Customer Service Medical Center

SETH JOHNSON

*** ****** ***, *** ****, Lexington SC, 29072 H:843-***-**** C: 864-***-**** ********************@*****.***

SUMMARY

I am inspired by the renewal of life that human services provide to people who may think they do not have a chance at redemption—driven by the work that will live past my lifetime.

SKILLS

● Strong communication skills

● Time management

● Cheerful and energetic

● Organizational strengths

● Ability to Learn

EXPERIENCE

04/2023-present

04/2022-4/2023

12/2021-04/2022

07/2021-12/2021

11/2019-07/2021

Affordable Connectivity Specialist (Wow and Knology services)- Provide timely customer service to customers that qualify for the acp benefit. Help facilitate training for new employees efficiently with OJT (on the job training).

IBS Supervisor (Inbound Sales) Spectrum- Create the need for customers and provide the market while maintaining integrity—lead agents from OJT to production with around-the-clock training and coaching.

Lexington County 911- Service the community during their most vulnerable moments to provide comfort and life-saving procedures until Emergency services arrive. Communicate efficiently with Emergency services with updated information to be prepared before reaching the scene.

PBX Operator Supervisor (HCA Healthcare)- Oversee Summerville Medical Center and Trident Medical Center communication. To promote the best healthcare quality, provide consistency and empathy for the patients and their family members. Work with the Medical team to communicate codes to the proper teams during emergency procedures.

Residential Director - Carolina Youth and Development- North Charleston, SC

Serve a team of managers in advanced training in a nationally accredited behavior treatment program. Help develop a vision with the organization transitioning from a Level 1 group home facility to a Level 3 Treatment facility. Also, I served as a liaison for a newly accepted contract to work with RHY (runaway homeless youth).

EDUCATION AND TRAINING

2013-2017

2022-present

Bachelor of Science: CHILD YOUTH DEVELOPMENT

POINT UNIVERSITY WEST POINT, GA, United States

Major in Child Youth Development (Youth Administration)

Minor in Biblical Studies

Honor Roll

[3.2] GPA

Internship at Lafayette Christian High School

(MA) Masters in Clinical Mental Health Counseling- Webster University (3.5 GPA)

Non-violent Crisis Intervention Training Program-11/8/2018 - present

Proverb 22:6 Ministry Volunteer (Present)- Family Life Coach and Mentor

CPR Certified Instructor (2021-present)

Youth Pastor (2017)

Serve Safe certified Director

USDA certified Supervisor

Sex Trafficking Training (2021-present)

Suicide awareness Training (202-present)

ACTIVITIES AND HONORS

Point University Alumni Association

Samaritan Brothers Non-Profit Co-Founder

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