Kaylah Jenkins

East Orange, Nj *****

ad3svt@r.postjobfree.com

+1-862-***-****

Work Experience

CSR Rep

Avis Budget Group - Newark, NJ

September 2023 to Present

* Daily face to face interaction with customers

* Scanning rental vehicles out making sure the name on scanner matches the customer's Driver's license

* Ensuring a positive attitude when handling customers

Legal Intake Specialist

Internet Brands - New Providence, NJ

August 2021 to September 2023

* Answered incoming and outbound calls

+ Assisted clients with enrollment for social security benefits and insurance claims

* This was a remote work from home position

Customer Service Representative

Horizon Blue Cross Blue Shield of New Jersey - Newark, NJ

January 2019 to October 2021

* Provided customers with exceptional customer service resulting in one call resolutions

* Processed concerns and requests based off of clients needs

* Provided timely and accurate customer service regarding billing and medical provider information

UPS Package Handler

UPS - Newark, NJ

March 2016 to August 2019

* Maintained cargo on aircraft

* Loading and unloading containers

Education

High school diploma

People’s prep charter - Newark, NJ

September 2014 to June 2017

Skills

* Customer service

Microsoft Office

Communication skills

CRM software

Cold calling

Data entry

intake experience(4 years)

Computer skills

Phone etiquette

Sales

Inside sales

Typing

Microsoft Excel

Microsoft Word

Communication skills

Organizational skills

Microsoft Office

Writing skills

Billing

Office experience

Organizational management

B2B sales

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