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Patient Care Customer Service

Location:
Pflugerville, TX
Posted:
February 20, 2024

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Resume:

YJ

Yvette Johnson

Professional Summary

Committed Pharmacist with experience in hospital, community and clinic pharmacy environments. Collaborative and customer-focused with proven ability to partner with multi-disciplinary teams to discuss medications and potential drug interactions. Excellent communication skills with a passion for educating patients on medication therapies. Dedicated Pharmacist offering 26 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.

Work History

Potomac Health Solutions (Fort Hood-Out Patient) - Pharmacist 07/2021 - 09/2022

Walmart - temp staff floater pharmacist/immunizer

03/2021 - 02/2022

Interpreted prescription orders, dispensed medications and counseled patients on drugs.

Recommended OTC devices or medication options to help mitigate individual symptoms.

Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.

Checked medication bottles for proper labeling before allocating to patients.

Worked with automated dispensing systems and other pharmacy automation systems as required by department.

Vaccinated patients to provide immunity against influenza, pneumonia,covid, and other diseases.

Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.

Interpreted prescriptions from healthcare providers to properly dispense medications and health products.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

ad3skf@r.postjobfree.com

512-***-****

Pflugerville, TX 78660

Skills

Excellent computer skills with MS

office including

Word,Excel,Powerpoint, and Outlook.

● FDA Drug Safety Guidelines

● Immunization certificate

● Compounding skills

Interpreting and Processing Medication

Orders

● Operations support

● Drug utilization review

● Accuracy improvements

● Regulatory standards

● Maintaining records

Customer Service and Communication

Skills

● Safety understanding

● Directing pharmacy operations

● Confidentiality and HIPAA

● Pharmacy operations management

● Medication Therapy Management

● Staff Training

● Drug inventory management

● Monitoring therapeutic effectiveness

● Dispensing medications

● Reviewing prescriptions

● Documentation skills

● Board inspections familiarity

● Interaction monitoring

● Patient education and counseling

● Process improvements

● Audit Support

Advanced Pharmaceutical Consultants - Pharmacist in Charge 04/2015 - 02/2021

Walmart Pharmacy - Retail Staff Pharmacist

10/2013 - 07/2014

● Maintained energy and enthusiasm in fast-paced environment Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.

Maintained state and federal records of legendary drugs and controlled substances.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory according to Hospital formulary.

Managed pharmaceutical supply procurement and management processes.

● Interviewed, hired and trained technicians and other support staff. Reported adverse drug events (ADE) and medication errors in alignment with regulatory policies and procedures.

Facilitated pharmacy daily operations that are in compliance with patient safety goals for state and regulatory agencies

Collaborated with physicians and other medical professionals to discuss and carry out orders.

Worked with automated dispensing systems and other pharmacy automation systems as required by department.

Prepacked bulk medicines bottles with prescribed medications and affixed correct labels before allocating to units.

● Entered orders into database, according to physicians orders. Participated in Joint Commission surveys and reviewed medication management standards with the interdisciplinary teams

Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.

Supervised dispensation of controlled substances using careful oversight and audit procedures.

Complied with strict health, industry and organizational regulations to maintain patient safety.

Supervised work of pharmacy technicians to optimize service quality and productivity.

Maintained appropriate drug records and completed reports as necessary.

Reviewed and evaluated orders for non-formulary and restricted drugs for appropriateness and compliance.

Worked closely with the CNO and Hospital administration to ensure effective communication between nursing department and interdisciplinary teams.

Pharmacy representative in PTC and MEC meetings to ensure exceptional hospital collaboration.

Identified quality improvement initiatives for improvement of patient care.

Interpreted prescriptions from healthcare providers to properly dispense medications and health products.

Pharmacy Inventory and

Recordkeeping

● Loss prevention controls

● CPR and BLS certified

Education

Texas Southern University

Houston, TX

Bachelor's Degree in Pharmacy

University Of Texas At Austin

Austin, TX

IV Certification

MTM-Medication Therapy Management

Certification in Progress

Supreme Pharmacy - Pharmacist-in-Charge

03/2013 - 08/2013

Independent Contractor - Staff Pharmacist

05/2011 - 05/2013

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Recommended OTC devices or medication options to help mitigate individual symptoms.

Educated patients about possible drug interactions and gave special administration instructions.

Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Responded to questions and discussed side-effects of specific brand- name and generic pharmaceuticals.

Stayed current with third-party payer policies and procedures to prevent payment issues.

Taught patients how to use medical devices such as glucose meters and oximeters.

● Verified and labeled prescriptions with 8 point check. Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities.

Ran and presented public seminars to educate local residents about diabetes and heart disease.

Administered wide range of immunization and contraception options in alignment with individual needs.

Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.

Evaluated pertinent laboratory data, including drug-drug and drug- nutrient interactions.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Recommended OTC devices or medication options to help mitigate individual symptoms.

Interpreted prescriptions from healthcare providers to properly dispense medications and health products.

● Effectively resolved insurance rejections and other billing issues. Interpreted prescriptions from healthcare providers to properly dispense medications and health products.

Checked medication bottles for proper labeling before allocating to patients.

Recommended OTC devices or medication options to help mitigate individual symptoms.

Correctly completed pharmacy paperwork, including daily and weekly reports to pharmacy database, and physicians.

HealthSouth Rehabilitation Hospital - Director of Pharmacy 05/2008 - 05/2011

Cardinal Health Rehabilitation Hospital - Pharmacist-in-Charge 01/2005 - 02/2008

Orthopedic Pharmacy Institute - Staff Pharmacist in Charge 11/2003 - 01/2005

Maintained state and federal records of legendary drugs and controlled substances.

Completed accurate cycle counts, inventory management and will-calls for customers.

● Conducted routine inspections of medication storage locations. Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.

Participated in the development of Hospital pharmacy operations according to state and federal standards.

● Provided leadership and direction to enhance pharmacy services. Reviewed guidelines for safe IV preparations according to USP guidelines.

Provided Multidisciplinary approach to quality improvement for better clinical outcomes and documented data for performance improvement committees.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Initiated cost saving by switching dosage delivery systems and/or dosage formulations after therapeutic review with Providers and Hospital administration.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Recommended OTC devices or medication options to help mitigate individual symptoms.

Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Interpreted prescriptions from healthcare providers to properly dispense medications and health products.



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