NADINE ABDUL WAHED

Staten Island New York

929-***-****

ad3sy1@r.postjobfree.com

OBJECTIVE

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Experience in fast paced environments, using skills and sound judgment to positively impact company success.

EDUCATION

LIU- Lebanese International University

BA in Business Administration / Major BANKING AND FINANCE

Graduation Date : Aug/13/2009

LANGUAGES

Fluent in Arabic and English

WORK EXPERIENCE

Oxygen Transportation (New York)

Senior Executive Assistant / Operations Manager (May 2023 / present)

Provide administrative support to senior leadership and members of the executive board while maintaining confidentiality.

Manage schedules, events and travel plans for conferences, meetings, and seminars, as well as domestic and international trips.

Manage complex calendar scheduling with focus on proper allocation of executive availability.

Assist with team building initiatives and overall support for maintenance of organizational culture and employee morale.

Create expense reports, budgets, and filing systems for management team.

Manage external contacts for CEO and kept track of periodic communication needed for priority contacts.

Assist senior management with major initiatives and projects.

Handle scheduling and logistics planning for conferences and monthly meetings.

Screen calls and emails and responded accordingly to support executive correspondence.

Transcribe meeting minutes to support sales, business development and senior management teams.

Act as point of contact for research and information gathering for executive managers.

Supervise operations staff and keep employees compliant with company policies and procedures.

Develop systems and procedures to improve operational quality and team efficiency.

Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Establish positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.

Develop and maintain relationships with external vendors and suppliers.

Develop and implement strategies to maximize customer satisfaction.

Increase profit by streamlining operations.

Negotiate contracts with vendors and suppliers to obtain the best pricing and terms.

Train new employees on proper protocols and customer service standards.

Schedule employees for shifts, considering customer traffic and employee strengths.

Report issues to higher management with detail.

Manage purchasing, sales, marketing, and customer account operations efficiently.

Implement business strategies, increasing revenue, and effectively targeting new markets.

Eagle Films (ME / USA)

Executive Assistant / Operations Manager (Mar 2006 -Dec 2020)

Handled confidential and sensitive information with discretion and tact.

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Organized and coordinated conferences and monthly meetings.

Processed travel expenses and reimbursements for executive team and senior management group.

Answered high volume of phone calls and email inquiries.

Screened calls and emails and responded accordingly to support executive correspondence.

Transcribed meeting minutes to support sales, business development and senior management teams.

Filed paperwork and organized computer-based information.

Updated and maintained confidential databases and records.

Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.

Resolved customer complaints in a professional and timely manner.

Hired, trained, and supervised a team of service staff members to meet business goals.

Developed and maintained positive relationships with customers to build rapport and trust.

Monitored service staff performance and provided feedback for improvement.

Maintained records of service transactions and customer feedback for future reference.

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Negotiated with vendors to secure the best prices for parts and supplies.

Developed customer loyalty programs to increase customer satisfaction.

Oversee the transportation of materials from production site to consumer to client.

Review and approve purchase orders.

Responsible for getting the legal authorizations of screening the movies in the assigned countries.

Collaborating with Cinema Managers for the release of movies.

Setting the release dates with accordance of US release of movies in the assigned territories.

Collaborate with marketing executives to ensure that new products reach the right markets at the optimal time.

Conduct market research to learn about the demand and convince retailers to adopt their products.

Take orders over the phone, Internet, or through email.

Negotiate contracts and prices.

Responsible for stock control of all company's movies and materials in and out inventory using EDM.

Facilitate coordination and communication between support functions.

Liaison with Board and Executive Director and assist in the development of strategic plans for operational activity.

Oversees all marketing, advertising and promotional staff and activities.

Develop an annual marketing plan in conjunction with the sales department.

Jan 2004 - Feb 2006

CREDIT LIBANAIS

Marketing Department

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Developed and maintained strong customer relationships, providing exceptional service and advice.

Educated customers on features and benefits of banking products and services.

Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

Provided advice on different bank products and financial options.

Collaborated with other departments to confirm compliance with banking procedures and regulations.

Maintained friendly and professional customer interactions.

Assisted customers with banking needs and inquiries.

SKILLS

Budget Development and Management

Resource Coordination

Purchasing and Procurement

Maintaining Compliance

Mergers and Acquisitions Knowledge

Business Strategy Development

Staff Development

Recruiting and Hiring

Revenue Generation

Microsoft Office Expertise

Continuous Improvements

Cross-Functional Communication

Social Media Marketing

Team and Strategic Leadership

Contact this candidate