Customer Service Change Management

SANDHYA UNNIKRISHNAN

Mob: +1-647-***-**** Email: **.*******@*****.***

***, ******* **** **** *, Oshawa, Ontario, Canada L1G5Z8 Professional Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Education

Master of Management: Strategic Change Management Trent University, Durham GTA, Canada (Sep 2023 - Dec 2024)

Master of Business Administration

Anna University, Coimbatore, India (Sep 2008 – Jun 2010)

Bachelor of Science in Computer Science

Bharathiyar University, Coimbatore, India (Jun 2005 – Apr 2008) Skills

Customer Service

Time Management

Communication Skills

Team Work

Multitasking

Adaptability

Retail Software Proficiency

Product Knowledge

Merchandising

Problem Solving

Organization skills

Inventory Management

Employment History

Grocery Clerk

Food Basics 555 Rossland Rd E Oshawa Sep 2023 – Current

Ensure timely and organized replenishment of products to maintain shelf availability and presentation standards.

Provide courteous and knowledgeable assistance to customers, addressing inquiries, locating items, and promoting specials.

Efficiently operate cash registers, process transactions accurately, and deliver exceptional customer service during checkout.

Hourly Associate

Dollar Tree Store 40073, Harmony Rd Oshawa, Ontario Nov 2023 – Dec 2023

Work collaboratively with colleagues to achieve store goals, assist with tasks as needed, and foster a positive work environment.

Monitor for and report any instances of theft or suspicious activity to minimize loss and maintain store security.

Maintain cleanliness and organization of the store by regularly cleaning designated areas, including shelves, aisles, and checkout counters.

Warehouse Assistant

Logiware Warehouse Cochin, South Kerala, India Jul 2020 – Aug 2023

Prepared orders for shipment by picking, packing, and labelling merchandise.

Cleaned and maintained warehouse in compliance with safety standards.

Assisted with stock takes and cycle counts to promote accurate inventory processes. Availability

Sunday Monday Tuessday Wednesday Thursday Friday Saturday All Time 5.00pm -10.00pm

/ Overnight

5.00pm-10.00pm

/ Overnight

All Time All Time All Time All Time

Note: Willing to Work on Holidays

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