Shannon Ortiz

Fayetteville, NC *****

ad3sy7@r.postjobfree.com

+1-561-***-****

To obtain a position where I can be a team player, and utilize my skills for a job that needs them. My salary requirement can further be discussed. More important than the salary I'm looking for stability and longevity.

Description of my perfect job:

My ideal job would be where I can be a team player using my office skills, that also allowed room for advancement. I would also like to work in an environment where I can learn and obtain more of my personal goals.

Authorized to work in the US for any employer

Work Experience

Patient Service Representative/Medical Assistant

MD Plus Urgent & Kateb Critical Care - Delray Beach, FL April 2023 to Present

• Represents practice by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information. Creates a welcoming environment and acts as a patient advocate. Assists in clerical duties as needed, functioning as a member of the health care team.

• Registers all patients, occupational medicine and workers comp patients, scans and indexes all patients’ charts and faxes patient charts to the primary care physician office on a daily basis. Prepares the superbills for the Occupational medicine clients. Verifies patient demographics, current insurance, and obtains patient consent to treat to ensure accurate billing. Collects co-pays and past due balances. Assists patients with various forms, and obtains insurance waiver signatures as necessary. Schedules patient initial and follow up appointments when applicable. Performs a variety of duties. Provides information to patients and their families on such matters as services, charges and routine treatment procedures. Performs administrative tasks and provides information to other departments upon request. Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.

• Accepts packages and deliveries from outside and inside sources, directing and distributing or sorting as needed.

• Checks petty cash weekly, completes petty cash reports for reimbursement to company store whenever supplies are needed. End of the night deposit and reports.

• Assists other departments as needed.

• Routes patient records and specimens to assigned locations as needed.

• Completes administrative duties in a timely and efficient manner as set forth by the practice manager. Reports errors or problems so that appropriate action may be taken for patient care.

• Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and referrals as needed. Refers patients to proper resources including transfer, follow up and appointments as directed by clinicians.

• Maintains CME requirements through continuing education and in-service training. Non-Certified Medical Assistant (Temp Assignment)

Orlando Pulmonary Critical Care - Orlando, FL

January 2022 to February 2023

• Experience in a role involving structure and planned activities. Documentation. Answers a high volume of phone calls. Take patient vitals and assist with breathing tests and treatments. Refill and prescription filling. Sets and Confirms appointments. Responsible for follow-up calls to schedule appointments for existing patients. Advises patients on details of appointments or diagnostic testing and how they can prepare. Communicating with other office staff, nurses, and physicians. Strong data entry skills needed for use in various computer programs (ECLINICAL EMR, Excel, email). Answers and/or follows up on all patient requests. Fills in for front desk associates as needed. Records and Analytical Technician

DCF State of Florida - West Palm Beach, FL

July 2019 to January 2022

Prepare intake case records for CPI, Assign cases, conduct diligent searches, data entry, print and review all abuse reports received. Review multiple databases and software. Provide clerical support for a multi- function Family Safety Unit.

Night Health Information/Switchboard Operation

HCA Healthcare - West Palm Beach, FL

September 2020 to August 2021

Health Information Clerk, also known as a medical records clerk, responsible for compiling, coding, organizing, and evaluating patient medical records. Other common job tasks include creating a new medical record or chart for newly-admitted patients and closing records upon a patient's discharge. Cover guest services and switchboard handling large call volumes of 150-200 calls a day to screen and transfer to proper department or person.

External Administrative Assistant (Contract Assignment) Microsoft - Wellington, FL

August 2018 to January 2020

Provided HR support, on-board documentation for new employees, administrative support, billing, invoicing, and inventory. Providing professional and exceptional customer service, sales, and troubleshooting. Travel expense and budgeting. IT tech cloud security support. Office Manager

Coast to Coast Billing Solutions - Lake Worth, FL

August 2017 to July 2018

Assisted several detox facilities efficiently run their business smoothly, verifying patients' benefits, scheduling, billing, and collection. Quickbooks bookkeeping, A/R & A/P, Insurance verification, benefits and claims

Office Manager

Psychiatric Wellness Center - Vernon, NJ

May 2014 to July 2017

Supported doctors' goals and practice goals, making appointments and preliminary assessment of payments, insurance verification, sign financial agreements, maintain patient traffic flow, marketing, maintaining accurate chart files, daily treatment plans. Registrar

MOUNTAINSIDE HOSPITAL - Montclair, NJ

November 2009 to March 2014

Coordinate and perform all activities pertinent to registration area, scheduling and registering patients for 18 resident physicians and 3 faculty, prescription renewals, taking messages, insurance verification, answer telephone requests for test results, collect fees and schedule return visits. Medical Assistant/ Patient Coordinator

Dr Barry Kanoff - Florham Park, NJ

January 2003 to October 2009

General office support, such as scheduling patients, photocopy, fax, file, duties also include running errands, A/P, billing & collection, assist doctor, develop x-rays, sterilize medical instruments. Assisting doctor by preparing patients for examination, taking medical history, explain procedures to patients. Office Assistant/Receptionist

Law Offices of Paul Grosso - Sussex County, NJ

September 1998 to February 2004

General office support,marketing, fax all documents, photocopy, set appointments, meet and greet clients, Microsoft office, sign agreements, billing and assistance with clientele. Co-ordinate and organize appointments and administration to facilitate the efficient running of the office. Make calls and handle incoming calls, take down client information, dispatch, order supplies and material properly, organize referrals and permits, fax documents and make photocopies, schedule appointments, run errands. Education

High school in Education

Parsippany Hills High School - Parsippany, NJ

Skills

• MS Office (10+ years)

• Medical Terminology (5 years)

• Administrative Assistant (8 years)

• Quickbooks

• Scheduling

• Human Resources

• Payroll

• Billing

• Marketing

• Office Management

• Data Entry

• Employee Relations

• Insurance Verification

• EMR Systems

• Medical Records

• Medical Scheduling

• MDS

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Vital Signs

• Critical Care Experience

• Epic

• Documentation Review

• Hospital Experience

• Transcription

• Databases

• HIPAA

Certifications and Licenses

Driver's License

Groups

Arch Diocese of NJ

August 2009 to July 2017

Religious Education for St Christopher Church, also volunteer for services, fundraising Girl Scouts of South Florida

August 2018 to September 2021

Registered, Verified and monthly background checks to ensure quality Troop leadership. As well as trainings, meetings monthly to provide exceptional management of troop, families and schools. Additional Information

SKILLS

Phone, fax, copier, computer Intermediate, Windows software, Microsoft Office, Quickbooks, Excel, E-mds, EMR (Electronic Medical Records), Suzy Dental, Eclipse, ChiroTouch, EClinical Works, Matrix, Liberty, Practice Manager, EPIC, All Scripts PM

Contact this candidate