Customer Service Administrative Assistant
Resume:
HAYLEY
KING
**************@*****.***
Yucaipa, CA 92399
Dedicated service worker proficient in customer service, food handling, preparation and point of sale transactions. Hard worker with record of on-time shift arrival and willingness to stay late to complete orders. PROFESSIONAL SUMMARY
Dairy Queen Grill & Chill - Cashier
Heber-Overgaard, AZ • 10/2023 - 01/2024
Farmers Insurance Agency - Personal Administrative Assistant Heber-Overgaard, AZ • 10/2023 - 01/2024
McDonald's - Cashier
Pinetop-Lakeside, AZ • 01/2023 - 09/2023
WORK HISTORY
Made change and issued receipts or tickets to customers for each transaction.
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Properly maintained and operated cash register and POS system to swiftly process payments.
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Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
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Prepared food orders accurately and efficiently, adhering to strict quality control standards.
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• Operated and sanitized kitchen and food preparation equipment. Learned duties for various positions and provided backup at key times.
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Resolved customer complaints promptly, maintaining a positive dining experience for all customers.
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Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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Improved file organization by implementing a color-coded filing system.
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• Retrieved file information and made copies for authorized users. Archived and disposed of documents according to established policies.
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Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
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Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
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Properly maintained and operated cash register and POS system to swiftly process payments.
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SKILLS
• Cash handling expertise
• POS Systems
• Product Recommendations
• Policies and Procedures
• Relationship Building
• Reliable and Responsible
• Cleaning and sanitizing
• Professionalism and Courtesy
• Adaptable and Flexible
• Problem-Solving
• Food safety knowledge
• Training and mentoring
Blue Ridge High School
Pinero-Lakeside, AZ • 05/2023
High School Diploma
EDUCATION
El Polly Loco - Cashier
Tempe, AZ • 07/2021 - 11/2022
Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
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Responded promptly to requests for assistance, spills and customer inquiries.
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Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
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Collaborated with team members to provide exceptional customer service during peak hours.
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Cleaned and organized condiment and beverage stations to maintain tidiness.
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Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
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Responded promptly to requests for assistance, spills and customer inquiries.
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Engaged customers to help create superior food and beverage experience.
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Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
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Used POS system to enter orders, process payments and issue receipts.
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Conducted routine equipment maintenance checks to reduce downtime and extend lifespan of machinery.
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Handled cash with high accuracy and took care to check bills for fraud.
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