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Customer Service Business Development

Location:
Wylie, TX, 75098
Posted:
February 21, 2024

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Resume:

MICHAEL HENDERSON

Dallas-Fort Worth, TX *****

ad3syq@r.postjobfree.com

469-***-****

Sales Consultant Profile

Seasoned, strategic, and talented professional with 20+ years of consultive sales and management experience. A proficient, flexible, and customer-service oriented individual with unique analytical skills used to drive territory growth, exceed sales goals, and increase company revenue.

My philosophy is to incorporate expert business development strategies while providing exceptional customer service.

Education

Bachelor of Arts – Marketing University of North Texas

Skills & Systems

Salesforce

BisTrack ERP

Microsoft Office Suite

CRM Software Techniques

Market Research & Client Prospecting

Documentation & Specification Review

Portfolio Management & Customer Service

Sales Management & Supervision

Sales Strategy & Relationship Building

Product Knowledge & Sales Presentations

Project Management & Leadership

KPI Management & Supervision

Installation Management & Scheduling

Negotiations & Sales Closings

Proposals & Product Quoting

Territory Sales & Business Development

Experience

Territory Sales Consultant

Fountain Works – Carrollton, TX

July 2023 to Present

Research and identify prospective client base within the designated market.

Utilize CRM systems to track and maintain business development activities.

Conduct thorough job site walkthroughs and needs assessments while overseeing technician troubleshooting.

Schedule and conduct sales presentations for commercial clientele and property management.

Prepare, quote, and negotiate commercial property proposals regarding fountain construction, troubleshooting, and maintenance.

Facilitate the execution of contracts and agreements to ensure compliance with company policies and legal requirements.

Outside Sales Team Member

Horizon Forest Products - Plano, TX

December 2022 to July 2023

Lead production in area sales to increase business operator revenue.

Engage in business development through telemarketing and hardwood floor sales.

Perform Portfolio Management techniques through existing and new account sales while collaborating with purchasing departments.

Negotiate prices, terms of sales, and service agreements by preparing contracts and submitting orders.

Market research and monitoring of competition by gathering industry data on products and competitors.

Builder Sales Representative

Fireside Hearth & Home - Grand Prairie, TX

May 2022 to November 2022

Increased company market share by selling custom fireplaces and garage doors.

Responsible for territory business development and customer service.

Sustained business continuity through contractor installation management and scheduling.

Accumulated and finalized custom proposals for presentation to prospective and existing clientele.

Territory Sales Manager

Factory Builder Stores - Dallas, TX

May 2014 to April 2022

Residential general contractor project management regarding luxury interiors.

Negotiated and closed $2M in annual luxury appliance sales.

Accomplished annual double-digit growth percentage in sales territory.

Supervised installation of luxury appliances through contractor and client management.

Structured schedules for contractor servicing calls per customer service request.

Responsible for prospective lead calling and product presentation to drive business sales.

BisTrack ERP Software & Salesforce CRM

Pro Sales Outside Sales Representative

The Home Depot - Dallas, TX

2007 to April 2014

Managed vendor portfolio for $7.5M sales territory.

Account management for store business accounts and outside vendors.

Supervised industry trade shows and team sales production.

Directed training presentations to improve product knowledge for store personnel.

Facilitated executive quarterly meetings to present business account incremental sales and market share growth opportunities.

Salesforce CRM

Pro Sales Supervisor

The Home Depot - Dallas, TX

1998 to 2007

Supervised Pro Desk team of sales associates.

Organized marketing, contractor, and networking events.

Supervisor responsible for all major business accounts.

Supervised monthly product training classes for store associates.

Supervised monthly meetings to increase team sales and execution.

Sales Manager

Durrell Paint, Inc - Dayton, OH

1995 to 1998

Supervised sales associate team while tracking and reporting sales goals.

Managed inventory for all company product lines.

Responsible for establishing new clientele and market sales growth.

Developed department goals and sales strategies to increase company margins.

References Available Upon Request



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