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Customer Service Executive Director

Location:
Philadelphia, PA
Posted:
February 21, 2024

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Resume:

NUYEN EMANUEL-WALKER

**** ********* ****** ************, **, 19150 215-***-**** ad3sy6@r.postjobfree.com

EDUCATION

IMMACULATA UNIVERSTIY, Immaculata, PA

Bachelor of Science, Nursing

Summa Cum Laude

SKILLS, ABILITIES & LAB TECHNIQUES

Proven Leadership Skills– Detail-oriented with over 15 years in upper management positions.

Strong Operational Experience- Long Term Care, Residential Treatment, and Psychiatric Hospitals.

Staff Education – Well versed in disease processes, preceptorship, and Infection Prevention

Computer –Proficient in Microsoft, Excel, Power Point and EMR.

Language – Spanish (Conversational Ability)

PROFESSIONAL EXPERIENCE

YOUR COMMUNITY HEALTHCARE CENTER, LLC, Philadelphia, PA

EXECUTIVE DIRECTOR, July 2008 – Present

Contract services with long-term-care, assisted-living, psychiatric, and home-care facilities

Responsible for leading, educating, and inspecting the entire nursing team to ensure that appropriate services and best practices are being followed per city, state, and governmental regulations.

Provide nursing education and orientation for nursing, medical, and auxiliary staff.

Oversee the compliance with nursing and CDC standards.

Assist in interpreting staff and clients’ needs and then translate those needs into the development of enhanced classes as well as practice of policies and procedures.

The Kirkbride Center, Philadelphia, PA

Shift Director, July 2018 –April 2020

Assist with education, orientation, and precepting new employees.

Ensure the health and wellbeing for individuals with medical, behavioral health and substance abuse conditions.

Provide compassionate customer service skills in a fast-paced environment with accuracy and professionalism.

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The Consortium, Philadelphia, PA

Director of Nursing and Medical Services, October 2005– November 2007

Lead the nursing and medical team with sound leadership.

Able to successfully pass every survey by accreditation bodies.

Provided education classes for staff, patients and family members.

Review medical records to ensure completeness and accuracy.

Assist in performing yearly evaluation.

The Kirkbride Center, Philadelphia, PA

Supervisor, July 2003 –July 2005

Assist with mental health and substance abuse homeless children and adults.

Ensure protocols were implemented and incompliance with state regulations.

Administered medication and life saving measures to ill patients.

Manage patient records according to order, completeness, integrity, accuracy, confidentiality, and security.

Provide compassionate customer service skills in a fast-paced environment where accuracy, professionalism and are required.

University of Pennsylvania Hospital, Philadelphia, PA

Med Surg/ED Nurse April 2001/June 2003

Performed safe and sound nursing practices for medical, surgical to critically ill patients.

Perform head-to-toe assessments.

Administer IV medications and blood transfusions.

Perform EKG’s and monitor telemetry machines.

Perform intubation and life saving measures.

St. Ignatius Nursing Home, Philadelphia, PA

RN Supervisor, May1999- May 2001

Supervised 133 skilled nursing facility and over 20 employees.

Performed monthly in-services and employee evaluations.

Administered medications (oral, iv, and injections), performed wound treatments, and tracheostomy care.



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