KERRI ANNE PANZA
732-***-**** ad3sy3@r.postjobfree.com SAYREVILLE, NJ 08872
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, problem solver and great communication skills. Can work effectively unsupervised as well as in a group setting.
SKILLS
Transportation Coordination
Customer Relations
Recordkeeping
Problem-Solving
Appointment Scheduling
Data Entry
Complaint Resolution
Customer Service
EXPERIENCE
Intermodal Pricing Rep, Alliance Shippers, January 2011-April 2023
Edison
Providing intermodal, port dray and LTL rates for customers
Negotiating with the rails & drays to request rates for RFP's
Communicating with drays to ensure on time pickups & deliveries
Managing key accounts to the customer's satisfaction
Previously performed dispatching and customer service
Customer Service Rep, The Thunder Group, January 2010-January 2011
Edison
Handling all areas of customer service and office duties
Data entry, answering phones, filing and customer care
Billing of customers and prioritizing of accounts payable
Shipping via UPS, FedEx and outside trucking
Warehouse Administrative Assistant, Florence Paper Corporation, January 2001-January 2009
Carteret
Ocean Import Customer Service/Purchasing
Responsible for maintaining accurate records of ocean import containers
Correspondence with brokers and forwarders
Routing of outside deliveries
Maintaining spreadsheets of all freight and bills
Receiving of inventory
EDUCATION AND TRAINING
Bachelor's Degree
Communications, Kean University, Union NJ 1999
Associates Degree
Liberal Arts-English, Middlesex County College, Edison NJ January 1997
REFERENCES
Robert Schmitz, 732-***-****
Kelly Cudakiewicz, 732-***-****
Janice Beavers, 908-***-****