Customer Service Care

Rebecca Lamm

Phone: 313-***-**** E-mail: ***************@****.***

Detroit, Michigan

CUSTOMER SERVICE PROFESSIONAL

Upbeat, courteous and helpful customer service professional with 4+ years of experience in diverse customer care roles. Known for building productive business relationships and attaining long-term customer loyalty. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes.

QUALIFICATIONS:

•Adept at anticipating and responding to customer’s needs.

•Highly skilled in data entry, account management, and record keeping.

•Strong communication and negotiation skills.

•Excellent presentation abilities.

•Able to take and follow instructions.

•Functional knowledge of POS software.

KEY SKILLS:

•Customer Satisfaction Cash Handling Listening

•Problem Solver Attention to Detail Dependable

•Team Builder Workplace Safety Physical Stamina

•Time Management Well Organized Fast Learner

RELATED CUSTOMER SERVICE EXPERIENCE:

Entech Staffing Solutions Troy, MI Production Associate 11/2019-02/2020

Packaging food products and checking packages for defects.

G C A Detroit, MI Customer Service Rep. 09/2018-04/2019\

Greeting customers and directing them to rental cars. Manning Shipping gate exit.

Hertz Detroit, MI Customer Care Rep. 05/2019-07/2019

Processing car rental applications, and handling car rental returns.

H R Block; Detroit, MI Tax Specialist/TSA Agent 2015-2017

•Greet customers as arrive at the cash counter with their tax document or identification documents

•Check each item to determine its validity for domestic travel or relativity for tax purposes

•Process both cash and card transactions in an accurate manner and tender change and receipts

•Secure all documents at the end of each shift and ensure that any discrepancies are addressed immediately

•Respond to customers’ questions regarding items and their features and assist them with retirement saving

EDUCATION AND TRAINING:

•Olney High School; Philadelphia, PA Diploma 1969

•Computer Networking Center; Livonia MI Certificate 2017

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