Lisa Soans

*** ********* *** **

Roanoke VA *****

Cell: 540-***-****

Email: ad3ssi@r.postjobfree.com

Objective:

Facility my knowledge and experience in providing the highest Customer Service in any field for any companies. Ability to obtain a position as a team player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. An asset that thrives to have any company be bigger and better, fast, efficient and great quality of service not only to clients but to employees.

Experience

10/2023- 02/2024 Johnson Curran Optometry

Front-end assistant:

Responsibility to check- in and check- out patients for their appointments, answer phone calls, understanding policy for insurances, update patients charts and filing charts. Ordering contacts lenses and frames as per patients request. Notify patients when contacts or glasses have arrived. Responsible to fax documents and receive important documents as per doctors order. Answering any questions regarding office policies and procedures. Keeping office clean and professional for patients and doctors. Responsible to take payments over the phone and at time of service if necessary. Counting the safe and making nights deposit. Confirming upcoming appointment for new and established patients. Obtaining insurance authorizations. Educating and advising patients on frame/lens options. Dispensing and adjusting eyewear. Assisting contact lens patients. Reviewing insurance benefits with patients. Actively participating in training events to stay up to date with technology and use of electronic health records.

04/2023- 10/2023 Aldi

Responsibility to restock everyday merchandise after every day delivery. Run the front end cashier and self check out. The ability and knowledgable to run a floor jack for everday products. Provide the highest customers services for return while running register. Keeping the store maintenance and responsibility to keep a clean store and save place for customers to shop. Responsibility to keep tills accurate and up-to-date to ensure company policy. Responsibility to make sure store recovery and being able to assist customers to everyday situation and problems. Ability to detect theft and handle any situation regarding the authority within the store company policies. Helping customers with their everyday purchase and business with fast and efficient scanning and ability to multitasking.

10/2022 - 04/2023 Dollar General Store # 2507

Key carrier manager :

Responsibility to manage running front end cashier and store, multitasking with back stock merchandise and maintaining a clean and safe experience for the customers. Responsible for counting the safe and tills and making nights deposit. Responsible to full recovery of the store and following closing procedures and assist customers with questions. Assisting any troubleshooting or additional help with transaction with cashier. Responsible to answer phone and provide the best customer service. Responsibility on handling everyday vendors and weekly delivery. Ability to move quick and efficiently through out the store and knowledgeable about any products. Responsible for any damage merchandise and unsellable merchandise to be removed and properly documented.

02/2017 – 11/2021 Wells Fargo Call Center: CAC

Customer service Phone Center:

Responsibility answering phone calls with everyday banking with Wells Fargo customer from personal and business account holder. Listening and handling customer’s everyday situation and problems regarding their financial situation, following bank guidelines while filing correct chargebacks on their account including Online banking, Checking account, ATM, Debit card and Business account. Providing insights to protecting our customer account when fraud occurs and assurance the safety of their personal information. Helping team-member reach their personal goal on striving to succeed and move up in the company.

08/2016 – 02/2017 Aerotech Temp Agency Contractors for Wells Fargo Call Center

Customer service phone Center:

Providing quality customer service at a call center and following Wells Fargo bank guideline procedure to handling customer’s situation and problems regarding their financial situation over the phone. Responsibility to keep my station area cleans every day.

08/2012 - 11/2014 Smith Mountain Food Lion Store #2174 Moneta, VA

Food Lion Customer Service:

Responsibility running the front end cashier, training new hires, keeping the front end cleaned and presentable, helping customers at service desk, balance the safe, be responsible for all money transaction.

11/2014 – 03/2015 Food Lion Store #1574 Roanoke, VA

Food Lion Customer Service:

Responsibility running the front end cashier, training new hires, keeping the front end cleaned and presentable, helping customers at service desk, balance the safe, be responsible for all money transaction. Responsibility handling Lottery/lottery machines, lottery money, and making bank deposits.

11/2015- 08/2016 Room for Improvement Roanoke VA

Customer Service:

Accountability to answer phones call, schedule appointments, making sure employees are at job sites, duties office management, emailing clients, emailing clients about products if special orders, Ordering supplies for contracting jobs.

Education:

1999-2003 Terra Linda High School, San Rafael, CA

2009-currently Devry University, Online Student

Currently working on Bachelor of Administration

Honors and achievements: Dean List 3 years in a row

Skills:

Microsoft Word

Microsoft Excel

Power point Presentation

Answering phone call

Scheduling /Delivery/Appointments

Cash Balancing/Safe Count

Refunds/Returns

Filing/Data Sheet

Emailing

Typing (60wpm)

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