detailed menu development.

Prepare accurate correspondence including letters, contracts, reports, banquet event orders, schedule schedules, printed menus, and e-mails using MS Word, Excel, PowerPoint, and Outlook. Answer phone calls of clients wanting to order lunches, inquire about booking events and asking if general information. Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise. Conduct post-event evaluations to determine how future events could be improved. Help effectively manage catering budgets, including analyzing sales trends, ordering inventory, tracking expenses, and determining appropriate pricing

Correspond and oversee the event set up, break down, and pay attention to client requests, including specific themes or colors and decorations. Provide clear communication to event staff, chefs, and clients regarding production status, menu changes, and special requests Assembles and performs upkeep of organized event files including all correspondence, orders, invoices, payments, proposals, function sheets, etc.

Office Manager - HR Assistant - Employee Engagement Coordinator Philanthropy Lead - THMed

January 2020 to May 2022

(2 years)

OM: As assigned primary keyholder, oversaw all administrative functions including visitor management, employee badge access, office supply and budget monitoring. HR: Maintained HR files on over 200 employees, assisted with payroll processing, spearheaded on- boarding procedures and acted as point of contact for employment policy F.A.Q EEC: Orchestrated and managed a diverse engagement calendar of employee centered events. PL: Coordinated fundraising network for company sponsored charity known as Alex’s Lemonade Stand Foundation. Coordinated network resource maintenance including volunteer management, sponsorship acquisition and project overview of planning/execution of fundraising events. Promoted within one year to Executive Administrator to HR for consistently determining optimal direction in both marketing/training material production as well as exceeding company's annual philanthropic goal. Restaurant/Bar Manager

Peru Gourmet

January 2019 to January 2020

(1 year)

Managed daily restaurant operations including daily cash outs, opening/closing procedures, weekly payroll, and assigning weekly employee work schedules. Provided extensive health and safety training to all staff achieving a passing score of 94% from the Texas Department of State Health Services.

Promoted employee success by establishing performance criteria, providing constructive feedback while conducting performance reviews, and implementing attendance-based reward systems. Assisted catering manager with department's delivery and event schedule, as well as maintaining an on- call staffing roster.

Created restaurant's first online social media presence resulting in a 15% uptick in monthly catering requests.

Customer Quality Specialist - Inbound Order Processor - Logistics Assistant Happy Floors

January 2015 to January 2019

(4 years)

Answered and processed 90+ inbound customer service calls daily via generating invoices, processing freight logistics, de-escalating customer service issues and processing payments by assisting in A/R department

Evaluated representatives' performance according to the Company's evaluation rubric to ensure quality conduct and procedure compliance.

Onitored customers' experience as they interact with call center associates through inbound and outbound calls, email, chat, and social media responses. Regularly conducted workshops, performance evaluations, on-the-job training and product knowledge testing to ensure ongoing employee competency.

Improved new hire training procedures, reducing onboarding process from 4 weeks to 2 weeks.

Executive Assistant - Marketing Assistant

Dangerous Goods of America

January 2014 to December 2014

(1 year)

Responsible for general administrative duties to lead Director including strategic calendar management, executive document draft/proofing and extensive travel arrangement coordination. Coordinated with lead Director to design detailed training manual outlining the safe transport of hazardous materials in full compliance with domestic and international shipping DOT regulations. Maintained working knowledge of government and trade association safety requirements to construct visual aids and training materials for presentations and test prompting. Established company. Established company's first social media presence across Facebook, Google+, Instagram and Twitter, resulting in a 15% uptick in class enrollment interest. Process Service Dispatch Manager - Affidavit Specialist Public Notary - ProServe USA

January 2009 to December 2013

(5 years)

Ensured all affidavits of service were promptly proofed, notarized and recorded into online court portal while scheduling daily courthouse courier retrieval to ensure legal deadline compliance. Prepared affidavits of service by transcribing process server submissions via secured recorded line, in- person and submitted notes/recordings.

Built and maintained proactive on-call server registry through active networking with process servers across the state of Florida.

Notarized all office documentation in accordance with the Florida and Federal laws while maintaining professional privacy. Identified and recommended improvements to the new hire on-boarding process by creating company’s first employee handbook.

Office Manager - Insurance Verification Specialist Center for Psychiatry and Behavior Wellness

February 2006 to December 2008

(3 years)

Accurately verified and processed health insurance benefits of 50+ new patients weekly. Promptly called in client prescriptions to designated pharmacies with extreme accuracy and in accordance with HIPPA law.

Daily maintained high-volume schedules of 10+ physicians including the patient scheduling, office meetings, pharmaceutical luncheons, and trainingconferences. Ensured all employee and physician time sheets were received and correctly submitted for payroll by each pay period closing date.

Implemented a patient cancellation log to prioritize physician's time, resulting in 15% improvement in scheduling.

Education

Pensacola High School

2004

Skills

• Calendar Management

• Restaurant Management

• Insurance Verification

• Office Management

• Event Planning

• Personal Assistant Experience

• Catering

• Employee Evaluation

• Employee Orientation

• Microsoft Outlook

• Medical Scheduling

• HIPAA

• Logistics

• Administrative Experience

• Fundraising

• Presentation Skills

• Conflict Management

• Human Resources

• Freight Experience

• Events Management

• Microsoft Excel

• Microsoft Powerpoint

• Team management

• Microsoft Outlook Calendar

• Travel planning

• Accounts payable

• Accounts receivable

• Payroll

• Paylocity

• ADP

• Concur

• Inventory control

• invoicing

• Call center management

• Employee engagement

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