OBJECTIVE:

Pravin Sharma

ad3svh@r.postjobfree.com

+91-907*******

A position with responsibility, where hard work is recognized appropriately. To use the experience and knowledge for achieving organization or business goals and apply my work strengths to succeed and accomplish personal and professional milestones.

SOFT SKILLS

Communication

and influencing

Commercial Awareness

Time Management

Decision-making Customer Service Teamwork

Analytical and

Problem- solving Lead and Manage Teams & Projects Prioritizing

PROFESSIONAL SKILLS

Cafeteria Management Event Management Inventory control

Asset Management Environment Management Repairs & Maintenance

Administration Management Transport Management Landlord Co-ordination

Vendor Management Housekeeping Management Security interface

Workflow Management Liaison with Govt. Authorities Critical utilities

Travel & Ticketing

Facilities Management

Procurement Activity

Bonding & Debonding

Vendor Contracts & Office Compliance

Co-ordinate with the SEZ team.

MIS & EMS

EXPERIENCE SUMMARY

Maitrey Corporation – Manager Administration & Procurement from March 2022 to Till Date. Administration Manager at SLS Corporation. March 2021 to Sep2021, Anand, Gujarat. Manager Administration at Holzoo Online Networks Private Limited. June 2019 to March 2020, Pune. Manager – Administration dept. (RESO) at IBM India Pvt. Ltd., Pune, From May 2013 to June 2019, Pune. Assistant Manager Administration at IBM DAKSH Business Process Pvt. Ltd., Pune from July 2010 to May 2013. Assistant Manager Administration at IBM DAKSH Business Process Pvt. Ltd., Pune from January 2007 to March 2010.

Assistant Manager – Workflow Management at IBM DAKSH Business Process Pvt. Ltd., Pune from September 2005 to January 2007.

Team Leader - Workflow Management at E2E Serwiz Solutions Pvt. Ltd. (A TATA Enterprise), Pune from June 2004 to September 2005.

Senior Data Analyst (MIS dept.) at TATA Teleservices Maharashtra Ltd. (Transferred to E2E) from January 2002 to June 2004.

Senior Executive: HR & Administration at Pragati Road lines, Pune from January 1997 December 2001. ROLES & RESPONSIBILITIES

Facilities Security Procurement Administration Transport HR

Facilities & Transport Related Activities:

Strategic Planning shared with Administration team includes Guidance required.

Developed & Implement Process & Policies to ensure smooth operations.

Petty Cash Handling, Office Administration, Vehicle Mgt, Guest House Mgt.

Security Management Including Office and Employees.

Transport Management, Cabs for employees & Guest also Trucks as an when required.

Single point of contact (SPOC) for employee’s complaint and resolve them within TAT.

Environment Management SPOC for Pune Region.

Vendor Management & Required Material Procurement.

Safety & Security of Employees and Office Premises.

Handling Site Operations for 3 campuses across Pune Region. (1.1 million sq. ft.) (India).

Preparing the Budgets (Opex & Capex) and Fall for Pune Region along with Purchase Requisition.

Vendor Finalization & Procuring required Material. (Procurement) including contract renewal as well.

Plan, organize, and direct the team to ensure the highest degree of cleaning satisfaction through FM.

Maintain strict inventory control and ordered supplies thru Purchase Order as required.

Daily facility round to ensure high quality housekeeping services is provided to all office employees.

Co-ordinate and Ensure upkeep and availability of all Critical and Non -Critical equipment with “0” business downtime.

Co-ordinate and Keep a check on maintenance plan (52 weeks schedule).

Measure and approve vendor Contract & SLA and ensure smooth service delivery by vendors.

Ensure that quality services are delivered by vendor and maintain the SLA.

Meeting the Business Unit teams and taking the feedback from them.

Bonding and Debonding of Material with the help of logistics team.

Managing material transport and employee transport as well along with reports.

Budget compliance and prepare budget (Opex & Capex) and fall plan for Puneregion.

Ensure compliance checks, timely checks, and clearance of all vendor invoices or bills.

Initiate savings in various aspects, such as Electricity bills, Vending machines, Telephone bills, etc.

Co-ordinate all client visits for all Business Units.

Ensure on time delivery of the material or services.

Seat allocation & Payroll Processing.

Ensure effective and efficient management of Helpdesk, Mail room, sick-bay, pantries, drinking water services, pest control, special carpet cleaning, carpet shampooing, Printed Material.

Ensure upkeep of medical room and first aid services.

SPOC for Repairs and maintenance, Office renovation of the facility as per business requirement in the given TAT.

Manage day to day activities of internal pantry and Cafeteria (Approx. 550 seater spread across region).

Check for hygiene, sanitation, food preparation activities, kitchen cleanliness etc.

Events Management along with HR for all employees.

Take handover of the new facility in co-ordination with our RE Team.

Ensure that all Administrative, Transport, financial and legal documents are kept up to date and are available for the upcoming audits.

HR Activities :

Recruitment and Retention

Develop and oversee the recruitment process.

Review job advertisements prior to posting, screen CVs, conduct telephone screenings, coordinate interview teams, participate in interviewing candidates

Ensure candidate documentation is collected and recorded/filed.

Oversee all staff engagement for the country office and manage the new hire orientation and exit process.

Compliance and Record-keeping

Annually review the Personnel Handbook recommending amendments needed due to changes in local conditions or labour laws.

Office Attendance, ensuring timely submission, approval, accuracy, and filing.

Explain Benefits to employees.

Facilitate job analysis.

Payroll and Budget.

Coordinate with Finance Manager in the preparation of monthly Payroll.

Appropriate staffing levels.

Review employee final payments for accuracy.

Supervise all travel and hotel arrangements for staff and visitors, including visas and work permits as applicable.

Training, Development and Performance Management.

Undertake employee Training as applicable and make recommendations.

Oversee the Annual Performance Reviews.

Employee Relations.

Coach, counsel, and discipline employees.

Work with senior management to resolve employee relations issues.

Initiate policies, and procedures implementation. Procurement Activities:

Single Point of Contact for the Procurement related activities.

If required preparing Procurement related Monthly Budgets. Understand the requirement from the User/Employees.

Sending the RFQ to different vendors. (Local Vendor, Distributor, Dealers with Branded material as per their requirement).

Managing different vendor contracts such as Facilities, Transport, Hotels, Guest House and others.

Analyzing the quotations received from different vendors.

Negotiations with the vendors.

Sending lowest 3 quotes to the User or Employees for raising the Carts and Purchase Order on the name of the vendor.

Ensure on time delivery of the material or services.

Developing an alternate supplier base to leverage better pricing and quality.

On-boarding vendors in the organization through vendor registration process.

Resolving supplier issues If any within agreed timelines.

Preparing Weekly and Monthly Reports and sharing it with the Assistant Vice President.

Coordinating with the finance team in getting the payment done for the respective vendors. Transport Management Dept.

Develop and maintain efficient transport system.

Arrange daily pickup and drop facility for approx. 900employees.

Successfully launched the Nodal pickup and drop structure.

Check the routing of the cabs as per shifts.

Ensure to achieve 100% target (shift in-time and drops).

Ensure safety and security of employees.

Co-ordinate with the local and corporate finance team.

Budget compliance and compliance check of the Transport vendors.

Ensure timely checking and clearance of all Transport Invoice / Bills.

Travel and accommodation services for internal staff andclients.

Conducted fortnightly vendor meetings.

Auditee for all Internal & External audits.

Ensure that all Transport, financial and legal documents are kept up to date and are available for the upcoming audits.

Workflow Management Dept.

Check in to achieve the set targets & projected call volume.

Maintain the service level of the process at any given point of time.

Check the quality of the CCS and TLs (ICE & Doc and FCR).

Prepare and audit payroll for IBM – Bharti Employees, every month.

Participated in the Green Belt project.

Help in setting up the transport process.

Handle Security Systems and review the same as per company policy.

Analyze reports generated by MIS analysts, snap shot, and BPO reports.

Give feedback to process owners for better performance.

Maintain headcount and seat count for the organization.

Assign teams to new team leaders, and maintain performance records of CCEs, TL.

Analyze reports generated by the workflow specialist and give feedback to TLs.

Prepare billable reports, schedule, and plan their online and offline activity.

Maintain headcount and seat count for the organization.

Check compliance issues and get them resolved.

SR. Data Analyst. (MIS Dept.).

Generate daily, weekly, and monthly reports, and analyze those reports.

Out calling the customer when required and maintain out calling data and reports.

Solved escalated cases on daily basis as per urgency. SR. Executive HR and Administration

Handle Assessment and Screening of C.V. for new hire as per Job Description.

Arranging for their interview.

On Boarding of New Employees along with Induction Process.

Taking them for a Facility Round / Tour.

Employee Engagement, and employee relations.

Information about all hiring and training procedures for new employees. Continually educate employees on company policies (including sexual harassment, appropriate dress, and social media permissions, etc.) and keep employee handbook updated. Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances. Promote a positive and open work environment where employees feel comfortable speaking up about issues Manage and supervise other HR staff, ensuring they are assigned and carry out proper tasks Understand and adhere to all pertinent labor laws. Expert stress management skills and ability to make important decisions under pressure

Taking Care of the Separation process.

Maintain HR related reports on Weekly and Monthly basis. Administration Activities:

Maintain security & and electrical equipment with the help of technical team.

Create awareness in employees about Admin related company policies and process.

Take care of employees from various health and safety related issues.

Ensure compliance & audits and execute corporate HR policies.

Contact point to source the right candidate.

Handle assessment and screening, engagement, and employee relations. EDUCATIONAL BACKGROUND

Qualification Post-Graduation: Appearing for 1st Year PGDBA

Graduation: Bachelor of Commerce

Certification Computers: Diploma in Office Automation. APPRECIATION & ACHIEVEMENTS

Received ‘Xtra Miler’ performance award for outstanding performance.

Successfully completed 1st Six Sigma the “Yellow Belt Project “in IBM Daksh.

Certified and selected as a core team member & Auditor for ISO 27001team.

Received appreciation letter for outstanding performance in IBM Daksh.

Received appreciation letter from the RESO Head for increasing E-sat.

Received Appreciation “Manager Choice Award” in June 2014.

Received Appreciation “Manager Choice Award” in May and November 2015 and 2017.

PERSONAL DETAILS

About Myself Flat No 102/A, Satellite Co. Op. Hsg. Soc., Next to Hotel Govind Garden, Behind Samarth Hospital, Pimple Saudagar. Pune – 411027.

Date of Birth: December 20, 1978.

I hereby convey that all the specified details in this resume are correct and genuine. Thanks & Regards,

Pravin Sharma.

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