RT

RUTH TORRES

ad3shi@r.postjobfree.com 470-***-**** Atlanta, GA 30340

Hardworking Bilingual Customer Service Representative with customer service, Leadership, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Team Supervision

Experience in leadership

Training & development

Application processing

Event planning

Fair housing mandates

Walmart Atlanta, GA

Team Lead

02/2022 - Current

Delegated daily tasks to team members to optimize group productivity. Monitored team progress and enforced deadlines.

Fostered positive employee relationships through communication, training and development coaching.

Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

St. Vincent de Paul Thrift Store Atlanta,

GA

Assistant Store Manager

01/2020 - 02/2023

Delegated assignments based on team strengths to optimize floor coverage and service levels.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Supervised cashiers in processing credit, debit and cash payments to streamline sales.

Answered customer questions and addressed problems and complaints in person and via phone.

Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers. Walmart Duluth, GA

Head Cashier

01/2016 - 12/2020

Trained new team members in cash register operation, stock procedures and customer services.

Processed payments promptly for customers to exceed productivity standards.

Helped with purchases and signed customers up for rewards program. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Learned roles of other departments to provide coverage and keep store operational.

Verified customer age requirement for alcohol or tobacco purchases. Monitored checkout counters and self-checkout areas to assist with Summary

Skills

Experience

complex transactions.

Screened applicants for hire and assisted with training individuals for cashier positions.

Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.

Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.

Prepared cash deposits and balanced store safe for opening and closing of business.

Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Scanned, priced and bagged customer groceries quickly to keep lines moving.

Gwinnett station Apartments Tucker, GA

Bilingual Leasing Agent

08/2018 - 01/2020

Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features. Contacted and followed up with tenants on renewal notices. Escalated critical issues to property manager to deliver immediate resolution.

Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Prepared lease paperwork and obtained signatures and first payments from new residents.

Marketed property to prospective tenants by giving tours and pointing out key features.

Used conflict resolution skills to quickly resolve issues among residents. Central High School St. Croix

High School Diploma

06/1990

Education and Training

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