Customer Service Front Desk

YARLEEN RIVERO

SUMMARY: Diligent and personable Front Desk Receptionist with a demonstrated track record of providing exceptional customer service in healthcare settings. Highly skilled in verifying insurance details, ensuring accurate financial transactions, and maintaining organized records. Bilingual in Spanish and English, fostering effective communication with diverse patients. Proven expertise in greeting and assisting patients with a warm and welcoming demeanor. Proficient in Microsoft Word and possess strong writing skills to aid in professional communication. Committed to delivering top-notch guest services and contributing to the success of the organization.

SKILLS:

Organizational Skills

Cash Handling

Bilingual: Spanish/English

Leadership

Microsoft Word

Written Communication

Guest Services

Insurance Verification

Appointment Scheduling

Multitasking

Problem Solving

Time Management

Team Collaboration

Interpersonal Skills

Attention to Detail

PROFESSIONAL EXPERIENCE

Front Desk Receptionist

South Florida Doctors Group - Pembroke Pines, FL Jan 2022 to July 2023

Verified insurance details and ensured all patients had necessary results before check-in, guaranteeing a smooth patient experience.

Accurately managed patient co-pays and deductibles, maintaining proper financial transactions.

Provided warm and friendly greetings to every patient, creating a welcoming atmosphere.

Assisted patients in making payments when necessary, displaying excellent customer service skills.

Proactively confirmed appointments by making courtesy calls to patients, improving appointment adherence.

Professionally handled incoming phone calls, addressing inquiries, and scheduling appointments.

Collaborated with the medical team to streamline patient flow, reducing waiting times and enhancing patient satisfaction.

Ensured patient records and information were accurately updated in the electronic medical records system.

Effectively handled and resolved patient complaints and concerns, maintaining a positive and professional demeanor.

Coordinated with the billing department to resolve billing inquiries and discrepancies promptly.

Customer Service Representative

Insurance Agency - Pembroke Pines, FL May 2020 to November 2021

Responded to all incoming phone calls promptly, providing courteous and knowledgeable assistance to customers.

Managed payment transactions and effectively communicated payment reminders to ensure timely payments.

Demonstrated proficiency in English and Spanish, enhancing communication with diverse customers.

Conducted thorough follow-ups on customer inquiries to ensure complete resolution.

Assisted customers in understanding insurance policies and coverage details.

Collaborated with the sales team to identify potential cross-selling and upselling opportunities.

Maintained accurate and updated customer records in the company database.

Participated in training sessions to enhance product knowledge and customer service skills.

EDUCATION

High School Diploma

West Broward High School - Pembroke Pines, FL August 2018 to June 2022

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