Public Relations Customer Service

****************@*****.*** LINDA COLEMAN 205-***-****

SKILLS:

20+ years’ experience in Office and Human Resource Management

Customer Service, Hospital and Medical Administrative Skills

Program Management, Event Coordination, Promotions and Public Relations Skills

Familiar with Microsoft Business Software

Certified in the State of Alabama to evaluate and determine eligibility for State and Federal Healthcare assistance

Knowledgeable in processing medical claims for Medicaid, Medicare, and third party providers

Social Security Disability Specialist and Consultant

Public Relations / Promotions, and Event Management

Grant writer and Researcher and Funds Development Specialist

Social Media Evaluator and Marketer

Education:

Mississippi State University, Double Degrees in Accounting and Marketing, Minor in Public Relations

PROFESSIONAL EXPERIENCE:

Parkwest Athletic Complex 2007 - Current

Concessions and Events Manager

Manage Concession stand staff

Manage Accounting

Coordinate Events

Charity Works 2000 – Current

Freelance Disability Consultant / Grant writer/ Researcher and Funds Development Specialist

Write Grants

Research Grants

Assist people with Disability

Group III Promotions 1998-2000

Program and Event/Promotions Manager

Supervised customer service staff

Handled approximately 80- 100 customers’ calls and transactions daily

Responsible for inventory and maintenance of business equipment

Took payments and helped customers with billing issues

Unique Solutions 1993-1998

Vice President of Marketing and Public Relations HMO Division

American HMO Services 1989-1993

Network Providers Manager and Coordinator

Managed marketing and media campaigns / managed day to day operations

Handled all HR details dealing with the 200+ staff I supervised.

Managed inventory, negotiated contracts, managed budgets over $500,000 per month

Planned and coordinated special events/ negotiated contracts with healthcare providers and ancillaries

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