JENNIFER DONOVAN

Newton, NJ ***** @ 862-***-**** @ ad3spf@r.postjobfree.com

__ Pror ess ional SUMMARY

Hardworking,,Dependable,Punctual,Friendly, And a team player work together always means winning

SKILLS

© Customer Service « Business Development

* Process Improvement © Performance reporting

© Production Reporting

Work History

Shift Supervisor, 09/2020 - 02/2024

Rite Aid — Newton, NJ

«Increased sales performance through effective upselling techniques and staff training initiatives.

¢ Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

© Continuously improved workplace processes and procedures, identifying areas for optimization and

leading initiatives to implement necessary changes.

«Supervised ongoing daily production phases.

Tax Preparer Assistant, 05/2013 - 08/2019

Liberty Tax Service — The Bronx, NY

* Developed spreadsheet models to accurately track tax information.

* Maintained complete records of client tax returns and supporting documentation in secured areas.

¢ Identified potential audit red flags to minimize risk of IRS audits.

* Researched complex tax issues utilizing online resources and professional tax software.

Babysitter, 11/2007 - 01/2013

Self-employeed — The Bronx, NY

* Communicated positively with children and guardians.

© Developed games and activities using arts and crafts to support learning and verbal skills.

© Built lasting bonds with the families I worked with through excellent communication skills creating strong

rapport which led me being recommended amongst friends.

© Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing

environment for all children under care.

EDUCATION

High School Diploma : General Studies, 06/1994

John Jay Senior High School - Hopewell Junction, NY

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