Doris Yvon

Winter Springs, FL *****

ad3syp@r.postjobfree.com

+1-321-***-****

Reliable and friendly

Highly enthusiastic customer service representative who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Work Experience

Advisor 2

Pennie Pennsylvania health coverage - Pennsylvania Furnace, PA June 2023 to November 2023

Professional summary

Experienced Work At Home Agent who is able to create an efficient work environment based on the company's work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Specializes in technical support, inbound phone sales, and exceeding customer expectations. Core Qualifications

• Customer service expert

• Flexible to work all hours

• High-speed Internet connection and capable home computer

• Able to multitask on a regular basis

• Independent worker who does not need supervision

• Extremely reliable

• Able to learn new products or procedures quickly Soft Skills

• Empathy and Compassion

• Communication and Interpersonal Skills

• Attention to Detail and Accuracy

• Critical Thinking and Problem Solving

• Time Management and Prioritization

• Adaptability and Flexibility

• Teamwork and Collaboration

• Emotional Intelligence and Relationship Building

• Active Listening and Feedback Incorporation

• Conflict Resolution and Negotiation

• Cultural Competence and Diversity Awareness

• Patient Advocacy and Education

Advisor 2

Concentrix - Winter Springs, FL

August 2022 to May 2023

Professional Summary

Experienced Work At Home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Specializes in technical support, inbound phone sales, and exceeding customer expectations. Core Qualifications

• Customer service expert

• Flexible to work all hours

• High-speed Internet connection and capable home computer

• Able to multitask on a regular basis

• Independent worker who does not need supervision

• Extremely reliable

• Able to learn new products or procedures quickly Experience

• Took inbound sales calls and transferred those calls to the appropriate sales personnel.

• Member of inaugural software support team that expanded business for the company.

• Took incoming sales calls, outbound and set appointments for outside sales professionals.

• Handled customer questions and also engaged in customer service activities.

• Walked customers through the installation.

• Handled customer service calls and inquiries from customers all over the world.

• Helped to act as liaison between the sales department and potential new customers. Wawa Lead

Wawa - Florida

October 2018 to April 2022

• Food preparation

• Cash register duties

• Customer service

• General housekeeping

• Customer service driven

• Enjoys working with people

• Good communication skills

• Organized

• Ensure exceptional customer service is being delivered.

• Provide direction, motivation, and coaching for associates during the shift.

• Ensure execution of established safety, security, quality, and store operations policies and standards.

• Experience managing others

• Proven exemplary customer service skills

• Ability to work 35-40 hour workweek, scheduled primarily on 2nd and 3rd shifts Cashier/Customer Service

Publix Supermarkets Inc - Pooler, GA

May 2017 to August 2018

• Sharing best practices for sales and customer service skills with other team members to help improve the store's efficiency. Such as Creating weekly sales advertisements using computers and scanners

• Primary job duties as a cashier includes Ringing up purchases, scanning coupons, and Receiving payments from customers by cash, check, debit/credit cards, EBT and WIC and ensuring customers Satisfaction.

• Scanning groceries and ensuring proper price scanning. Balanced daily cash register receipts and provided quality customer service.

• Work with computerized cash registers and credit card making weekly sales advertisements using computers and scanners

• Primary job duties as a cashier includes Ringing up purchases, scanning coupons, and Receiving payments from customers by cash, check, debit/credit cards, EBT and WIC and ensuring customers Satisfactions

• Scanning groceries and ensuring proper price scanning. Balanced daily cash register receipts and provided quality customer service.

• Work with computerized cash registers and credit card machines as well as conveyor belts. Member Service Representative

Sam's Club - Orlando, FL

June 2015 to May 2017

•Greeting customers entering the store to ascertain what each customer wanted or needed.Maintained up-to date knowledge of store policies regarding payments, returns and exchanges.Excelled in exceeding daily credit card goals.Worked as a-team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Answer phones, paper work, and filing our paperwork due to daily needs to run the desk.

Set up new memberships as well as upgraded other memberships. helped members through phone. handled a register. did credit report' I did several tasks at once to maintain happy members Education

GED in Orlando Tech

August 2013 to June 2014

Skills

• Active listening skills

• Consistently meets sales goals

• Upselling techniques

• Skilled problem solver

• Employee relations

• Customer-oriented

• Credit card transactions

• Retail sales Stocking

• Motivated team player

• Natural leader.

• Honest employee

• Organized multi-tasker

• Fast and efficient service work . (7 years)

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