LAKISHA WILLIAMS

**** ***** ***** ***** ? Mobile, AL 36605 ? 251-***-**** ?

ad3svw@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional who combines 18+ years of healthcare industry and

medical administrative support experience with strong customer service

skills to illustrate value. Follow policies, procedures, and guidelines to

ensure consistent quality. Maintain and assure patient privacy and

confidentiality.

. Accustomed to working in fast-paced hospital settings.

. Customer service skills necessary to communicate effectively with

patients and healthcare providers.

. Well-organized, able to manage time and priorities in deadline-driven

environments.

. Ultimate Medical Academy - HIPAA Essentials for Healthcare

Professionals Certificate.

. Communication Platforms - MS Teams, Zoom, Skype, and Google Duo.

. Microsoft Office Applications - MS Word Type 35 WPM with Data Entry

skills.

SUMMARY OF QUALIFICATIONS

Phlebotomy ? Venipuncture ? Lab Technician ? Infection Control ? Laboratory

Testing ? Glucose Testing ? Centrifuge

Medical Billing ? Accounts Receivable ? Collections ? Co-Pay ? Deductibles

? Co-Insurance ? EOBs

Revenue Cycle Management ? Posting Payments ? Government (Medicare &

Medicaid) ? Third Party Payers

Electronic Health Records (EHR) ? Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) ? Workers Compensation

Insurance Verification ? Insurance Claim Processing ? CMS 1500 ? CMS 1450

(UB-04)

Front Office Operations ? Medical Office Procedures ? Scheduling

Medical Terminology ? Anatomy & Physiology ? HIPAA Compliance ? Medical

Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma - Medical Billing and Coding, 2021

Health Care Training Institute Certified Phlebotomy Technician, 2013

PROFESSIONAL EXPERIENCE

Quest Diagnostics - Mobile, AL

10/2022 - Present

Phlebotomist

. Work in a hospital setting and in a doctor's office.

. Verify patient demographic and insurance information, conduct glucose

testing, and obtain blood specimens via blood draws, vacuum tube,

finger sticks, and butterfly venipuncture.

. Ensure specimen integrity by using proper techniques and following

department procedures.

. Match requisition forms to specimen tubes, transport specimens to lab,

and scan patient data into computer.

. Respect patient rights to privacy and confidentiality.

Mobile County Health Department - Mobile, AL

10/2021 - 10/2022

Lab Tech

. Collected, received, and processed lab requisitions and samples.

. Matched laboratory requisition forms to specimen tubes and inspected

specimens for accuracy and quality.

. Processed and shipped specimens and tracked the receipt of samples.

. Conducted glucose testing and drew blood samples used a variety of

venipuncture methods.

. Disposed of blood and other biohazardous waste in accordance with

applicable laws and regulations.

. Completed data entry tasks and provided inbound and outbound call

support, as needed.

Gulf Coast Molecular Laboratories LLC - Spanish Fort, AL

03/2021 - 07/2021

Phlebotomist

. Traveled to patient homes and facilities, collected urine and blood

samples, and transported to lab.

. Greeted patients, answered questions, and verified and entered patient

information.

. Labeled and prepared samples and disposed of samples per biohazard and

CDC standards.

. Made outbound calls to schedule phlebotomy appointments with patients

and facilities and entered and tracked appointments using mobile

calendar.

. Safeguarded privacy of confidential information.

Lab Corp - Mobile, AL

08/2019 - 02/2020

Quest Diagnostics - Mobile, AL

01/2019 - 07/2019

Phlebotomist

. Worked in a Primary Care doctor's office and in a hospital setting.

. Provided inbound and outbound call support, as needed.

. Identified patient, verified insurance coverage, conducted glucose

testing, and drew blood samples using vacuum tube, syringe, finger

sticks, and butterfly venipuncture methods.

. Matched laboratory requisition forms to specimen tubes and processed

and shipped specimens.

. Disposed of blood or other biohazard fluids or tissue and sharps in

accordance with applicable laws.

. Entered patient specimen, insurance, and billing information into

computer.

. Abided by HIPAA regulations to ensure patient privacy.

Diagnostic Medical - Mobile, AL

10/2017 - 03/2018

Quest Diagnostics - Mobile, AL

02/2016 - 09/2017

Phlebotomist

. Worked in a hospital setting and in a doctor's office.

. Served patients by preparing specimens for laboratory testing.

. Verified patient identification and insurance coverage, conducted

glucose testing, and obtained blood specimens via blood draws, vacuum

tube, finger sticks, and butterfly venipuncture.

. Ensured specimen integrity by using aseptic techniques and following

department procedures.

. Matched requisition forms to specimen tubes, scanned patient

information into the computer, transported specimens to lab, and

followed HIPAA guidelines.

University of South Alabama - Mobile, AL

01/2015 - 10/2015

Office Clerk / Phlebotomist

. Worked in a hospital setting, interacted with patients and providers

via inbound and outbound calls, routed calls to appropriate personnel,

and answered patient inquiries.

. Entered patient data into computer, ensured paperwork was accurate,

and recorded and entered specimen information into database.

. Collected 40 to 50 blood and urine samples daily and prepared

specimens for testing.

. Maintained confidentiality and privacy standards of protected health

information.

ADDITIONAL RELEVANT EXPERIENCE

Private Duty Care - Mobile, AL Caregiver

02/2004 - 06/2014

Aerotek, Inc. / Smith & Gayle Medical Center - Mobile, AL Phlebotomist

09/2013 - 02/2014

Providence Hospital - Mobile, AL Lab Technician / Clerical Support

03/2011 - 05/2013

ABS Plasma Center - Mobile, AL Donor Processor / Clerical Support

05/2007 - 12/2010

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