Customer Service Client Support
Resume:
Kishara D. Gipson
**** *** ********** **. *** #**4
Tallahassee, Florida 32303
**********@*****.***
Personal Mission Statement
Driven to consistently deliver exceptional client support. Dedicated 10+ professional years in training and social services with clientele. To serve as a leader and apply ethical principles to make a significant difference. Provide a difference through customer service providing integrity, dependability, knowledge and awareness. Offer a comprehensive academic and work background in training and customer relations.
Core Qualifications
Public speaking/Group facilitation
Leadership Development Skills
55 WPM typing speed
Training Administration
Professional Experience
Director of Staff Development and Technical Assistance, 1/23 - 11/23
Florida Partnership to End Domestic Violence -Tallahassee, Florida
Provide training management for the 41 domestic violence shelters across the State of Florida.
Development, implementation, and maintenance of comprehensive training programs.
Facilitating, conducting, developing and maintaining training resources for staff and stakeholders.
Trainings developed and delivered in various formats (face to face presentations/workshops, webinars, etc.
Evaluate training, policy and writing reports to monitor and ensure program effectiveness.
Director of Staff Development & Training-SES, 10/19 - 9/22
Department of Children & Families – Chattahoochee, Florida
Manage staff, ensure coverage, and implementation of training services.
Ensures coverage and availability of all shifts within the facility.
Complies, develops, evaluates, and maintains data relating to training of staff and other hospital employees.
Develops instructional methods and techniques for implementation of new and revised methods, procedures, or standards.
Upload training to Learning Management Systems for all hospital staff and provided technical assistance.
Work as a liaison between hospital administrators and staff.
MANDT, CPR, and Level 2 CIJIS certified.
Rehabilitation Therapy Supervisor-SES, 6/18 - 10/19
Department of Children & Families – Chattahoochee, Florida
Knowledge of and utilize the principles of Total Quality Management
Responsible for developing and sustaining a cooperative functional relationship with Florida State Hospital staff concerning the treatment, rehabilitation, support and placement of residents
Monitors and ensures quality delivery of services by subordinates by providing appropriate in-service training, on-site evaluations, classroom observations, documentation review, resident progress review and best practice discussion sessions.
Ensures program's compliance with all applicable federal, state, and certifying agencies' standards.
Coordinates the hiring, disciplinary actions, recognition, and supervision of all subordinate employees with established personnel procedures. Plans and ensures maximum utilization of staff.
Coordinates and monitors inventory.
Serves on Florida State Hospital work groups and committees as needed.
Rehabilitation Therapist, 11/15 - 6/18
Department of Children & Families – Chattahoochee, Florida
Conduct interviews and assessments, preform record reviews and consults with the recovery
team
Provide direct resident services including, but not limited to Psychiatric Rehabilitation, treatment, substance abuse, anger management, and enrichment services
Document progress and resident’s reactions to perspective of individual progress
Maintain current training required by the state as well as training other staff.
Standardized Patient, 08/05 - 11/15
Florida State College of Medicine – Tallahassee, FL
Assisted medical students in education by presenting as a patient to enhance their skills.
Assist with input information into the computers and provide feedback to the students and faculty.
Procter medical students during exams and boards.
Education
Bachelor of Arts: Criminal Justice, 2009 Keiser University - Tallahassee, FL
I am also currently certified in Criminal Justice Information Systems (CJIS). I also have training on Grant Writing and Business from Tallahassee Community College. Trained as a Therapeutic Group Facilitator, Mental Health First Aid, MBTI as well and Guardian Ad Litem. I am also currently working on Certified Public Management from Florida State University.
Master’s in Behavioral Studies, Saint Leo University – Saint Leo, Florida
Graduation date 12/19
Master’s in Criminal Investigations, Saint Leo University-Saint Leo, Florida
Graduation date 3/20
Certified Public Management, Florida State University-Tallahassee, Florida
Graduation date 7/23
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