MARA CHAPIN

CERTIFIED LEGAL ADMINISTRATIVE ASSISTANT

Westminster, Colorado 720-***-**** ad3sou@r.postjobfree.com

■ PROFESSIONAL PROFILE

Highly motivated certified legal administrative professional who possess strong skills in delivering dependable office support and solid leadership skills while building a strong client relationship and maintaining confidentiality and displaying a consistent trustworthiness. Proven ability to anticipate problems and find workable and supportive solutions that help maintain seamless office operations.

■ KEY SKILLS & COMPETENCIES

● Time Management/Lean Project Management: Enhancing day to day efficiency and productivity. Creating actionable to do lists, accurately estimating completion times and applying proven time management tactics. Systematic elimination of seven types of waste & continuous improvement of current state processes while ensuring customer satisfaction.

● Effective Legal Office Administration: Effectively manage a legal firm or office. Knowledgeable on, preparing legal documents, contracts, litigations, torts, criminal law and procedure, family law, business law, real estate, estate planning & guardianship, and bankruptcy.

● Microsoft Office Suite: Apply intermediate to advanced knowledge of Microsoft platforms, including Word

(word processing, formatting, list management, mail merge); Excel (spreadsheets, tables, formulas); Outlook

(email, account management, calendars) Powerpoint (interactive presentations)

● Client Relations: Deliver excellent customer service, ensure customer satisfaction, manage client relationships, deliver proposals, and develop plans with clients.

■ CERTIFICATION & TRAINING

Legal Administrative Assistant CrossPurpose August 2022 Certified Lean Apprenticeship Transformance Advisors November 2022

■ CAREER HISTORY

Front End Team Member Total Wine And More June 2022 - Present

Effectively communicating with customers regarding responsible service

Enhancing the customer experience with accuracy and knowledge

Promoting active growth within the front end team Team Member Sweet Tomatoes May 2018 - March 2020

Helped maintain a family atmosphere with an open-armed, welcoming experience

Motivated other employees to high standards by example and participating in their training

Used materials effectively to reduce waste and increase profits Assistant Operations Supervisor Savers June 2010 - May 2012

Innovated new processes and systems to increase customer satisfaction

Maintained up - to - date knowledge of store policy regarding payment, returns, and exchanges

Resolved customer complaints to promote a positive customer experience

■ EDUCATION

CrossPurpose Career School - Certified Legal Administration Assistant August 2022 - Present Completed a selective six-month personal and professional development intensive course focused on mindset growth, financial health, team building, conflict resolution, employment readiness, digital literacy, and job search, including Microsoft Office, Salesforce, Professional business etiquette, and legal office and terminology.