WYKEYSHA A. DAVIS
**** ******** ****** 347-***-****
Apt 2D ad3sf6@r.postjobfree.com
Brooklyn, NY 11229
SKILLS PROFILE
•Excellent people skills and thrives on helping to solve problems
•Superb communication skills, verbal and written
•Strong attention to detail and proficient at running and handling office equipment
•Excellent filing, charting, documenting and organizational skills, along with other office requirements
•Excellent customer service skills, payment processing (receive, refund, and cash out), and store logistics
•Excellent computer skills
•Medical system knowledge Medisoft
EDUCATION
Touro College
Psychology, 2012
Georgia State University (Remote)
Psychology, 2018 to Present
RELATED EXPERIENCE
Coney Island Hospital, Brooklyn, NY 5/2022-Present
Supervisor
Conducts studies related to the service and analyzes modifications and
development of systems and procedures to improve departmental operations. Make
recommendation and implement
Assist in planning for the service through consultation with management
and professional staff and other associated health care fields in order to coordinate
joint patient and management objectives
Assists in budgetary planning, reviews operating costs, performs cost studies and
prepares department budgets.
Supervise and instruct a small group(s) engaged in clerical activities
Plan, assign, and review the work of subordinates, and responsible for the satisfactory completion of the work performed
Perform and responsible clerical work in maintaining and checking various kinds of records
Prepare and arrange for services and activities in connection with receptions and other public functions
Supervises the operation of one or more multiple switchboards
Perform data entry and retrieval using a video display terminal or other automated office systems and/or supervises and instructs staff in routine functions
Regal, Brooklyn, NY 5/2017 -11/2019
Floor Staff
Accepting and processing orders, operate the POS register and resolve returns issues
Recommending related products to increase customers’ options and enrich the movie experience
Maintain adequate change denominations in the cash drawer and request additional change
Report issues with equipment
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Primary Medical Care P.C. Brooklyn, NY 02/2016 – 11/2017
Medical Receptionist
•Maintained the schedule for 9 specialists
•Ensure that the doctor schedule is accurate and manageable throughout the day
•Check in and out patients when required
•Schedule meeting for doctors and ensure that it doesn’t conflict with patient care
•Ensuring patients are seen in a timely manner
•Obtain authorization for hospital procedures and radiology testing
•Maintaining a comfortable and secure environment for patients
•Answering and redirecting calls to appropriate staff members
•Assist patients with completing health history and office documentation
Duane Reade, New York, NY 10/2015 – 11/2016
Head Cashier
Organized large volumes of money and recorded transactions
Provided professional customer service in handling all payments for goods and service provided
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Responsible for balancing the cash draw at the end of shift
Trained other associates with the requirements of the company
Issue receipts, refunds, and credits
Establish or identify prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners
Century 21, Brooklyn, NY 3/2015 - 8/2015
Sales Associate
Assist customers with locating items and gifts
Address complaints and concerns within the store
Assist customers with the completion of their transaction
Trained other associates with the requirements of the company
Staying knowledgeable about our range of beauty and skin products
Recommending related products to increase customers’ options and enrich the shopping experience
Promoting special sales, offers and awareness of store loyalty program
Bath & Body Works, Brooklyn, NY 10/2012 to 1/2015
Cashier
Provided professional customer service in handling all payments for goods and service provided
Maintained knowledge of store merchandise to provide helpful advice to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Responsible for balancing the cash draw at the end of shift
Accept payments (cash, check, and credit card)
American Apparel, New York, NY 1/2012 - 8/2012
Customer Service Representative
Greeted customers and determined their needs and wants
Assist customers with new fashion ideas that is in season
Managed customer product returns and exchanges, and answered any questions regarding return policy
Assist Cashier associates with running the register
Provided advice to clients regarding seasonal fashion apparel
Ensuring that customers are satisfied with products or services
GAP Inc., Brooklyn, NY 9/2010 - 7/2011
Customer Service Representative/Cashier
Assist customers with locating items and gifts
Address complaints and concerns within the store
Assist customers with the completion of their transaction
Assist with logistic and ensuring that new merchandise was placed in the correct order in the store
Trained other associates with the requirements of the company
Letting customers or clients know about additional products or services
OTHER TRAINING AND EXPOSURES
PC and Microsoft Office literate
Making end of day deposits
VOLUNTEER ACTIVITIES
Women Homeless Shelter, Brooklyn Community Services
Stopping Domestic Violence on College Campuses, Project A.C.E
Peer Mediation Group, ACPCE