To continue providing strong customer service, leadership, professionalism and courteous services in an office setting while exercising good judgement.

Education

Diploma Dobbins Technical High School

Diploma received

GPA 3.5

Accounting Major/Business Management

Experience

Customer Service Representative Philadelphia Gas Works

6/2023 – PRESENT

Respond to all calls in an efficient manner while assisting customers with questions, resolving their issues and recommending solutions. Providing first call resolution and complete tasks associated with customer’s question/complaint. Provide information on programs, grants and products per the PUC guidelines. Maintain a positive, empathetic and professional attitude towards internal and external customers. Thoroughly review account information, be resourceful when resolving customer questions/concerns and be independent when assisting customers in order to provide them with first call resolution. Communicate PGW programs and processes so that customers can make and educated decision based on established PUC regulations.

Administrative Resource Specialist Community College of Philadelphia

6/2014 – 1/2023

Oversee and monitor the day to day operations of the Learning Commons area.

Maintain all department processes, procedures & college mainframe applications; interview, train, & guide the work of student receptionists; troubleshoot, analyze, evaluate situations to resolve problems that may arise in the Lab.

Communicate effectively with the Department Head, faculty, staff, students, & administrators. Compiling data for the department, distributing reports, and creating flyers and letters regarding all services offered in the department.

Process payroll and authorization forms for hiring student workers in the department. Maintain timesheets and payroll spreadsheets for the Learning Lab and off-campus Labs. Attend department meetings and events at the Main Campus throughout the semester.

Order supplies and keep office in a neat and orderly fashion.

Secretary Community College of Philadelphia

6/2011 – 6/2014

Assist with organization and packaging of RFP (request for proposal) and RFI (request for information) responses

Assist with project specs and other documentation

Assist with shop drawings

Assist with proposals

Assist with vendor quotes

Assist with updating Operations policies and procedures

Enter project data into database

Update various programs with project information including internal database

Solicit project close out and project summary data from Project Managers and enter information into the database

Enter vendor contact information into the database and Outlook address book

Assist with employee travel requests

Purchase items for various departments in the College using department credit

Card andPurchased items with the College’s credit card and reconciled monthly transactions.

File and maintain - Contract, Commodities and RFPs.

Order office supplies. Maintain the calendar for the Manager of the department.

Health Educator Albert Einstein Medical Center

9/2009 – 12/2010

Provided nutrition services to children ages 0-12 with nutrition education which included lessons, songs and activities at pre-schools and community sites and to children and their caregivers in the Philadelphia area.

Read children’s books to children waiting in Ambulatory Center and/or Emergency Waiting area. Submit monthly reports on nutrition lessons to the Director of the program.

Graduate Coordinator Temple University

5/1999 – 3/2009

Served as primary contact for faculty and graduate students for all financial and personnel matters.

Handled and processed money for graduate application fees.

Implemented guidelines and department procedures that related to graduate admissions, applications procedures, recruitment, student registration, performance reviews, degree certification and departmental procedures.

Communicated with students in a timely and professional fashion to ensure that they completed all requirements needed for thesis and/or dissertation requirements for graduation.

Provided administrative support to the department by assisting with the coordination and administration of programs, projects, and processes with the Graduate Chair.

Handled confidential student records, statistics, reports and documents. Schedules appointments for events and meetings. Helped in supervising work study students.

Ordered supplies and maintained office files.

Confidential Secretary – Office of the Secretary Temple University

5/1998 – 5/1999

Maintain confidential trustee records and records from board and committee meetings.

Prepared for all committee meetings which involved conference calling and confirmation of attendees.

Typing memos, letters which directed from the President’s office.

Responsible for sending out bulk mail.

Ordering and maintaining office supplies.

Skills

Microsoft Office/Teams- Concur - Ariba – Banner – Interconnect

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