JANET SMITH

Perkasie, Pennsylvania ***** I 215-***-**** I ad3sx3@r.postjobfree.com

Summary

Hardworking employee with customer service experience, multitasking, and strong work ethic. Highly motivated employee with desire to take on new challenges, adept at working effectively unsupervised, and quickly mastering new skills.

Skills

- Critical thinking - Problem resolution - Customer service

- Effective listening - Excellent communication skills - Flexible, adaptive Experience

CVS Pharmacy Technician 08/2023 to Current

• Answering incoming calls, providing medication information and assistance with requests.

• Filling prescription bottles with correct medication and documenting in patient files.

• Waiting on patients when they come to pick up medications and expediting orders. Customer Service Specialist – Exact Sciences Laboratory 08/2020 to 08/2023

• Documented customer correspondence in medical record to track requests, problems, and solutions.

• Answered incoming calls and provided customer support or assistance with product.

• Fielded customer complaints and queries, fast-tracking for problem resolution. Administrative Assistant - GVH Palliative Care 05/2017 to 05/2020

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Certified Nursing Assistant – GVH 05/2014 to 05/2017

• Monitored and observed patients to accurately record changes in condition and reaction to medications and treatment.

• Collected and documented vital signs to track current patient conditions.

• Communicated concerns regarding patient’s status, care and environment to nursing supervisors, clinical care supervisors and case managers. Middle School Math/Science Teacher – Salem Christian School 08/2003 to 06/2013

• Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.

• Taught various kinds of math and science at standard, remedial, and advanced levels.

• Administered tests, quizzes and other assignments to gauge student’s learning and knowledge of course materials.

Bank Teller and Customer Service Representative - Mellon PSF 09/1993 to 08/2003

• Helped customers open and close accounts and offered other product information.

• Counted money, cashed checks, and settled cash drawer every day.

• Taught several classes of students about saving their money in a piggy bank. Education and Training

Associate of Applied Science: Nursing Assistance/Coding and Billing - BCCC 05/2017 Associate of Arts: Nurse Aide Training – LCCC 08/2013 Master of Science: Education – Philadelphia Biblical University 05/1997 Bachelor of Science: Education – Philadelphia Biblical University 05/1987