Skills

Lisa Baskett

Benefit Customer Service Rep.

A job position in healthcare where years of experience, education and skills in various health care services . With extensive experience in Release of Information (ROI), strong problem- solving skills, ability to work in high- pressure environments while working independently and as a team player. Authorized to work in the US for any employer Front Office (5 years) Customer Service (10+ years) Front Desk (6 years) Hospital (4 years) Call Center (2 years) Sales Training (4 years) Scheduling (3 years) Billing (4 years) Microsoft Office (5 years) Receptionist (4 years) Filing (5 years) Microsoft Excel (2 years) Custodial Experience (10+ years) Medical Billing (5 years) EMR Systems

(6 years) Microsoft Outlook (1 year) Medical Records (5 years) Accounts Receivable (2 years) Microsoft Office (6 years) Microsoft Word (6 years) Epic (2 years) Medical Office Experience (5 years) Interviewing (3 years) Documentation review Intake (1 year) Medical Scheduling (1 year) Microsoft Project Triage ICD-9 QuickBooks Office Management (3 years) Management (3 years) Insurance Verification (3 years) Medical Receptionist Phone Etiquette (10+ years) Quality Assurance Medicare (3 years) Multi-line phone systems (10+ years) Research Typing Windows (5 years) Certifications and Licenses Driver's License Assessments Electronic Medical Records Knowledge

— Familiar January 2019 Measures a candidate's knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use. Capable customer service rep. with significant background in Release of information specialist over 8-year career. Diligently complete in-depth assessments to support requirements with streamlined, logical systems. Decisive leader with strong project management skills and data-driven approach. Electronic Medical Records Knowledge — Familiar

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use

HIPPA Regulations

Electronic Medical Record System (EMR)

Data Entry

Customer Service

MS Office, MS Project, Adobe Quickbooks, CRM, ERM, Multi- Telephone System, IDX

Benefits explanation

Address Durham, NC, 27703

Phone 919-***-****

E-mail ad3skx@r.postjobfree.com

WWW https://zety.com/profile/lisa-baskett/641

Work History

2021-07 - Current Benefit Verification Specialist (remote) LifeWorks, Orange, CA

Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions. Directed and controlled 401K, medical, dental and vision benefit packages. Produced reports to support smooth Salesforce operations and internal career progression.

Updated personnel handbooks and individual records to keep filed accurate and detailed.

Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.

Gathered information about each position and related occupation with employee interviews, field observations and industry research. Organized positions by factors such as salary and status to develop effective categories and operational strategies.

Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Updated benefit cost summaries for employer cost tracking. Processed monthly remittance and reconciliation for various benefit plans. 2019-06 - 2021-06 Janitor/Maintenance

Service maintenance solutions, Greensboro, NC

Perform variety of general cleaning tasks including, but not limited to: sweeping, dust mopping, and wet mopping, spot cleaning, trash collection and removal, vacuuming, dusting, cleaning restrooms and replenishing supplies, break rooms. Stripped and refinished hard surface floors to maintain quality condition and appearance.

Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Reported vandalism or other damage to property to supervisor. Responded immediately to calls from personnel to clean up spills and wet floors. Promoted building security by locking doors and checking electrical appliances for safety hazards.

Assembled basic furniture and supplies for offices and other multi-use rooms. Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

Maintained floor cleaning and waxing equipment.

Managed 12 plus employees at one time

2016-06 - 2019-06 Patient Financial Services Rep

UNC Healthcare System, Chapel Hill, NC

Obtained insurance information for benefit verification via insurance websites or via phone

Obtained pre-authorizations outpatient clinic visits within UNCHCS Ensured accurate information and communicate patient eligibility/ authorized status for coordination of patient's services to be rendered in outpatient clinics Performed administrative duties such as answering multi-telephone system, faxing, copying and scanning

Communicated with physician offices, financial counselors, patients and clinic staff Detailed oriented, well organized with strong communication skills oral and written Ability to multi-task

Advised customers of alternative actions and strategies for debt repayment. Listened to customers and negotiated solutions that met creditor and debtor needs. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices

Worked with customer to create debt repayment plan based on current financial condition

2011-08 - 2016-06 Auto Specialist

Inspection, Durham, NC

Proves vital to technical review and execution of vehicle inspections for premiere, independent used car, truck, and SUV dealer

Conducts pre-inspection procedures

Performs expert business correspondence and communication with new and existing customers to schedule, prepare for appointments

Ensure optical productivity and efficiency to inspector staff strategically conducting efficient route planning

Served as primary point-of-contact and key liaison between pre-owned managers and inspectors.

Examined photographs and surveillance and any other documents relating to claims. Negotiated with claimants to settle claims.

Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.

Inspected vehicles involved in accidents and generated reports showing estimated repair costs.

Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.

Maintained excellent attendance record, consistently arriving to work on time. Maintained current knowledge of manufacturers' options and parts availability to offer expert support

Education

Tracked parts use and charged items to customer accounts for billing 2001-06 - 2011-05 Release of Information Specialist Healthport Technologies, Durham, NC

Profound knowledge of office procedures, medical records processing, medical terminology

Wide knowledge of general office, State, Federal and HIPPA laws Ability to organize and respond to request

Handled patient information through caregivers, insurance companies, billing department and patients

Excellent oral and written communication skills

Ability to meet timely deadlines and multiple task Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.

Reproduced protected health information by using data extraction and file management techniques.

Maintained accuracy, completeness and security for medical records and health information.

Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Used correct diagnosis-related groups based on patient encounter details. Coordinated patient information flow through caregivers, insurance companies, billing departments and patients

Resolved medical record discrepancies by collecting and analyzing information Navigated within patient records to locate requested documentation, successfully completing over 20 requests per day

1990-08 - 1993-06 High School Diploma

Mount Zion Christian Academy - Durham, NC

2000-10 - 2003-06 Associate of Science: Healthcare Information Technology Wake Technical Community College - Raleigh, NC

Skills CRM (Less than 1 year) HIPPA (10+ years) medical terminology (1 year) Dean's List Second semester 2002

2018-06 - 2021-06 Associate of Applied Science: Accounting And Business Management

Ashworth College - Norcross, GA

(8 plus year) telephone

Contact this candidate