DIANE SAMPSON-MONK

PRESENTATION OF PROFESSIONAL EXPERIENCE

Diane Sampson-Monk

718-***-**** ad3sxg@r.postjobfree.com Jamaica, NY 11435

ADMINISTRATIVE account manager

Administrative Services leader with a progressive tenure with the United Parcel Service. Known as a strong team player with a strong work ethic, dedication, resilience, loyalty, and humor.

Dedicated problem solver proficient in the coordination and execution of senior-level administrative services and projects. Well-versed in managing operations, leading complex projects, and communicating with external customers and vendors. Background includes expertise serving as a critical administrative resource and ‘right hand’ to senior executives.

Profile And Key Offerings:

Talented and creative administrative project coordinator, who executes multiple projects simultaneously while meeting time-sensitive deadlines with limited supervision.

Former Law Enforcement Officer for Homeland Security and Tax Examiner with the IRS; detailed and highly organized with specialized skills in strategic communications, investigations, and analysis.

Fast learner who is flexible and adaptable; proven to quickly learn new systems and deliver results.

Cross-Functional Administrative Management Skills:

Office Administration / Management Complex Report Analysis & Development

Systems Administration & Reporting Multi-task with Little Supervision

Critical Thinking / Problem Solving Special Event & Meeting Coordination

Executive Calendar & Time Management Systems Administration & Reporting

Strong Follow-up / Through Senior Executive Gatekeeper

Professional Experience

United Parcel Service, New York, NY Aug 2007 – Present

Admin Assistant III – Global Revenue Sales Operation: Enterprise (Sep 2023 – Present)

Operated on a strategic, operational, and tactical level while providing a wide range of administrative services.

As Administrative Support for UPS management, provide specialized services with a strong focus on account management. Core duties entail creating new accounts, updating information on active accounts, generating reports for the sales team.

Executed intensive MS Excel; highly skilled in C-Import, C-Track, On Demand, ESP, Data Warehouse (Siebel), & CRIS to analyze data and create reports, and internal/external correspondence.

Manage customer contracts and serve as a liaison between UPS and customer senior management for successful contract execution.

Proficient in reviewing and analyzing customer contracts to extract pricing details and ensure compliance with agreed-upon terms.

Highlighted Achievements and Contributions:

Serve as an in-house administrative project manager and subject matter expert, ensuring timely and accurate data processing and reporting.

Proficient in reviewing and analyzing customer contracts to extract pricing details and ensure compliance with agreed-upon terms.

Drive high levels of service and customer satisfaction, by providing professional and efficient customer service.

Admin Assistant III - Healthcare (Apr 2022 – Sep 2023)

Gather and analyze data from multiple sources, to provide senior executives with up-to-date and accurate information for informed decision-making.

Executed intensive MS Excel; highly skilled in C-Import, C-Track, On Demand, ESP, Data Warehouse (Siebel), & CRIS to analyze data and create reports, and internal/external correspondence.

Skilled in conducting competitor pricing analyses and generating an informative estimate for the sales teams to present to clients in an effort to maintain their business.

Highlighted Achievements and Contributions:

Commitment to maintaining the confidentiality of pricing information and sensitive customer data in accordance with company policies and regulations.

Area Sales Manager Administrative Assistant (Jun 2012 – Apr 2022)

Operated on a strategic, operational, and tactical level while providing a wide range of administrative services and support to the North Atlantic District Area Sales Manager and team. Ensured supervisors and AEs had the necessary resources to assist their customers and drive revenue growth.

Core duties entailed the preparation of bids, invoice payments, and complex analytic reports, including Weekly alignment, ESP, QPRs, Quantum View, ETT, KPI, rate charts and competitive analysis.

Executed intensive MS Excel; highly skilled in C-Import, C-Track, On Demand, ESP, Data Warehouse (Siebel), & CRIS to analyze data and create reports, presentations, trainings, and internal/external correspondence.

Oversaw complex calendar management and scheduling for in-person and video conference meetings.

Highlighted Achievements and Contributions:

Heightened productivity and effectiveness of staff, anticipated executive needs, and provided strategic support as well as recommendations for improving operations.

Championed for process refinements and served as lead on admin projects. Coach and train executive and administrative staff on efficiency tools, practices, and approaches.

Served as a central point of contact and administrative lead; hand-selected to manage special reports for the marketing supervisor, including KPI Workbooks.

Dispatch Supervisor, Uniondale, NY (Aug 2007 – Jun 2012)

Supervised day-to-day dispatch activities to ensure timely and proficient service. Managed and updated a wide range of daily reports and logs including the daily package log.

Highlighted Achievements and Contributions:

Took initiative to implement solutions to improve productivity while reducing errors.

Overhauled inefficient administrative practices reducing the number of contracts reported outstanding by more than 96%, from on average 50, down to 0-2.

Ensured 45 drivers' DIAD boards were prepared for daily deliveries and pick-ups.

Reviewed and conducted quality audits on employees.

Additional Experience

Police Inspector / Department of Homeland Security, New York, NY

Customer Service Representative / Tax Examiner, Internal Revenue Service, New York, NY

Education

Bachelor of Science in Business Marketing, California Coast University, 2023

LaGuardia Community College

Federal Law Enforcement Training Center

Technical Proficiencies

MS Word, Excel, PowerPoint, Access, Publisher, in Siebel/Data Warehouse Queries/C-Rate

Senior Administrative Assistant and Project Coordinator who is highly disciplined, focused, and organized with strong leadership skills. Background reflects a strong history of performance elevating, compliance, reducing errors, streamlining and improving workflow operations for business units and senior executives.

Titles /Functions:

Admin Assistant III – Global Revenue Sales Operation: Enterprise

Admin Assistant III – Healthcare

Area Sales Manager Administrative Assistant

Dispatch Supervisor

Police Inspector

Customer Service Representative

Tax Examiner

Administrator

Contact Information

718-***-**** • ad3sxg@r.postjobfree.com

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