Dana Guzman

**** ********* **. *.

Brooklyn Park, MN 55443

714-***-****

ad3sg1@r.postjobfree.com

Experience

Sept. 13, 2021 Current

Health Partners Bloomington, MN - Member Services Representative

● Call Center

● Assist members with health plan information

● Assist members with complaints regarding health plan or benefits

● Answers benefits questions for members

● OB calls to providers to confirma claims

● Assist providers with claims or benefit questions

● Scan and data entry of authorization representative forms April 2021- May 2021

UnitedHealth Group, Minnetonka, MN - Corporate Reception

● Direct phone-based Customer service support to members, providers,internal/external customers.

● Handling 200+ incoming calls per day

● Redirect mis-directed calls. Incoming customer service requests

● Identify and assess customers needs quickly and accurately

● Solve problems using sound judgment

● Partner with other department representatives to redirect complex customer inquiries

● Keep management abreast of all outstanding issues.

● Work independently, coordinate activities with group March 2021- April 2021

Masterson Staffing, Plymouth, MN - Recruiter Assistant

● Meet 150 outbound calls daily

● Bring in 3-5 appointments daily

● Day to day operations

● Manage the flow of applicants and inquiries at the front counter

● Daily mandatory over time

September 2020 - March 2021

Costco Optical, New Hope MN - Optical trainee

● Measure the fit of frames and lens for customers according to written prescription

● Assist customers with frames and lens selections to best suit their needs

● Answer phones

● Order and restock inventory

● Receive frames, lens, and contacts orders

● Adjust and fix customers broken frames

● Create weekly sales reports for optical dept. And email to managers and regional manager

● Open and close optical department

March 2010 - May 2019

Procare Pharmacy, Garden Grove, CA - Human Resources

● Manage company and employee files, ensure all licenses and certificates are updated, renewed, paid, and in good standing.

● Conduct pre-interview for each department managers

● Facilitate all new hire/onboarding process and recruitment.

● Process reference checks for all new hires. Extend job offers. Assist employees with new online health benefits enrollment.

● Gather, collect and prepare data for the Pharmacy audits

● Maintain HIPAA/FWA files and ensure all employees are trained annually

● Coordinate and schedule manager, supervisor meetings. Plan company luncheons and quarterly employee appreciation recognition dinners or luncheons

● Process timecards, coordinate with ADP payroll for 401k and employee health benefits

● Coordinate with dept. Supervisors with deadlines and time off /vacation requests, Assist with day to day operations.

● Collect copays, Call insurance companies to verify benefits.

● Travel to 2nd pharmacy location 2 days week as HR for 2nd pharmacy

● Perform all clerical duties and compliance for 9 pharmacists

● Basic computer skills, microsoft word, excel, and pharmacy/medical software

● Support the lead Pharmacist, and Other duties as directed by owner of pharmacy County of Orange, California - Several Agencies

Sept. 1991 - Sept.1993 Auditor Controller Office - Office Assistant

● Answer phones for 10 accountants

● Batch all end of day reconciliations

● Filing and answer main phone line

Oct. 1993 - March 1996 Employee Benefits office

● Employee orientation for all county of orange new hires

● Assist new employees with health plans, dental, vision, and 457 plans

● Process new benefits for all county employees

● Coordinate with Health insurance companies with new enrollments

● Coordinate with unions office for all Office and Supervisors units

● Gather and process all new enrollments and open enrollments for Cigna Healthcare April 1996 - Dec 2016

Human Resources for - Social Services Agency and John Wayne Airport Administration Office

● New hire employee orientation for all new County Employee Social Workers, Office Specialists and clerical job base.

● Send out reminder notices to supervisors and managers of upcoming employee reviews and disciplinary actions

● Manage all Social Workers and Office Specialists employee files

● Coordinate with union representatives regarding disciplinary actions

● Data entry, use of County computer software program

● Distribute paychecks to each department within Social Services and John Wayne Airport

● Maintain all applicable licenses and certifications for John Wayne Airport Maintenance dept.

● Perform general office duties and assists other dept. As needed Other Skills

Microsoft word, excel, Outlook calendar

Education

Orange High School, Orange CA - 1989 GED 1995

Very dependable and punctual. Able to manage multiple projects effectively and adaptable to new changes.

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