Jose Gonzalo Esparza

***** ***** *******, *** *******, TX 78261-2746

210-***-****

ad3sfh@r.postjobfree.com

Objective

To be selected for this position. My previous career, work experience, knowledge, skill set, and decision-making abilities places me as an excellent candidate, and an asset to this company if selected for the position.

Skills

Over 26 years of advanced experience, and expert knowledge in corrections and physical security

Excellent communication skills with ability to multitask

Extreme attention to detail

Excel in Case/Program management, and supervision

SME in corrections, physical security, inmate/correctional management

Case Management/Programs Subject Matter Expert

Case Manager for four years, Assistant Case Management Coordinator 2 years, Case Management Coordinator 2 years (supervised 9 case managers and 3 Unit Managers)

Strong organizational, prioritizing responsibilities, and completes duties effectively and efficiently

Strong audit/report writing, investigative techniques, and interviewing skills

Labor/Management Relations trained; served as Chairperson for 12+ years

Strong background in performing/supervising audits/inspections/assessment of programs and policies

Worked entire previous career in fast paced environment with high potential of violence, and extremely capable of maintaining emotional control and professional composure at all times

Bilingual: proficient in English and Spanish (read, write, translate)

Ability to maintain the highest confidentiality and integrity

Excel at using quantitative data to drive recommendations, and decisions

Team player who works well with counterparts, from various agencies and have the ability to train/influence the work of others

Trained/Competent in contingency/emergency management

ACA, PREA, Emergency Behavior Intervention trained/Certified

Completed numerous FEMA courses

Strong public speaking, and training skills

Comfortable using smart phone, tablet technology, two-way radios

Available to work flexible schedule, including nights, weekends and Holidays

Available to travel within/outside the US, US passport expires Feb 2033

Manage/supervise by walking, and talking to staff/customers

SORT/SWAT member/trained (11 years)

Responds sensitively, and competently to the service population’s cultural, socio-economic, religious, race, and gender characteristics

Maintain current TX driver’s license, First Aid, CPR, AED, Rapid Response/Emergency Behavior Intervention,

Maintain current Federal Firearms carrying license (yearly qualification): fully competent in handguns, shotguns, baton, disturbance control/training, crisis situations, intervention, two-way radios, and exposure to aggressive behavior and emotionally charted situations

Experience

APRIL 2022 – July 2023: Logistics Specialist/MVM, Inc.

Prepare, review and coordinate documentation, clothing, meals, hydrating drinks, and special accommodations required for transportation of all minors. Ensure all paperwork is provided to the Child and Family Protection Care Specialist for proper transport from the Border Patrol Stations to shelter.

Maintain communication with CFPCS teams assuming custody of UCs.

Inventory, order, and deliver meals/hydrating drinks, electronics; prepare backpack with essentials including mobile phones, temperature monitors, PPE equipment.

Drive CFPCS teams to and from airport.

Prepare/install, and sanitize child booster seats based on age, and height/weight, as required.

Ensure transport vehicles are clean, interiors sanitized, fueled and ready for next trip.

Drive/drop-off vehicles scheduled for routine maintenance service.

Responsible for logging, and reporting of all vehicle activities into software application.

Prepare transportation reports, equipment supplies, and meal reports.

As time permits, wash transportation vehicles, remove inside trash and empty in outside bin, push- broom/mop warehouse floor, change ceiling lightbulbs, clean ceiling light fixtures, paint as needed, change vehicle light bulbs, repair small equipment, and other duties as assigned.

Assigned overnight, weekends, and holidays to support 24/7 operations.

NOV 2015 – APRIL 2022: Bilingual Travel Youth Care Worker/MVM, Inc.

Government (DHS/ICE) contract, transporting unaccompanied minors and families seeking refugee status in a safe and humane manner in accordance with company established transportation by land/air policies and procedures.

Ensure all information provided to minor is communicated in a language that is understood by the minor.

Work with uncooperative minors/individuals in both controlled and uncontrolled situations

Ensure minors a safe environment to feel safe and comfortable.

Communicate professionally with UACs, DHS, ICE, TSA, any other federal/law enforcement agency, airline staff, public, shelter staff, and MVM staff.

Performed numerous immigration deportation flights to other countries, also moved families, and deportable families with restraints (Venezuela, Haiti)

Volunteered/Assigned to Gitmo, Cuba for six months to provide security for Haitian detainees.

AUG 2018 – FEB 2019: Subject Matter Expert in Corrections/Creative Corrections, LLC.

Performed several security/program audits of federal/state prisons throughout Mexico, performing as lead auditor at times.

Met with top state correctional Directors/Leaders of the Mexican Prison System.

Presented report findings in Spanish to facility leaders; typed detailed/extensive audits report/findings.

AUG 2018 – FEB 2019: ORR-UAC Shelter Auditor/Creative Corrections, LLC.

Conducted several PREA audits of UAC shelters throughout the US, at times functioning as the lead auditor.

Met with Directors/Leaders of state/private shelters/housing, and asylum-seeking minors.

Interviewed Unaccompanied Alien Children, in Spanish, to assess treatment/shelter/housing rules/regulations.

Presented audit findings to shelter executive staff/typed extensive and detailed audit report/findings with accurate and complete information.

Ensured contract compliance with all reporting requirements; immediately notifying contractor management and the company of any potential issues or noncompliance.

NOV 2013 – NOV 2015: Operations Manager/Vanguard Cleaning Systems of Central Texas

Managed/supervised over 175 accounts/clients, over $65k in monthly business.

Inspected different businesses daily for sanitation levels.

Communicated with business owners/staff regarding expectations and sanitation results/concerns.

Responded to customers as well as a franchisees in a timely manner with utmost professionalism.

Prepared individual written reports on each visit/inspection.

Utilized different methods of communication to contact customers/franchisees (telephone/text/email/in-person).

Communicated expectations and results to franchisees (mostly in Spanish).

Trained staff in sanitation methods/chemicals

Offered/sold services and paper products to clients, and sold franchisees

Trained franchisees on interaction with customers, and level of sanitation expectations

DEC 1987 – NOV 2013: DOJ Federal Bureau of Prisons

Served 26 years of Federal Law Enforcement in federal corrections in positions of increasing responsibility, retiring as an Associate Warden.

Fluent in English/Spanish, and can converse, read, translate, and write in either language with ease.

Worked in six different institutions throughout four geographically diverse states (TX, MN, PA, WV), allowing immense opportunity to work with multicultural populations with both staff as well as inmates.

Conducted PREA and ACA audits in numerous prisons throughout the US.

SEP 2010 – NOV 2013: Associate Warden/Three Rivers, TX

Exercised complete oversite and supervision of eight departments within the institution’s programs and functions.

Implemented, monitored and ensured the effectiveness of the agency’s quality control plan and training programs.

Monitored camera surveillance for entire prison to ensure staff and inmate behavior compliance.

Identified inappropriate employee behavior or performance issues in collaboration with human resources and addressed through escalating corrective, and or disciplinary actions.

Managed multiple projects simultaneously as well as providing required information/reports to Warden on a timely basis.

Oversaw employee overtime expenditures while maintaining enough staff to ensure staff/inmate safety.

Monitored, coached, mentored employees to ensure personnel were working issues as efficiently and accurately as possible in a team oriented professional culture.

Maintained daily consistent level of communication with all employees/departments, executive staff (Warden), by walking the compound daily, and standing mainline (mealtime).

Maintained, as needed, professional communication with outside Federal/State/local LEO agencies.

Was available and on-call 24/7, able and reported to the prison within moments notice.

Managed multiple projects simultaneously as well as providing constant required reports to Warden.

Developed, wrote, proofread document/policies, procedures for local implementation of nationwide policy.

Translated documents into Spanish for the Spanish speaking inmates.

Supervised/performed perpetual audits/inspections of departments within the institution.

During the three-year tenure at this facility at least conducted one audit/inspection of each department within the institution.

Frequently acted in the capacity of Warden during CEOs absence.

Managed critical program areas that required focused, program-wide oversight and coordination.

Lead regularly unscheduled/scheduled internal audit on program/processes and systems.

Participated in special projects and performed other duties as assigned (staff investigations dealing with other DOJ departments).

Member of the Three Rivers Chamber of Commerce.

Lead implementation/management of new statute/policy with quality control plans with quality periodic program assessments.

AUG 2007 – SEP 2010: Associate Warden/Morgantown, WV.

Sole associate warden for 16 departments, planned, organized, supervised, and evaluated all departments/programs within the institution directed towards the institutions’ mission.

Supervised/performed audits and inspections of various departments within the institution.

During the four-year tenure at this facility conducted and underwent at least one audit/inspection of each department within the institution.

SEP 2003 – AUG 2007: Associate Warden/ Allenwood, PA.

Administered, implemented, and evaluated all aspects of institution programs, and other related areas.

Accountable for programs involving all programs/departments.

Oversaw the Immigration Hearing Program (IHP) Release program.

Met with consulate personnel of different Latin American countries.

Supervised/performed audits and inspections of departments within the institution.

During the four-year tenure at this facility conducted and underwent at least one audit/inspection of each department within the institution.

AUG 1999 – SEP 2003: Protective Custody Unit Manager/Undisclosed Location within the US.

Program responsible for the custody and care of approximately 75 “special” inmates sponsored by numerous federal agencies.

Kept direct communication with the sponsoring agencies regarding issues with their sponsored inmates.

Kept close communication with the USMs Service regarding all/any movement of said inmates.

Trained/certified in “special” inmate movement through private and commercial transportation while armed (weapon).

Supervised/performed audits and inspections of various departments within the unit.

During the four-year tenure at this facility at least conducted one audit/inspection of unit/programs yearly and maintained an on-going monthly audit process to ensure compliance.

Earned two Superior Program Reviews (highest BOP rating) during the four-year tenure.

SEP 1997 – AUG 1998: Case Management Coordinator – Big Spring, TX

Responsible for overall oversight of case management programs/staff.

Overall responsible for the Immigration Hearing Program (IHP).

Scheduled weekly IHP hearings outside the secure perimeter of the institution.

Met with Latin American consulates to explain the IHP and program results.

Met frequently with Immigration Hearing judges.

Facilitate consulate visits with inmates from their country.

Supervised/performed audits and inspections of unit management programs.

During the 18-month tenure at this facility conducted at least one audit/inspection of each program within Case Management.

DEC 1987 – SEPT 2007: Assistant CMC - Bastrop, TX.

Supervised/performed Operational Reviews (audits and inspections) of CMC/Case Management department within the institution and other facilities throughout US.

During the two-year tenure as Asst. CMC, was tasked with assisting in Program Reviews at other facilities throughout the U.S.

Case Manager for three years

Inmate Systems Officer/Technician/Legal Instruments Examiner

Senior Officer Specialist

Correctional Officer

SORT

Education: BS in Criminal Justice/Texas State University, San Marcos, Texas

Certifications / Training

Civil Treatment for Managers Mentor Training

Crisis Support Team for Managers Strategic Planning

Critical Incidents – Crisis Management Cost Center Management certified

Management Problem Solving Executive Management/Leadership

Sexual Harassment Training for Trainers Interview Techniques Communication and Human Relations Leadership Forum

Incident Command Systems Management OSHA Training Supervisors and Personnel Skills/OPM Workman’s Compensation

Equal Employment Opportunity Executive Management

Labor/Management Relations trained; Chairperson for 12+ years ~

SORT/SWAT trained (12+ years) & current Retired Federal Officer Firearms Proficiency/Certified

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