Post Job Free

Resume

Sign in

Medical Assistant Customer Service

Location:
Charlotte, NC
Posted:
February 20, 2024

Contact this candidate

Resume:

Raushannah Cummings

Charlotte, NC *****

ad3sgj@r.postjobfree.com

+1-704-***-****

Work Experience

Certified Medical Assistant/Intake specialist(Remote) Premier House Calls LLC - Waco, TX

October 2022 to Present

• Ensure that all clinical providers are able to focus on visit with patients.

• Prepare clinical documentation for the provider as requested

• Complete basic opening of encounter note for acute Tele triage visits

• Perform medication reconciliation

• Enter lab and imaging results into patient’s chart

• Send updates to PCPs for patients

• Make phone calls to facilities to gather information for provider

• Check all forms of communication several times daily to ensure patient needs are met.

• Inform patient and family of recent visits, new orders and defer to provider when needed

• Communicate transitions of care

• Deliver quality customer service with in policies and procedures

• Assist physicians with patient support tasks such as prior authorizations, prescription refills, ordering and resulting labs, direct patient follow-up regarding care or condition and identifying needed resources

• Adapt and perform effectively in a continuously changing environment and with occasionally difficult situations

• Work closely with Clinical Operations teams to provide comprehensive support to patients

• Help with continuous process improvement projects to ensure support and resources for patients and physicians are met

• Maintain a strong working knowledge of new patient support workflows.

• Input data into patient charts accurately

Certified Nursing Assistant Dudley's Home Health Care Dudley's Home Health

May 2013 to Present

PRN)

• Provide care in an in home setting or staff relief private duty.

• Assist with personal care and daily errand and activities etc.

• Render the proper care and follow care plan.

• Report all necessary changes to appropriate management Certified Clinical Medical Assistant (CCMA)

Eteam/ Atrium Health (contract) - Charlotte, NC

February 2022 to September 2022

• Welcoming patients

• Taking medical histories

• Reconciling medications

• Preparing patients for examinations

• Assisting the physician during examinations

• Instructing patients about medication

• Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections

• Transmitting prescription refills

• Answering telephone

• Updating patient medical records

• Prior Authorization

• Scheduling appointments

• Scanning documents for EMR

Certified Clinical Medical Assistant (CCMA) Hybird Rosedale Health and Wellness - Huntersville, NC

May 2020 to February 2022

• Taking medical histories

• Explaining treatment procedures to patients

• Preparing patients for examinations

• Assisting the physician during examinations

• Collecting and preparing laboratory specimens

• Performing basic laboratory tests

• Instructing patients about medication and special diets

• Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations

• Transmitting prescription refills

• Taking electrocardiogram

• Answering telephones

• Welcoming patients

• Updating patient medical records

• Prior Authorization

• Scheduling appointments

• Arranging for hospital admissions and laboratory services

• Medication logging

Medical Office Assistant Piedmont Healthcare

Piedmont HealthCare - Statesville, NC

2017 to May 2020

• Greet patients

• Answer multiple phone lines

• Schedule appointments, and verify insurance information

• Assist with patient inquiries for prescription refills

• Performing screening and treatments by gathering information related to maintenance and documenting patient care

• Keep front desk clean, and organized

Medical Assistant Externship

FastMed Urgent Care - Statesville, NC

December 2016 to January 2017

200 hours)

• Rooming patients

• Gathering medical information and properly documenting

• X-Rays

• Taking vital signs

• Assisting with medical treatment rendered from wound care to splitting until patient could receive care for ortho etc

• Process urinalysis

ROI risk adjustment claims representative Novant Health STAT Imaging Solutions - Mooresville, NC

December 2014 to April 2016

• Provided medical records to requester, via Dimension.

• Scanned and verified authorizations for medical release of medical information

• Processed medical request for insurance and other service providers Scheduling Supervisor /Billing

Personal-Touch Home Care - Charlotte, NC

August 2003 to January 2007

• Answering multiple phone lines, and forwarding to the correct person.

• Coordinate the hiring process, orientation, and scheduling of staff to serve at-home patients.

• Responsible for hiring and training process of all new staff etc.

• Travel to individual homes to train CNAs as well as fill-in for absent team members as needed.

• Manage training, new hire orientation, and in-service training for all employees and temporaries.

• Follow up with families and physicians to manage patient care and update care plan as needed.

• Perform all administrative/clerical duties for office to include maintaining employee and patient records.

• Handle all patient billing for Medicaid and private insurance. Education

Diploma in Medical Office Assistant in Medical

Brightwood College

Skills

• Medical Office Experience (9 years)

• Medical Terminology (10+ years)

• EMR Systems (9 years)

• Patient Care (10+ years)

• Venipuncture (2 years)

• Experience Administering Injections (5 years)

• Insurance Verification (6 years)

• Medical Records (9 years)

• Vital Signs (10+ years)

• Phlebotomy (2 years)

• Epic (3 years)

• Triage (2 years)

• Medical Scheduling (10+ years)

• Hospital Experience (6 years)

• Clerical Experience (10+ years)

• HIPAA (10+ years)

• Medical Coding

• Microsoft Word

• Quality Assurance

• Communication skills

• Customer service

• Computer skills

Certifications and Licenses

CCMA

May 2019 to May 2023

1. Measuring patients' vital signs, recording their medical histories. 2. Preparing examination rooms, disinfecting medical instruments. 3. Drawing blood, giving injections, and administering medication. 4. Work closely with the physician and aid them during patient examinations by acting as another set of hands.

CPR Certification

February 2022 to February 2024

CNA

1999

AED Certification

State Tested Nursing Assistant

BLS Certification

Certified Medical Assistant



Contact this candidate