Concierge front desk

KAREN STICKLE

Jensen Beach, FL ***** 732-***-**** *********@*****.***

Quality Assurance

Cash Handling

Transportation Coordination

Social Media Networking

Customer Service

Reservation Coordination

Administrative Support

Guest Relations

Conflict Resolution

Reporting Capabilities

Guest Accommodations

Accurate Record Keeping

Strong Work Ethic

Guest Services

Effective Problem Solving

Community Relations

Guest Experiences

Telephone Etiquette

Excellent Multitasking

Exceptional Communication

Safety Procedures

Professional demeanor

Concierge, 03/2023 - 12/2023

Inspiritas Of Stuart – 500 Indian Street Stuart Florida Enhanced guest experiences by providing personalized recommendations and assisting with reservations. Streamlined communication between departments, ensuring efficient service delivery to guests. Maximized guest satisfaction by promptly addressing concerns and resolving issues. Supported event planning efforts, contributing to the successful execution of memorable occasions. Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.

Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Contributed to a positive work environment by maintaining a professional demeanor at all times. Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible. Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.

Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.

Offered friendly and efficient service to customers, handled challenging situations with ease. Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences. Created welcoming and comfortable environment for guests. Greeted guests upon arrival by providing warm welcome. Handled customer complaints to satisfy and retain guests. Maintained high level of professionalism and discretion when dealing with guests. Managed check-in and check-out procedures for guests. Maintained accurate and up-to-date records of guest information. Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure. Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Concierge, 01/2022 - 03/2023

Hutchinson Shores Resort & Spa – 3793 NE Ocean Blvd Jensen Beach Florida Enhanced guest experiences by providing personalized recommendations and assisting with reservations. Streamlined communication between departments, ensuring efficient service delivery to guests. Maximized guest satisfaction by promptly addressing concerns and resolving issues. Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests. Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure. Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.

Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.

Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout. Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Contributed to a positive work environment by maintaining a professional demeanor at all times. Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.

Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible. Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.

Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.

Demonstrated solid attention to detail when processing guest charges accurately during each transaction. Offered friendly and efficient service to customers, handled challenging situations with ease. Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences. Maintained front desk's concierge book to provide visitors with access to relevant local information. Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy. Front Desk Receptionist, 01/2020 - 05/2022

21st Century Oncology – E. Ocean Blvd .Stuart Florida Enhanced customer satisfaction by providing efficient and professional front desk services. Streamlined office operations for improved productivity with effective organization and communication skills.

Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution. Increased guest retention by maintaining a welcoming and organized reception area. Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits. Developed strong working relationships with team members, fostering a positive work environment. Assisted management in implementing new policies and procedures, contributing to overall operational improvements.

Handled sensitive customer information with confidentiality, adhering to company privacy guidelines. Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner. Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings. Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.

Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk. Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Resolved customer issues quickly and notified supervisor immediately when problems escalated. Answered multi-line phone system and transferred callers to appropriate department or staff member. Collected room deposits, fees, and payments.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Completed all tasks in compliance with company policies and procedures. Maintained confidentiality of sensitive data to protect customer and business information. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Resolved customer problems and complaints.

Confirmed appointments, communicated with clients, and updated client records. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Handled assignments independently with good judgement and critical thinking skills. Routed incoming mail and messages to relevant personnel without delay. Sorted, received, and distributed mail correspondence between departments and personnel. Monitored and screened visitors to verify accessibility to inter-office personnel. Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Business

Union Catholic - Scotch Plains, NJ

EDUCATION

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