MATHEW ROZPEDOWSKI

Orlando, Florida

Phone: 407-***-****

Email: ad3slk@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Tech Support Manager

Practice Technology Inc, Orlando, FL

**** - *******

- Led a technical support team to ensure timely resolution of support tickets.

- Provided end-user application support via phone and screen sharing for escalated issues.

- Collaborated with the development staff to test new features and bug fixes.

- Managed the new feature and bug list, prioritizing projects for development.

- Offered in-office general technical support for training and sales staff.

- Assisted off-site network admin in addressing in-office issues and server backup and maintenance.

Software Support Specialist

Practice Technology Inc, Orlando, FL

2016 - 2022

- Provided end-user application support via phone and screen sharing.

- Delivered software application training and facilitated communication between end users and development staff.

- Assisted in software testing and contributed software improvement ideas to the development team.

- Worked on Microsoft Word and Outlook integration within software.

Attractions Host

Walt Disney World Company, Lake Buena Vista, FL

2012 - 2016

- Operated rides and assisted guests with theme park inquiries.

- Ensured customer comfort, satisfaction, and safety.

- Served as a resource for fellow cast members regarding job knowledge.

- Provided effective resolutions to address negative guest situations.

EDUCATION

Valencia College, Orlando, FL

2012 – 2017

- AA - General Study

- AS - Information Technology

KEY SKILLS

Leadership: Guiding and managing support teams for optimal performance.

Problem-Solving: Expertly resolving technical issues and offering guidance.

Customer Service: Exceptional communication for addressing customer concerns.

Technical Expertise: Proficiency in tech systems, software, and hardware.

Collaboration: Effective teamwork with other departments.

Project Management: Efficiently managing support-related projects.

Training & Development: Building the skills of support agents.

Time Management: Prioritizing tasks for efficient ticket handling.

Data Analysis: Utilizing data to enhance support processes.

Adaptability: Staying current in a dynamic tech landscape.

Communication: Effective communication of technical information.

Continuous Learning: Keeping updated on industry trends and updates.

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