Elizabeth Prieto

***** ********** *****

Chino, CA 91710

909-***-****

Summary

Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Experience

2009-2015 Houdini Inc. Fullerton, CA

Receptionist/Customer Service Representative

Greet and attend clients, vendors and guest at the desk, receive, answer

Draft mail and letters to clients informing change in policies

Attend to customers’ complaints and direct calls to respective department.

Make and provide appointments to clients room reservations.

2003– 2008 Starwood Communications San Bernardino, CA

Administrative Support

Dispatched all incoming calls from switchboard.

Implemented training course for new employees on phone switch board.

Filing, typing, outbound sales calls.

Scheduled appointments and maintained accurate, up to date confidential client files.

Coordinated all VIP sales guest appointments with sales manager.

2002–2003 Dr. Kenneth Lam D.D.S La Canada, CA

Receptionist

Maintained constant communication with guests and insurance companies.

Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.

Received payments, scheduled appointments, and answered phones. Invoiced balanced and closed out all billing statements. Cleaned and prepared rooms for doctor.

Additional Skills

Pro-efficient in Windows XP, Vista, Microsoft Office, Outlook, Excel Power point. Typing speed 55 WPM.

References

Available upon request.

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