Brittany Williams

Sanford, FL *****

ad3som@r.postjobfree.com

+1-689-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Collections

Concentrix - Lake Mary, FL

December 2022 to December 2023

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.

• Developing debt collection strategies and plans.

• Adhering to the FDCPA throughout the debt collection process.

• Contacting debtors by telephone to enact and negotiate debt recovery.

• Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.

• Preventing repeated payment delinquency by negotiating manageable debt payments.

• Negotiating settlements to receive payment on a certain percentage of the debt.

• Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.

• Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.

• Initiating legal and repossession proceedings if debt recovery fails. Esthetician

Royal Beauty - Sanford, FL

January 2019 to August 2023

• Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns, built strong, professional relationships through identification of clients needs, which increased overall sales and opportunities.

• Developed individualized, therapeutic skin care programs.

• Performed special anti-oxidant, acne and microdermabrasion facial services.

• Performed consultations for patients before scheduling treatments.

• Welcomed clients arriving for appointments.

• Analyzed skin condition and made appropriate product recommendations.

• Fostered friendly, warm and exceptional customer experience.

• Stocked treatment rooms with proper supplies.

• Provided clients with knowledge of all cosmetic services being provided.

• Recommended retail products for at home use.

• Sterilized equipment for patient treatments.

• Prepared nail beds and cuticles, shaped nails and applied polish for over 10 daily customers.

• Provided training and mentoring to new staff to maximize performance.

• Responded to customer requests and concerns in timely manner.

• Communicated all client reservations to appropriate staff.

• Maintained expert knowledge and awareness of spa appointment availability.

• Called clients to confirm upcoming appointments. Customer Service Representative

Ultimate Staffing - Lake Mary, FL

January 2018 to November 2018

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

• Evaluated customer information to explore issues and develop potential solutions and maintain high- quality service.

• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

• Entered customer interaction details in to track requests, document problems and record solutions offered.

• Resolved issues over phone with over 40 customers daily.

• Met all customer call guidelines including service levels, handle time and productivity.

• Investigated and resolved customer inquiries and complaints quickly.

• Cross-trained and provided back up for customer service managers.

• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

• Managed timely and effective replacement of damaged or missing products. Customer Service Representative

Money Center - Lake Mary, FL

June 2016 to January 2018

• Maintained customer happiness with forward-thinking strategies and focused on addressing customer needs and resolving concerns.

• Responded to customer requests for products, services and company information

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

• Maintained customer satisfaction while handling product return quickly and professionally.

• Counted money in drawers at beginning and end of each shift to ensure amounts were correct.

• Handled approximately 200 maybe more daily credit and cash transactions for customers with accuracy and speed.

• Resolved customer complaints and maintained clean and tidy checkout area.

• Monitored self-checkout systems and provided assistance or intervention where required.

• Requested official identification for big purchases and verified details, consistently meeting strict legal standards of underage sales.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

• Answered questions about store policies and concerns to support positive customer experiences.

• Worked closely with managers to solve problems and handle customer concerns.

• Processed POS transactions, including checks, cash or,credit purchases,or refunds.

• Used POS system to enter orders, process payments, and issue receipts.

• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.

• Helped customers manage large purchases by collecting items from shelves and storage locations. Sales Representative

DTLR - Sanford, FL

March 2017 to November 2017

• Built positive and productive customer connections to drive consistent sales.

• Executed updated marketing plans to increase branding exposure, customer traffic and sales.

• Implemented professional sales presentations to creatively communicate product quality and market comparisons.

• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

• Cross-sold additional products and services to purchasing customers.

• Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns

• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities

• Identified clients' needs regarding outdoor sports activities and made effective product recommendations.

• Elevated customer purchasing experiences to ensure steady revenue

• Delivered products to customers in timely manner.

• Performed customer needs assessments and suggested appropriate solutions that would solve business issues.

Education

License in Esthetician in Cosmetology

Hollywood Beauty Institute - Casselberry, FL

January 2017 to September 2017

High school diploma

Oviedo High School - Oviedo, FL

August 2009 to June 2012

Skills

• Retail (4 years)

• Pos

• Customer service (10+ years)

• Call center customer (2 years)

• Call center customer service (2 years)

• Pos systems

• Data entry

• Credit (1 year)

• Problem solving (6 years)

• Shipping

• Credit card (1 year)

• Customer service (10+ years)

• Debits & credits (1 year)

• Cash handling (3 years)

• Live chat

• Cash register

• Financial services

Certifications and Licenses

Esthetician License

Driver's License

February 2022 to August 2030

Assessments

Data entry: Attention to detail — Completed

February 2023

Maintaining data integrity by detecting errors

Full results: Completed

Customer service — Proficient

December 2023

Identifying and resolving common customer issues

Full results: Proficient

Protecting patient privacy — Proficient

January 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Sales skills — Proficient

October 2022

Influencing and negotiating with customers

Full results: Proficient

Call center customer service — Proficient

October 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

September 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

November 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

December 2023

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient October 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Medical receptionist skills — Proficient

October 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Retail customer service — Proficient

January 2023

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

January 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Retail, Pos, Pos systems, Credit, Problem solving, Shipping, Credit card, Facial, Waxing ASSESSMENTS

Logic & Critical Thinking - Familiar

July 2019

Using logic to solve problems.

Full results: https://share.indeedassessments.com/share_to_profile/ 3d2eaee23346fe16fc59516e0d089aefeed53dc074545cb7

Verbal Communication - Proficient

July 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: https://share.indeedassessments.com/share_to_profile/ 66014ff7d4b803ac8f2ff6998867f659eed53dc074545cb7

Verbal Communication - Highly Proficient

August 2019

Speaking clearly, correctly, and concisely.

Full results: https://share.indeedassessments.com/share_to_profile/ 0276158f73a4c0e41167caffe46f08c7eed53dc074545cb7

Reliability - Familiar

July 2019

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/share_to_profile/ 4ad3e3ad73f0f0bc8558a64339fbff60eed53dc074545cb7

Call Center Customer Service - Familiar

September 2019

Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ 0349e5abe49bcc5447ef263237f83247eed53dc074545cb7

Data Entry - Completed

September 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: https://share.indeedassessments.com/share_to_profile/ 8f9a2f089e895e2eee0b98c5f7f50149eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in

any professional field.

Contact this candidate