Mariana velasquez

MIAMI - FLORIDA

786-***-****

ad3sfl@r.postjobfree.com

CUSTOMER RELATIONS

SERVER MARKETING PUBLIC RELATIONS

Dedicated, motivated bilingual Brand Ambassador highly regarded for deploying strategic promotional campaigns, generating revenue through direct consumer relations, and cultivating relationships with vendors.

Recognized as a motivational and influential leader and partner with expertise in project management, administration and business development. Exceptional strategist analyzing trends and forecasting sales to develop long-term strategies, key objectives, and event execution plans based on business best practices as well as maximum growth and profitability. Excellent bilingual communication skills proven by the ability to successfully manage large projects while working with people from very diverse backgrounds. SELECTED HIGHLIGHTS

Developed relationships with prospective clients while maintaining existing client relationships and providing new strategies to increase efficiency and evaluating business opportunities to continue to grow the brand.

Planned, managed and hosted events, utilizing several methods of advertising, including social media, email marketing, print to drive brand awareness and attract new customers.

Collaborated with design and production teams to ensure contracted product specifications are executed on-time and as agreed in order to build lasting relationships with other companies and individuals in the field.

Cultivated positive relationships with clients and colleagues, leveraging language skills in Spanish and English to converse with clarity and diplomacy to individuals from diverse backgrounds and expertise.

CORE COMPETENCIES

Brand management Customer service Team leadership

Marketing developer Public relations Customer loyalty Marketing campaigns Team management Networking skills Mariana Velasquez

2

Relationship building Social media marketing Technical expertise PROFESSIONAL EXPERIENCE

MAD CLUB - 2022

Bottle server waitress

Provide excellent guest service in a dynamic nightclub setting

Prepare and serve drinks as ordered

Prepare station for readiness

Serve alcoholic beverages

Answer questions regarding menu selections

Stock service areas as instructed

Check with customers to ensure satisfaction

Monitor and observe customer experience

Thank customers for their visit and invite again

VIP bottle service responsibilities

VENDOME MIAMI- 2021

Bottle server waitress

Trained qualiity control and production team members in updated policies and work instructions

Prepared both alcoholic and no-alcoholic beverages using correct techniques, liquid measurements and garnishes

• Monitored customer movements and quickly cleared empty tables for future customers

• Recognized VIP customers immediately and provided special treatment.

Welcomed guest with personable attitude and smile, offering to bring beverage orders while reviewing menu options

Check with customers to ensure satisfaction Monitor and observe customer experience Thank customers for their visit and invite again

VIP bottle service responsibilities

3

Prepare station for readiness

Serve alcoholic beverages

Answer questions regarding menu selections

Stock service areas as instructed

Check with customers to ensure satisfaction

Monitor and observe customer experience

Thank customers for their visit and invite again

VIP bottle service responsibilities

MANDRAKE MIAMI –FLORIDA 2019-2020

Waitress

Supervised front of house servers and led by example to exceed customer expectations in a busy, upscale club environment. Collaborated with management to optimize workflow. Built relationships with team members and clients to produce well-trained staff and loyal customers. Generated excitement within the establishment by always presenting a professional, welcoming, upbeat, confident person.

Contributed to successful daily operations by assisting with all front of house duties, including greeting, serving, and billing customers, cleaning workstations, tracking inventory, restocking supplies, scheduling staff, and training new hires.

Trained new hires in accordance with company policies and procedures; additionally, provided insights gained from experience regarding appropriate conflict resolution, upsell opportunities, client satisfaction, and working effectively as part of a team.

Learned all specials including prices and primary ingredients to communicate information effectively to customers, including answering questions regarding allergies and substitutions, and recommending complementary food and drink pairings.

Efficiently and accurately took and delivered orders for bottles. EDUCATION

EAFIT

Medellín, Colombia: 2010 - 2012

Social communication and journalism

Mariana Velasquez

Relationship building Social media marketing Technical expertise PROFESSIONAL EXPERIENCE

MAD CLUB - 2022

Bottle server waitress

Provide excellent guest service in a dynamic nightclub setting

Prepare and serve drinks as ordered

Prepare station for readiness

Serve alcoholic beverages

Answer questions regarding menu selections

Stock service areas as instructed

Check with customers to ensure satisfaction

Monitor and observe customer experience

Thank customers for their visit and invite again

VIP bottle service responsibilities

VENDOME MIAMI- 2021

Bottle server waitress

Trained qualiity control and production team members in updated policies and work instructions

Prepared both alcoholic and no-alcoholic beverages using correct techniques, liquid measurements and garnishes

Mariana Velasquez

3

MISTER JONES MIAMI – FLORIDA, 2020

Vip bottle Waitress

Provide excellent guest service in a dynamic nightclub setting

Prepare and serve drinks as ordered

Prepare station for readiness

Serve alcoholic beverages

Answer questions regarding menu selections

Stock service areas as instructed

Check with customers to ensure satisfaction

Monitor and observe customer experience

Thank customers for their visit and invite again

VIP bottle service responsibilities

MANDRAKE MIAMI –FLORIDA 2019-2020

Waitress

Supervised front of house servers and led by example to exceed customer expectations in a busy, upscale club environment. Collaborated with management to optimize workflow. Built relationships with team members and clients to produce well-trained staff and loyal customers. Generated excitement within the establishment by always presenting a professional, welcoming, upbeat, confident person.

Contributed to successful daily operations by assisting with all front of house duties, including greeting, serving, and billing customers, cleaning workstations, tracking inventory, restocking supplies, scheduling staff, and training new hires.

Trained new hires in accordance with company policies and procedures; additionally, provided insights gained from experience regarding appropriate conflict resolution, upsell opportunities, client satisfaction, and working effectively as part of a team.

Learned all specials including prices and primary ingredients to communicate information effectively to customers, including answering questions regarding allergies and substitutions, and recommending complementary food and drink pairings.

Efficiently and accurately took and delivered orders for bottles. EDUCATION

EAFIT

Medellín, Colombia: 2010 - 2012

Social communication and journalism

2

Check with customers to ensure satisfaction

Monitor and observe customer experience

Thank customers for their visit and invite again

VIP bottle service responsibilities

VENDOME MIAMI- 2021

Bottle server waitress

Trained qualiity control and production team members in updated policies and work instructions

Prepared both alcoholic and no-alcoholic beverages using correct techniques, liquid measurements and garnishes

• Monitored customer movements and quickly cleared empty tables for future customers

• Recognized VIP customers immediately and provided special treatment.

Welcomed guest with personable attitude and smile, offering to bring beverage orders while reviewing menu options

Check with customers to ensure satisfaction Monitor and observe customer experience Thank customers for their visit and invite again

VIP bottle service responsibilities

Mariana Velasquez

MISTER JONES MIAMI – FLORIDA, 2020

Vip bottle Waitress

Provide excellent guest service in a dynamic nightclub setting

Prepare and serve drinks as ordered

Prepare station for readiness

Serve alcoholic beverages

Answer questions regarding menu selections

Stock service areas as instructed

Check with customers to ensure satisfaction

Monitor and observe customer experience

Thank customers for their visit and invite again

VIP bottle service responsibilities

MANDRAKE MIAMI –FLORIDA 2019-2020

Waitress

Supervised front of house servers and led by example to exceed customer expectations in a busy, upscale club environment. Collaborated with management to optimize workflow. Built relationships with team members and clients to produce well-trained staff and loyal customers. Generated excitement within the establishment by always presenting a professional, welcoming, upbeat, confident person.

Contributed to successful daily operations by assisting with all front of house duties, including greeting, serving, and billing customers, cleaning workstations, tracking inventory, restocking supplies, scheduling staff, and training new hires.

Trained new hires in accordance with company policies and procedures; additionally, provided insights gained from experience regarding appropriate conflict resolution, upsell opportunities, client satisfaction, and working effectively as part of a team.

Learned all specials including prices and primary ingredients to communicate information effectively to customers, including answering questions regarding allergies and substitutions, and recommending complementary food and drink pairings.

Efficiently and accurately took and delivered orders for bottles. EDUCATION

EAFIT

Medellín, Colombia: 2010 - 2012

Social communication and journalism

Mariana Velasquez

4

ELC (English language company) sydney australia

2013 - 2014

Marketing diploma

Universidad CEIPA,

Medellín, Colombia: Graduated 2019

Business Administration and marketing

ADDITIONAL CREDENTIALS

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)

Adobe Photoshop

Google Docs

Google Drive

Google Calendar

Google Plus

language : spanish and english

3

Trained new hires in accordance with company policies and procedures; additionally, provided insights gained from experience regarding appropriate conflict resolution, upsell opportunities, client satisfaction, and working effectively as part of a team.

Learned all specials including prices and primary ingredients to communicate information effectively to customers, including answering questions regarding allergies and substitutions, and recommending complementary food and drink pairings.

Efficiently and accurately took and delivered orders for bottles. EDUCATION

EAFIT

Medellín, Colombia: 2010 - 2012

Social communication and journalism

Mariana Velasquez

ELC (English language company) sydney australia

2013 - 2014

Marketing diploma

Universidad CEIPA,

Medellín, Colombia: Graduated 2019

Business Administration and marketing

ADDITIONAL CREDENTIALS

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)

Adobe Photoshop

Google Docs

Google Drive

Google Calendar

Google Plus

language : spanish and english

Mariana Velasquez

MIAMI - FLORIDA

Phone number : 786-***-****

ad3sfl@r.postjobfree.com

Contact this candidate