TONYE ANDREWS

West Palm Beach FL *****

(***) *** - 4828

ad3ss4@r.postjobfree.com

Administrative Professional mailto:ad3ss4@r.postjobfree.com

Customer Service/Medical Administration

CUSTOMER SERVICE

Assisted customers at the store level as well as via phone

Processed monetary transactions including large sums of cash

Resolved time sensitive customer issues with efficient and beneficial solutions

Developed deep customer relationships and gained their professional trust

Went above and beyond to guarantee customer satisfaction

Optimized patient satisfaction, provider time, and treatment room utilization by scheduling appointments effectively

ADMINISTRATION

Knowledgeable of all office functions with a solid background in Microsoft Word, Excel, Power Point, and Outlook

Ability to type 50+ wpm

Superior in-person and telephone communication skills

Ability to prepare various documents in a timely fashion

Possess the versatility and mental capacity to learn new tasks as well as multi-task

Prepared and maintain confidential records relating to clients treatments.

Maintained client-related paperwork, federal- and state-mandated forms, client diagnostic records, and progress notes

Obtained revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims

MEDICAL

Medical Manager 10.0 and Med iSOFT HCPSCS, ICD-9 and CPT Coding

Insurance Claims Processing

Knowledgeable in Medical Office Administration and Medical Terminology

Individual and group dependency counseling

Assisted mentally disabled/autistic clients while redeveloping social skills by providing hands on support and personal care assistance including housekeeping, laundry, shopping, escorting to and from necessary medical appointments

Protected home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements

EDUCATION

ASA College

Medical Office Assisting with Medical Billing/ HIPPAA Certificate

Brooklyn, NY

Kingsborough College

Associated Degree Office Administration & Technology/ Medical Office Assistance

New York, NY

Medical Office Assistance

Home Health Aide Certificate

New York, NY

EXPERIENCE

Krogers Front Clerk Cashier Athens, GA 2016-pres

Singeria Inc. Day Habitation Specialist New York, NY 2015-2016

AHRC Direct Support/Medical Assistant New York, NY 2012-2014

~references furnished upon request~

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