PROFESSIONAL SUMMARY

Seeking to utilize excellent communication, interpersonal, and

organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. SKILLS

• Office Administration • Customer Support

• Data Analysis • Customer Retention

• Client-focused • Online Data Entry

Customer Experience

Management

• • Attention to Detail

• Data Management • Customer Engagement

• Root Cause Analysis Documentation and

Reporting

•

• Root Cause Analysis • Issue Identification

• Risk Mitigation • Information Gathering

• Workflow Analysis • Deadline Adherence

• MS Excel • Incident Reporting

• Compliance Analysis • Analytical Thinking

Multiple Priorities

Management

• • Risk Analysis

• SQL and Databases • Business Operations Analysis

• Continuous Improvement • Data Research and Validation

• Data Integrity Assurance • Data Processing

• Process Improvements • Trend Analysis

• Problem Solving • Attention to Detail

• Critical Thinking • Decision-Making

• Organizational Skills • Multitasking

• Process Improvement • Issue Research

• Problem-Solving • Process Analysis

CONTACT

ad3svr@r.postjobfree.com

Houston, TX

LADONNIA TEMPLE

EXPERIENCE

Data Refresher Analyst

MAY 2019 - PRESENT Equifax, Chicago, IL

Data Quality Analyst

FEB 2017 - MAY 2019 PayNet, Inc., Skokie, IL

Operations Administrator

OCT 2006 - FEB 2017 PayNet, Inc., Skokie, IL

Proficient in analyzing lease and loan data to derive actionable insights, employing statistical methods and data visualization tools

•

Financial modeling: skilled in developing comprehensive financial models to assess risk, default rates, and optimize lending strategies

•

Data Visualizations: experience in presenting complex data through charts and graphs for clear communication of insights oto stake holders

•

Key Achievements: successfully analyzed lease and loan data, leading to improved risk assessment models and a reduction in default rates by Z%

•

Implemented segmentation analysis, identifying key customer segments and tailoring loan offerings, resulting in aY% increase in customer safisfaction.

•

Key responsibilities: speardheaded data quality initiatives, ensuring the accuracy, completeness, and consistency of critical datasets

•

• Developed and implemented robust data validation processes to indentify and rectify discrepancies Collaborated with cross-functional teams to establish data quality standard and conducted regular audits to ensure compliance

•

Designed and excuted comprehensice data profiling assements, identiying patterns and anomalies to proactively address potentntial issues

•

Implemented data cleasning procedures, enhacncing the integarity of databases and contributing to improced organizational decision-making

•

Conducted in-depth root case analysis for data discrepancies, providing actionbale insights and recommendations to stakeholders

•

Key Achievements: Established and maintained a robust data quality framework resulting in enhanced reliablity and trust in organiztional data assets.

•

Orchestrated seamless daily operations by managing adminstrative tasks, streamlining processes and ensuring optimal workflow efficiency

•

Oversaw the coordination of meetings, events, and logistics, contributing to improced team collaboration and communication

•

• Implemented and maintained efficient filing filing systems Facilitated communication betwwn departments, fostering a cohesive work enviornment and promoting cross- functional collaboration

•

• Provided adminstrative support to various interoffice staff. EDUCATION

High School Diploma in General Studies

JUN 1987 Evanston Township High School (ETHS)

REFERENCES

References available upon request

Contact this candidate