Diana Zamora

Oxnard, CA *****

ad3sh0@r.postjobfree.com

+1-805-***-****

Customer service expert with ability to prioritize immediate needs and suggest alternative means of solving problems. Excellent responsiveness to requests for service in a fast-paced environment and ability to make effective decisions quickly. Digital native comfortable with learning new technologies and adapting familiar innovations to new settings. Authorized to work in the US for any employer

Work Experience

Dispatch/Scheduler

Venture Logistics - Oxnard, CA

November 2022 to April 2023

• Oversee the route and field units and track delivery status.

• Created/updated daily spreadsheet to record all scheduled delivery's per day

• Cross-trained new employees, onboarding into system

• Closed out all loads from, previous day.

• Planned and organized schedules of 40 loads per day

• Inputting daily trip information into computer system

• Identifying any operational and regulatory risks then escalating appropriately Property Management Assistant

Career Strategies Inc, - Oxnard, CA

June 2021 to October 2022

• Greet potential clients as well as assist current residents within community.

• Handle deposits

• Coordinate lease agreements

• Maintained operational facilities attractive to potential tenants.

• Arranged tours of units and common areas pool and fitness etc.

• Resolve residents' questions, complaints or concerns.

• Inspected units and ordered repairs after tenants move out, as needed. Administrative Assistant/Receptionist

McGillvray Construction - Ventura, CA

August 2019 to April 2020

• Managing and distributing information within office

• Sending and receiving correspondence to clients

• Providing real-time scheduling support by booking appointments and preventing conflicts

• Handling office tasks such as filing generating reports and presentations setting up for meetings and reordering supplies

• Maintaining front desk support greeting customers Dispatcher

Ventura Transit System - Camarillo, CA

October 2016 to December 2017

Answered multiple phone lines, maintained general office work

● Resolved customer service complaints, refunded money, forwarded important information to supervisors

● Greeted customers and directed them to correct personnel

● Monitored equipment first point of contact for driver and customers

● Prepared schedules based on performance and specifications Cashier/Stocker

99cents Only Store - Camarillo, CA

December 2015 to September 2016

• Counted money in draws beginning of shift, ensured amounts correct & adequate change

• Stocked shelves, sorted and re-shelved returns, marked prices on items

• Maintained clean checkout areas, completed general cleaning duties Education

AA in Liberal Arts

Oxnard College

G.E.D

Oxnard Adult School

Skills

• Bilingual (English/Spanish)

• Active Listener

• Types 35 WPM

• Flexible & Dependable

• Versed in MS Office

• Ethical Decision Maker

• Extensive Customer Service Skills

• Customer Service

• Microsoft Excel

• Time Management

• Administrative Experience

• Microsoft Powerpoint

• Microsoft Office

• Multi-line Phone Systems

• Front Desk

• Clerical Experience

• Microsoft Word

• Insurance Verification

• Microsoft Outlook

• Computer Skills

• Data Entry

• Personal assistant experience

• Office experience

• Computer literacy

• Dispatching

• Phone etiquette

• English

• Marketing

• Sales (2 years)

• Yardi

• Property Management

• Office Management

• Property Leasing

• Payroll

• Management

• Order entry (3 years)

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