Dominica Byas

Zion, IL *****

ad3skz@r.postjobfree.com

+1-224-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Support Specialist

Doheny - Pleasant Prairie, WI

March 2023 to Present

Call center taking payments, SAP, Scheduling, Emails, Data Entry and solving customer complaints and issues immediately

Data Entry and Receptionist

H&R Block - Zion, IL

November 2021 to March 2023

Scheduling Appointments, Dealing directly with the IRS making sure customers paperwork correctly, Virtual Calls and helping clients with the best Customer service as possible . Machine Operator/Quality Assurance

Abbott Laboratories - Gurnee, IL

August 2020 to November 2022

Quality assurance COVID kits, Making sure My team making kits at a high rate, Checking pallets when completed definitely making sure kits is completed . Administrative Assistant

All Fleet Inc - Zion, IL

August 2019 to June 2020

Dispatcher for a trucking company also being a Insurance agent for the trucking company... Return Clerk

Arvato Digital Services - Pleasant Prairie, WI

March 2016 to July 2019

SAP, Excel and Quality Tech

Quality Control Inspector

Genco-ATC Logistics & Electronics - Libertyville, IL May 2014 to May 2016

Quality inspection Cell phone and also programming them as well. Education

Associate in Certified Public Account in Certified Public Account College of Lake - Waukegan, IL

April 2001 to November 2001

Benton Twnshp Hi School - Zion, IL

August 1985 to May 1988

Skills

• Order Puller (4 years) (4 years)

• Warehouse Associate (5 years)

• Shipping Receiving (5 years)

• Picker Packer (5 years)

• Docket

• Filing (5 years)

• Inventory Clerk (5 years)

• Data Entry (5 years)

• Customer Service (10+ years) Assessments Data Analysis (3 years)

• Completed February 2019 Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: https:// share.indeedassessments.com/share_assignment/hnz-gzvzfbfj8gza Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Customer Service (10+ years)

• Data Entry (5 years)

• Filing (5 years)

• Inventory Clerk (10+ years)

• SAP (7 years)

• Quality Inspection (7 years)

• Quality Assurance

• Microsoft Excel

• Phone etiquette (10+ years)

• Maintenance

• Quality Control

• Machining

• Manufacturing

• Materials Handling

• Order Picker

• Microsoft Word (5 years)

• Cash handling (10+ years)

• Retail sales (10+ years)

• Telemarketing

• Cashiering (10+ years)

• Office experience (10+ years)

• Office management (10+ years)

• Front desk (5 years)

• Multi-line phone systems (10+ years)

• Calendar management (5 years)

• Typing (10+ years)

• Organizational skills (3 years)

• Computer literacy (10+ years)

• Administrative experience (3 years)

• Computer skills (10+ years)

• Accounts Receivable

• Microsoft Outlook (7 years)

• Management (10+ years)

• Clerical experience (5 years)

• Supervising experience

• Customer service (10+ years)

• Front desk

• Guest services

• Quality assurance (3 years)

• Windows (7 years)

• Leadership

• HIPAA (5 years)

• Human resources (3 years)

• Order entry

• POS (10+ years)

• SAP (5 years)

• Operating systems

• Manufacturing

• Upselling

Certifications and Licenses

First Aid Certification

CPR Certification

CPR Certification

December 2017 to December 2019

Assessments

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

January 2022

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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