Stephanie Tyson-Square

*** **** * **. *** * West Monroe, LA 71292 318-***-****

ad3sul@r.postjobfree.com

ad3sul@r.postjobfree.com

As an administrative support specialist, I have gained a wealth of experience and expertise. I am seeking a stable and rewarding career with a reputable organization that values employee growth and progression. I am proficient in a wide range of office management skills, particularly in the Microsoft Office suite. My extensive background in technician and helpdesk support, customer retention, service, and sales has equipped me with exceptional planning and problem-solving capabilities, making me a valuable addition to any team. I am adaptable and can quickly acclimate to new roles, responsibilities, technologies, and policy changes. I consistently exceed expectations, working diligently and independently success speaks to my ability to contribute meaningfully to the success of any organization.

Authorized to work in the US for any employer.

EXPERIENCE

External Consultant - Dialog Direct, Qualfon - Remote

November 2022 to March 2023

Answer incoming calls and assist customers. Research information in databases to resolve customer issues Maintain composure in escalated situation Operate accurately and efficiently in a demanding environment. Multiple responsibilities at one time Work at Home Minimum one-year previous customer service and sales experience. Strong ability to communicate articulately and succinctly both verbally and in writing. Manages emotions and maintains positive energy; along with, passion for meeting or exceeding performance goals.

PBX Operator - Tyme Global Technologies - Remote

April 2022 to October 2022

Guest Service Internal Calls PBX External Calls Guest ticket dispatch Guest text messaging Room service order taking. Restaurant, hotel, and spa reservations Parking valet dispatch Reservation manual data entry Guest facing email management Wake up calls FIT & OTA manual data entry FIT & OTA Routing Group block & room list entry Pre-arrival scrubbing Guest online chat.

Helpdesk Support Technician - Tyme Global Technologies – Remote (Contract)

October 2021 to December 2021

Daily Function as the first point of contact for Ascends end users Place outbound calls to follow up on reported issues Ensure the optimum customer experience and satisfaction through relationship building Always maintain a high level of quality Adhere to shift schedule and other departmental and company policies Document reported issues Test new features and resolved bugs in Ascend components Work with programming staff on development and maintenance of Ascend test suite Test other Bloom products as time allows and as necessary Work with project managers to develop documentation of new features for end users Work with programming staff on resolving reported issues Create Tickets to resolve agent issues

Customer Service Representative - Answernet – Tyme Global Technologies - Remote (Contract)

August 2020 to December 2020

Natural Disaster Assistance duties. Responsible for answering 50+ calls daily via Amazon Connect, with duties including signing up new customers via Salesforce affected my natural disasters and in need of shelter assistance or other issue. Responsible for providing available local congregate and non-congregate temporary housing Responsible for answering and directing to the proper delegates pertaining to shelter assistance.

Employment Gap Explanation

January 2017 to August 2020

My decision to resign from my position at JPMorgan Chase was driven by personal reasons. During that time, I was able to focus on spending quality time with my family while also pursuing other interests. Upon joining Answernet in 2020, I was able to make a significant impact in my role as a temporary employee, and my performance was recognized when I was retained for permanent employment. Unfortunately, due to licensing restrictions in Louisiana, Answernet was unable to continue my employment as a hired employee, which meant that I had to decline the new position that was offered to me. Despite this setback, I remain optimistic and committed to finding a new opportunity where I can continue to make a meaningful contribution.

Customer Care Professional Tier II - JPMorgan Chase & Co.

April 2010 to December 2017

Loan Modifications - Retail Services

Responsible for answering, conferencing, managing multiple phone lines for JPMorgan Chase customers in need of Customer Care, late charge removals, and transfers, or other issues Responsible for providing loan modification options, processing, and timeframes to JPMorgan Chase homeowners in need of assistance with avoiding foreclosure Provided loan modification options and/or solutions• Responsible for answering and directing to the proper departments JPMorgan Chase homeowners with loan medication questions and issues Responsible for assisting and answering questions for JPMorgan Chase homeowners regarding Short Sale and Deed-In-Lieu options and/or requests

Image Prep Specialist Manpower - JPMorgan Chase & Co.

October 2009 to April 2010

Document and Custody Services• Responsible for quality control, organization, and data entry of JPMorgan Chase acquired• Washington Mutual Home, Auto Loans and Lines of Credit• Review and verify documentation for underwriting purposes and imaging to Chase Custody Services• Maintenance Retail Indexing of new home loans for JPMorgan Chase Loan Officer's for final documentation approval and loan closing.

Sourcing Coordinator - HR Property Services - Faulk and Foster Real Estate

March 2009 to October 2009

Responsible for administrative aspects of screening, training, managing, and placing Independent Contractors Supervised 10-15 Independent Contractors allocated over four telecommunication Projects in the Midwestern United States Maintained up-to-date IC (Independent Contractor) records, payroll, expenses, reports, and databases to ensure effectiveness and compliance. Facilitated the comprehensive Independent Contractor assignment open-track-close process including resource identification, fee determination, engagement letter issuance (contract and non-disclosure agreements), reposting, assignment tracking, invoicing, and evaluation Continually monitored and graded Independent Contractor Assignment Performance including feedback from operational managers and deliverable grading updated and distributed weekly Contractor Sourcing Schedule to company President and Vice President of Operations, Reviewed, and approved Independent Contractor Time/Expense Reports, and Flat Fee Invoices to ensure compliance. Conducted regular contact with Independent Contractors in a Resource Staffing capacity (supplying companies with long term employees) and other applicable administrative duties.

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