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Customer Care Development Specialist

Location:
Atlanta, GA
Salary:
95,000
Posted:
February 21, 2024

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Resume:

JaTon Brantley Kilinc

Atlanta, GA ***** 404-***-**** ad3ss5@r.postjobfree.com

Profile:

Polished professional with over ten years of administrative experience combined with marketing and a proven success rate in management, sales, and operations. I am also a published author with excellent communication with a knack for creativity. Education:

Georgia State University Graduated May 15, 2010

Bachelor of Arts in International Affairs/Minor: Journalism Skills and Experience:

PR & Publishing, Tradeshows, RFP & solicitation packages

Advanced Microsoft Office Skills, LexisNexis, PeopleSoft, Workday, QuickBooks, Concur, Google Docs, Salesforce and Cosential

Adobe: InDesign, Photoshop, Canva, Proficient on MAC & PC platforms Top 5 Strengths (Gallup):

#1 Strategic

#2 Achiever

#3 Relationship Builder

#4 Positivity

#5 Learner

Work History:

PulteGroup 2022 – present

Learning & Talent Development Specialist

Current role

Manage and support all Home Building Operations logistics: Sales Consultants, Construction Managers, Customer Care Managers, and Manager Blueprint programs.

Analyze and recommend solutions for Learning and development processes.

Design & manage the “Learning & Development” quarterly newsletter.

Manage all vendor relations for the Learning and development training programs.

Update learning materials as needed using InDesign.

Marketing for the Learning & Development department (yearly Infographics & quarterly newsletter).

Purchase & track all learning materials to workshop participants nationwide.

Budget management and tracking to include quarterly & yearly financial forecasting, invoice uploads, approvals, expense reporting, and financial pipeline reports.

2022/2023 Accomplishments

Built out and implemented standardized procedures along with an SOP for the role.

Established new relationships with vendors.

Developed a new strategy to track year/quarterly budgets. Author & Freelance Blogger 2013 – present

Current role: Articles posted monthly

Author & creator of jesuisjaton.com on WordPress

Author of “Flight America” available on amazon.com

Experience writing snappy blog posts & marketing

Adept at preparing press releases and media kits

Basic SEO skills, creative strategist

Working knowledge of content management

Adaptable writing style for multiple references & demographics Barge Design Solutions, Inc 2020 – 2021

Regional Administrative Manager (Atlanta, Savannah & Gwinnett) Reason for Leaving: Overseas opportunity

Maintained billing system

Generated invoices and account statements, expense reporting

Produced account reconciliations, updated receivables by totaling unpaid invoices, collected payments on past-due bills

Established and maintained relationships with vendors

Coordinated travel by booking transport and accommodations

Led project-related meetings, tracked opportunities

Revised and prepared letters and documents as needed

Organized office events, ordered and maintained office supplies

Liaison between office staff and building management resolving any issues MetLife 2017 - 2019

BCS Administrator

Reason for Leaving: Alpharetta Office Closed (laid Off)

Perform complex tasks around core processing and administrative functions of the business unit

Exercise judgment and product understanding to determine the appropriate handling of complex issues around core business functions of the unit and to resolve customer questions and escalations.

Perform high-value financial transactions in a consistently accurate and timely fashion.

Maintain high standards of accuracy and data integrity.

Utilize experience, initiative, and judgment to analyze and resolve discrepancies and issues and resolve internal and external client escalations that impact the unit on a high-priority basis.

Establish and maintain a positive and professional relationship with internal and external clients and business partners.

Respond to external and internal requests for information, including audits and Call Center requests.

Review and approve transactions processed by other team members.

Serve as a point of contact for clients and third-party administrators.

Execute special projects assigned by management within the allotted time frame. Code Dynamics, Inc. 2015 - 2017

Office Operations Manager

Reason for Leaving: Needed stable employment

Manage A/R & A/P in QuickBooks (produce invoices, prepare finance reports & balance sheets)

Reconcile all financial accounts, process credit card payments, deposit incoming cash and checks, and payroll tax deposits.

Support the President by handling the calendar, phone calls, and appointments.

Manage Vendor and Client Relations, manage database, and process all building automation orders. Medium Blue Multimedia, LLC 2015

PT Operations Manager

Reason for Leaving: Needed full-time employment

Assisted Account Manager with managing deliverables from production and client services Dept. for each campaign.

Reviewed financial statements and data; utilized financial data to improve profitability.

Managed A/R & A/P in QuickBooks; liaison between HR Administrators & Medium Blue

Compiled and sorted documents and prepared monthly receivable statements.

Improved processes and policies in support of organizational goals Swerdlin & Company 2013 - 2014

Marketing/ Pension Admin

Temp Position

Assisted Marketing Dept as needed, proofed, and edited legal documents.

Supported 11 Pension Consultants (prepared client reports, census data and annual allocations reports)

Prepared, amended & filed tax returns for clients to include 550s, SSA’s & 1099s

Reviewed and processed distributions, hardships & loans for participants from 401(k) accounts Oldcastle, Inc., Atlanta, GA 2012 - 2013

Assistant to Finance & Gov’t Relations Dept.

Temp Position

Managed company directories, activated access badges, and assisted the Communications Department as needed

Produced monthly financial books for the Executive team

Attended & set up meetings, managed employee database, ordered catering, answered phones

Recorded and took meeting notes, ordered office supplies, updated floor plans, created office nameplates for new hires

Assisted the Director of Strategic Planning with projects (mainly build-out of the Atlanta Office) Endeavor Telecom, Atlanta, GA 2011 - 2012

Administrative Assistant to Finance & Operations

Temp Position

Coordinated trade shows, assisted Director of Business Development with contracts, compiled & printed daily reports

Managed entire office of over 100 employees, processed expense reports, processed daily revenue

Ordered supplies, answered phones, assisted with meeting set-up, ordered catering, and distributed mail.

Handled hotel authorization for employees nationwide, and assisted HR with applicants and new hire packets. UCS, Inc. Marietta, GA 2010

Marketing/ Administrative Assistant

Temp Position

Wrote, designed, edited, and distributed monthly newsletters nationwide.

Back-up Assistant to CEO managed the executive calendar and handled marketing for the corporate office.

Calendar management conducted training sessions, assisted with solicitation packages, and managed employee supplies and equipment nationwide.

Assisted accounting dept. with bi-weekly payroll. Possible Worldwide (Formerly Schematic, Inc.) Atlanta, GA 2007 - 2009 Office Operations Manager/ Business Coordinator

Reason for leaving: Schematic Atlanta Office Closed (laid-Off)

Office support for VP Client Services & General Manager

Business Coordinator for Client Services Dept. (handled new contracts, tracked office revenue)

Booked travel/ coordinated events/ planned budget for Atlanta/handled new business contracts.

Data entry, scheduled appointments, assisted HR with new hires, filing, and faxes.

Researched/contacted vendors, processed expense reports/ processed mail.

Wrote case studies for the Corporate Communications Department

Event planning for the Atlanta office



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