Michael Mayer

618-***-**** ad3sya@r.postjobfree.com Herrin, IL 62948

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Product Knowledge

Consultative Sales

Prioritization

Product Promotion

Positive and Professional

Project Management Abilities

Customer Relationship Management (CRM)

Active Listening

Multi-Task Management

Business Development Understanding

Customer Service

High-Energy Attitude

EXPERIENCE

Executive Customer Representative, Merck &Co, Inc, April 2004-Current Herrin, IL

Analyzed and reported on sales performance metrics to identify trends, opportunities, and risks.

Developed and maintained relationships with existing clients to ensure customer satisfaction. Conducted market research to identify potential customers and their needs. Organized client visits, presentations, product demonstrations and trade shows. Provided technical support for customers using the company's products or services. Maintained accurate records of all sales and prospecting activities. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Mentored new employees on procedures and policies to maximize team performance. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Developed strong customer relationships to encourage repeat business. Utilized CRM software tools such as Salesforce, Zendesk., to manage daily operations. Collaborated with other departments to develop innovative solutions to improve customer service processes.

Senior Professional Sales Representative, Hoffman LaRoche Pharmaceuticals, June 1997-January 2004

Herrin, IL

Analyzed customer needs and identified opportunities for new products or services. Conducted presentations to potential clients, highlighting product features and benefits. Generated leads through cold calling, networking, referrals, and other methods. Established relationships with key decision makers at target accounts. Gathered market intelligence on competitors' products and services and pricing structure. Attended industry events to network with prospects and build relationships in the marketplace. Trained new employees in sales techniques and processes related to the job role. Coached junior team members on effective communication skills when dealing with customers.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Director of Cardiology, Pulmonology and Neurology, Southern Illinois Healthcare Foundation, January 1990-June 1997

Carbondale, IL

Developed and implemented comprehensive quality assurance programs to ensure compliance with state and federal regulations.

Conducted regular audits of medical records to identify opportunities for improvement in patient care.

Monitored data trends and reported findings to senior management teams. Analyzed performance metrics, identified areas of concern, and developed corrective action plans.

Coordinated quality initiatives across multiple departments within the health system. Provided guidance on regulatory requirements related to healthcare quality management. Collaborated with staff members at all levels to maintain a culture of safety and continuous improvement.

Served as a liaison between hospital administration and external agencies such as accrediting bodies or legal counsels.

Assisted in the development of policies and procedures that support the goals of healthcare quality management programs.

Participated in root cause analyses to investigate adverse events or near misses. Reviewed incident reports to determine potential causes of errors or deviations from standards of care.

Investigated customer complaints regarding service delivery issues. Identified areas for process improvement through data analysis techniques. Provided feedback on individual performance based on established criteria. Maintained up-to-date knowledge of relevant laws, regulations, guidelines, and industry standards.

Created strategies for improving existing processes while minimizing risks associated with noncompliance.

Tracked progress against objectives set out by the organization's strategic plan. Evaluated personnel training needs related to healthcare quality management principles. Collaborated with multi-disciplinary staff to improve overall patient care and response times. Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Maintained communication and transparency with governing boards, department heads and medical staff.

Recruited, hired and trained new medical and facility staff. Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges. Maintained awareness of government regulations, health insurance changes and financing options.

Coordinated work activities and scheduling of medical, nursing and physical plant staff. Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.

Developed medical programs that promoted community health and research. Kept informed of advances in medicine and computerized diagnostic and treatment equipment.

EDUCATION AND TRAINING

Bachelor of Science

Healthcare Management, Southern Illinois University Carbondale, Carbondale IL May 1994 Associate of Science

Respiratory Therapy, Southern Illinois University Carbondale, Carbondale IL December 1989 ACCOMPLISHMENTS

Multiple Awards for performance over the last 19 years In the pharmaceutical industry. Utilized as a Mentor for both companies I have worked for. Dale Carnegie Highest Achievement Award.

Graduated cum laude from Southern Illinois University.

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