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Social Media Customer Service

Location:
Charlotte, NC
Posted:
February 21, 2024

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Resume:

Taj Roberts

Charlotte, NC ad3sts@r.postjobfree.com 912-***-****

Summary

As a versatile Content Creator and Photographer, I bring a unique blend of creative storytelling and visual artistry to capture and convey compelling narratives. With a passion for crafting engaging content and a keen eye for detail, I am dedicated to delivering captivating visuals that leave a lasting impression. My diverse skill set encompasses photography, videography, social media management, and content strategy, making me a valuable asset in creating dynamic and impactful multimedia experiences. SKILLS

- Verbal and written communication - Professional phone etiquette

- Organizational initiatives - Cross- departmental collaboration

- Relationship building - Customer Service Oriented

- Decision-making - Technical Expertise

WORK EXPERIENCE

TEKsystems

Charlotte, NC

IT Recruiter August 2022 - Present

● Successfully sourced and recruited top-tier IT professionals through various channels, ensuring a steady pipeline of qualified candidates.

● Utilized advanced Boolean search techniques and innovative sourcing strategies to identify and engage passive candidates in highly competitive markets.

● Coordinated interviews, technical assessments, and evaluations, streamlining the candidate evaluation process and ensuring efficient progress through project milestones.

● Built and maintained strong relationships with candidates, hiring managers, and stakeholders, fostering a positive and efficient hiring environment.

● Stayed up-to-date with industry trends and best practices, contributing to continuous improvement of the recruitment process and team performance.

● Played a pivotal role in project coordination by facilitating communication between account managers and candidates promoting efficient collaboration and timely project delivery.

● Demonstrated proficiency in time management and prioritization, balancing recruitment tasks with project coordination responsibilities to optimize overall project success. Elevation Church

Charlotte, NC

Photographer/ Content Creator Dec 2021- Present

● Developed and maintained a content calendar to ensure a consistent and timely flow of content that aligned with church events and messaging.

● Collaborated with church leadership to identify key messages and themes, translating them into visually appealing and meaningful content.

● Developed social media strategies to promote church events and initiatives, resulting in increased attendance and participation.

● Filmed, edited, and produced videos that highlighted the church's activities, sermons, and outreach efforts, increasing online engagement.

● Captured high-quality photographs of church events, services, and special occasions, preserving precious moments and memories.

● Utilized professional camera equipment and editing software to enhance image quality and create visually stunning photographs.

● Organized and maintained an organized digital library of photos for easy access and retrieval.

● Worked closely with other volunteers and staff members to coordinate photography and content creation efforts for church functions.

● Researched and stayed updated on industry trends, changes, and new technologies, ensuring the church remained informed and adaptable.

Charlotte Hornets/ Levy Restaurant

Charlotte, NC

Courtside Server May 2022- Present

● Provided exceptional customer service as a courtside server, attending to the needs of VIP guests and creating a memorable dining experience during the events.

● Maintained a high level of professionalism and attentiveness while taking orders and delivering food and beverages promptly, ensuring guests' satisfaction.

● Demonstrated excellent multitasking skills by efficiently serving multiple tables and online transactions in a fast-paced and demanding environment.

● Received commendations from management and positive feedback from customers for exceptional service and dedication to creating an outstanding dining experience. Concession Coordinator Aug 2018 - May 2022

● Demonstrated exceptional organizational skills by efficiently coordinating concession operations for events, ensuring smooth and seamless customer service delivery.

● Implemented and enforced health and safety protocols, ensuring compliance with regulations and maintaining a safe environment for both staff and customers.

● Implemented innovative marketing strategies, leading to increased sales and customer satisfaction levels.

● Analyzed sales data and customer feedback to identify trends and opportunities for improvement, making data-driven decisions to enhance the concession's performance.

● Collaborated with event organizers and other departments to ensure seamless integration of the concession services, contributing to the overall success of events.

● Utilized strong logistical skills to plan and execute concession setups, optimizing layout and flow to accommodate high customer traffic and enhance efficiency.

● Managed inventory levels and restocking procedures, demonstrating keen attention to detail and proactive planning to prevent shortages during events.

● Demonstrated strong communication skills by liaising between concession staff, and management, ensuring accurate information flow and resolving issues promptly.

● Showcased adaptability in handling changes and unforeseen challenges during project execution, adjusting strategies and resource allocation to maintain project momentum.

● Knowledge SharePoint's for announcement and news feed features can help you disseminate important information to concession teams. Also use SharePoint calendars to keep track of concession-related events.

EDUCATION

Johnson & Wales University Charlotte, NC

Bachelor of Business Administration GPA: 3.49/4.0



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