Lisa Huffman

Anderson, IN *****

ad3stt@r.postjobfree.com

+1-765-***-****

Goal-oriented Customer Service Manager with 25 years of experience in leadership roles. Detail- focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Work Experience

Customer Service Representative

C3 Connect

December 2021 to Present

Receive 50-75 calls per day. Assist customers with paying, subscriptions and general problems with services. Use dual screen computer with five programs to assist customers while maintaining chat with coworkers and supervisors per Microsoft meets or Adobe teams. Meet all metrics, call time, sentiment and sales.

Cashier

Menards - Anderson, IN

May 2021 to Present

Cashing out customers quickly and efficiently. Providing great customer service. Customer Service Manager

Payless - Anderson, IN

January 2021 to May 2021

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Introduced higher standards for customer service and increased efficiency by streamlining operations. Spearheaded customer satisfaction survey and analyzed results to make action plans. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

RN Case Manager

Nurses Care - Middletown, OH

January 2001 to September 2006

Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.

Administered medications via oral, IV and intramuscular injections, and monitored responses. Negotiated with suppliers and vendors to procure medical equipment, supplies and services. Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.

Participated in on-call rotations to deliver after-hours care. Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns. Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.

Education

Bachelor of Science in Nursing

St Xavier University Cincinnati - Cincinnati, OH

April 1991

Skills

• Personnel training and development

Customer Relationship Management Software (CRM)

Inter-department collaboration

Talent Development

Account Updates

Team Leadership

Schedule Coordination

Effective workflow management

Sales expertise

Complaint resolution

• Nursing

• Experience Administering Injections

• Patient Care

• Employee Orientation

• Laboratory Experience

• Critical Care Experience

• Triage

• Customer Relationship Management

• Supervising Experience

• Case Management

• Phlebotomy

• Medication Administration

• Venipuncture

• Home Care

• Management

• Recruiting

• EMR Systems

• Vital Signs

• Hospital Experience

• Social Work

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