PROFESSIONAL SUMMARY:

About *+ years of overall experience with 6+ years of experience in Salesforce with an emphasis on business analysis, design, development and support of Salesforce CRM Applications in Sales and Service domains

Experience in Administration, Configuration and Customization of Salesforce Classic and Lightning platforms.

Comprehensive knowledge of Software Development using Waterfall, Agile, Scrum.

Experience in understanding the needs of business users, analyzing the business process and design Salesforce data model using standard objects, creating custom objects, creating the relationships like lookups and Master-Detail with Junction objects.

Expertise in developing Salesforce.com applications using APEX and Triggers.

Developed UI components using Visualforce Pages, Aura and Lightning Web Components.

Created Lightning Components, added custom styling using CSS to make the Lightning component look and feel better

Experience in using different data tools like Data Loader, SOSL/ SOQL,Workbench.

Implemented picklist fields, formula fields, field dependencies and Validation Rules

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects

Configured Reports and Dashboards for business users and sales team, developed custom reports using Visualforce pages and Lightning components.

Experience with version control systems like Git and Salesforce deployment tools, such as Copado, Change Sets or Salesforce CLI/DX, IDE – VS Code

Developed Test classes and Test methods to ensure maximum code coverage

Created Workflow Rules and defined actions like Tasks, Email alerts, Outbound Message and Field updates.

Implemented best practices to meet governor limits.

Developed Batch Apex classes and scheduled them using Schedulable interface

Implemented Web-to-Case for capturing Cases that customers create in eCommerce portal

Collaborate with different teams to solve any gaps/ issues by managing deadlines and resources

Identified Production issues, determine the root cause and resolved them

TECHNICAL SKILLS

Salesforce Applications

Salesforce Sales Cloud & Service Cloud

Salesforce Technologies

Lightning Web Components, Apex, Visualforce, Triggers

Salesforce Tools

Data Loader, Developer Console

Tools

Jira, ClickUp, Azure DevOps

Web Technologies

HTML, CSS, JavaScript

External Apps Integration

DocuSign, Calendly.

Languages Known

Java, J2ee, C, C++, JavaScript.

Methodology

Agile, Waterfall

Databases

Force.com DB MySQL, Microsoft SQL Server 2000/2005/ 2008.

CERTIFICATIONS

Salesforce Certified Associate

Salesforce Certified Administrator

Salesforce Certified Platform Developer-1

EDUCATION

MBA in HR (2008-2010) From HKBK College of Engineering (VTU University).

BE in Electronics and communication (2002-2006) From KNSIT (VTU University).

PROFESSIONAL EXPERIENCE

Fair Trade Real Estate, CA (REMOTE) Mar 2023 – Till Date

Salesforce Administrator/Developer

Responsibilities:

·Gathered and translated requirements into Salesforce configurations and customizations aligned with business needs.

·Developed Lightning applications using Lightning Web Components, Controllers, Events, and custom CSS for enhanced UI.

·Prepared Technical Design Documents for effective development and customization.

·Implemented Apex Triggers, Classes, Batch Classes, and Schedule classes to automate business processes.

·Utilized SOQL and SOSL queries within custom controllers, extensions, and triggers for data manipulation.

·Integrated Salesforce with external platforms through Rest APIs for seamless web services.

·Conducted thorough testing of critical business processes, flows, and customizations to ensure optimal functionality.

·Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

·Provided Case Management by Configuring Email-to-Case for end user to submit a case.

·Managed complex data solutions within Salesforce, including data modeling, ETL processes, and data migrations.

·Led the migrating from existing Left Main REI Salesforce Org to Salesforce Enterprise Edition

·Planning and auditing the Left Main REI package and making the roadmap for migration

·Verified that all data from Left Main REI has been accurately transferred to Salesforce Enterprise Edition

·Created Users, Profiles, Roles based on organization role hierarchy, Public Groups, record-Level and field-Level security and configured their sharing settings.

·Offer ongoing support to users as they transition to using Salesforce Enterprise Edition.

·Addressing post migration issues and concerns promptly

·Worked with stakeholders, administrators and UAT users throughout the migration process to ensure the smooth transition.

Client: Apex Technology Group, Cranston, RI Sep 2020 – Feb 2023

Role: Salesforce Administrator/Developer

·Developed Enterprise Level Lightning Applications using Various Technologies like Lightning Design Systems, Lightning App Builder

·Created Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

·Built reusable UI components and pages with Lightning component framework.

·Having experience with Apex Triggers, Apex Classes, Batch Apex and Schedulable Apex.

·Created Custom Controllers and Standard Controllers in Visual Force.

·Worked on Visualforce pages and having experience with CSS and Java Script

·Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.

·Experience in creating Users, Profiles, Roles based on organization role hierarchy, Public Groups, record-Level and field-Level security and configured their sharing settings.

·Experience in creating lookup and master-detail relationships on the objects and also created junction objects.

·Worked on various salesforce.com standard objects like accounts, contacts, leads, campaigns and opportunities.

·Built complex business automation using approval processes, workflow rules, validation rules, assignment rules, and process builders.

·Developed and configured various Reports and Report Folders for various objects based on the need in the organization.

·Created page layouts, search layouts to organize fields, custom links, related lists and other components on detail pages.

·Working on Integrating Salesforce with DocuSign to automate contract signing within Salesforce

·Created Custom E-mail Templates as part of sending alerts to users based on the business requirement.

·Experience in setting up web to case & email to case functionality.

·Implemented Case Management Functionality like assignment rules, escalation rules, client surveys.

·Implement Single Sign On (SSO) for Salesforce with Microsoft Azure AD

·Managing & maintaining all the Salesforce Sandbox Environments – Developer, QA, UAT, and Prod

·Facilitated user adoption of Salesforce tools within the organization.

·Auditing existing Salesforce Classic Org

·Experience in migration from Salesforce Classic to Salesforce Lightning

·Performed duplicate removals and data cleanup activities

·Taking care of Salesforce user support tickets and meeting SLA

·Used apex data loader to migrate data such as accounts, campaigns from different legacy systems.

·Experienced in creating Change Sets for pushing changes to QA and Prod and cleansing of large sets of data into Salesforce from external systems

·Was involved in creating the technical documentation for implemented functionality.

·Responsible for communicating with end-users and stakeholders about schedule maintenance & deployments.

Environment: Salesforce.com, Salesforce Lightning Web Components, Apex Language, Visual Force, Workflow & Approvals, Reports, Lightning, Custom Objects, Custom Tabs, Email Services, HTML5, CSS3, Controllers, Data Loader, JavaScript, REST API.

Client: HomeTown FireFighters, Bohemia, NY May 2017– Aug 2020

Role: Salesforce Administrator

·Responsible for designing and preparing the Technical Design Document to satisfy all business needs.

·Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

·Managed user deactivation, profiles, roles, and permission set.

·Created various Custom Objects, Tabs, pick lists, Dependent picklist, Lookup, Junction Objects, Master-detail relationships, Validation Rules & Formula fields.

·Designed and deployed dynamic workflows, validation rules, Approval Processes and Process Builders for automated business logic.

·Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

·Created page layouts, search layouts to organize fields, related lists and other components on detail pages.

·Implemented Custom Field History Tracking functionality

·Implemented file storage integration with AWS to store all the files uploaded to Salesforce.

·Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.

·Created Custom E-mail Templates as part of sending Alerts to users based on the business requirement.

·Responsible for maintaining the sandboxes (Deployment assistance, refresh activities, deleting and creating sandboxes etc.).

·Responsible for managing all the Salesforce Sandbox Environments – Developer, QA, UAT, and Prod

·Responsible for breaking down requirements into tasks and estimating the effort level required for finishing the tasks.

·Running daily scrum calls to get the status of projects and discuss any issues.

·Responsible for resolving high priority Production and UAT tickets.

Environment: Salesforce.com, Workflow & Approvals, Reports, Lightning, Custom Objects, Custom Tabs, Email Services, Data Loader.

HR Generalist at “4D Technologies” Aug 2010 – May 2013)

Roles & Responsibilities:

On Boarding

Hiring and interviewing staff

Employee Database Management

Payroll Processing

Exit Formalities

Leave of absence

Talent acquisition / Recruitment :

Assigned to handle end to end Recruitment process for all the in-house requirement needs.

Sourcing & Screening of profiles from job portals like Naukri, Monster, References, and Headhunting.

Interviewing candidates on preliminary basis on the phone to assess their communication skills, interest level and suitability to the current requirement further coordinating selection & interview process for the managers through face-to-face.

Online job postings and tracking.

Conducting verification check for the candidate shortlisted, Negotiation & Closure

Recruiter at Anlage Consultancy (Jan 2007 – July 2007)

Roles & Responsibilities:

Talent acquisition / Recruitment :

Assigned to handle end to end Recruitment process for all the in-house requirement needs.

Sourcing & Screening of profiles from job portals like Naukri, Monster, References, and Headhunting.

Interviewing candidates on preliminary basis on the phone to assess their communication skills, interest level and suitability to the current requirement further coordinating selection & interview process for the managers through face-to-face.

Online job postings and tracking.

Conducting verification check for the candidate shortlisted, Negotiation & Closure

AFSHAN SOUDAGAR

Certified Salesforce Developer/Administrator

Email: ad3sx8@r.postjobfree.com Phone: 404-***-****

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